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winstond49232361
winstond49232361
Participating Frequently
May 11, 2025
Answered

Lightroom Classic will not open after turning on OneDrive

  • May 11, 2025
  • 3 replies
  • 829 views

Last week I turned on MicroSoft OneDrive on my Windows 11 Desktop.

 

A few days ago I saw an update popping up when I tried to turn on Lightroom Classic. 

 

Now Lightroom Classic will not open AND my entire Catalogue and Previews directory in C:\Pictures has disappeared.

 

Does anyone have a solution for this please?

 

I backed up my Lightroom Catalogue 4 weeks ago to an external hard disk but have done quite a number of updates recently and I dread to think of redoing them.

 

Any help will be much appreciated.

Correct answer johnrellis

"I uninstalled and reinstalled but same situation and Lightroom will not open."

 

Use the Creative Cloud Cleaner tool to completely uninstall all traces of all Creative Cloud apps. Then reinstall just LR:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

3 replies

winstond49232361
winstond49232361Author
Participating Frequently
May 11, 2025

I can see that Lighroom Classic Version 14.3.1 was installed on 10 May 2025.

 

I'm going to uninstall and reinstall from Creative Cloud

dj_paige
dj_paige
Legend
May 11, 2025

Turn off OneDrive. If that doesn't work, try restoring a recent backup of your catalog file (unzip the backup, then move it to the location where the original catalog was, then open LrC)

johnrellis
johnrellis
Legend
May 11, 2025

As a first troubleshooting step, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

winstond49232361
winstond49232361Author
Participating Frequently
May 11, 2025

I cannot open Lightroom. The hourglass comes on momentarily and then, nothing happens.

 

I tried the Shift+Alt step and clicked to clear preferences and tried again. 

 

Still same situation.

 

johnrellis
johnrellis
Legend
May 11, 2025

"I cannot open Lightroom."

 

Oh, right, of course, sorry.

 

Did you turn off Onedrive as dj_paige suggested?  It's been reported as causing many problems for LR users.

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