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A
Andrew22209458uqjz
Inspiring
October 23, 2022
Answered

Lightroom Classic won't update to version 12

  • October 23, 2022
  • 3 replies
  • 4024 views

My Lightroom Classic won't update to version 12. It is stuck on version 11.5. Yet when I go to update in Lightroom Classic directly or via my Adobe account, apparently I am on the latest version. Am I supposed to do a fresh install? My Adbobe apps, inclluding Lightroom Classic, have always updated automatically in the past. 

Specs are:

MacBook Pro M1 Max. 

Monterey 12.6

32GB RAM

I have attached screen shots of other details. 

Thanks.

    This topic has been closed for replies.
    Correct answer Andrew22209458uqjz

    Don't click on "Open". GoldingD has asked to click on "Check for updates".


    I have managed to resolve the issue by reinstalling the Creative Cloud app. All good now. Thanks.

    3 replies

    K
    kichigai
    Participating Frequently
    January 11, 2023

    I had this problem and if I remember correctly I had to first delete both the Creative Cloud app and the Lightroom (LrC) app. Just the apps and not any of the associated files. Then reinstall the current Creative Cloud App first and use it to download and install LrC. I think this process also allows you to update Camera Raw, Bridge, and Photoshop.

     

    I just remember it was a bit of a pain but the process worked and LrC had my catalog and all settings available.

     

    If memory serves correct the LrC catalog is also updated to a new format so make sure you have a catalog backup before ging through this process

    jpcouss
    jpcouss
    Participating Frequently
    January 11, 2023

    Thank you @kichigai , it still does not work for me, I have alrrady deinstalled and reinstalled the apps 4 times... I will try to contact Adobe support directly. From what I can read, my Mac has all the required specs to run the version 12.

    Thanks again.

    jpcouss
    jpcouss
    Participating Frequently
    January 11, 2023

    Hello all,

    The Adobe support agent sent me a link to download the version 12 directly and it worked. I still do not understand why the Creative Cloud app does not recognize the proper version (it still mentions the 11.5 as being the highest LrC version I can get while 12 is now running on my Mac).

    K
    kichigai
    Participating Frequently
    November 2, 2022

    I have the same problem  - I am stuck at version 11.5 on my iMac M1 with 16GB RAM and the current version of  Ventura. The problem was first noticed before I upgraded from ??Big Sur to Ventura

    I tried reinstalling Creative Cloud over the existing CC and it did nothing for me. So is there another solution to this problem?

    Would appreciate some help in getting this resolved so I can start experimenting with some of the new features.

    Thanks for any suggestions on how to resolve

    jpcouss
    jpcouss
    Participating Frequently
    January 8, 2023

    Hello,

    I just purchased LRc and have the same issue and the consequence is that I cannot read the RAW files from my brand new Fuji x-t5... I will go back to Cparture One if this cannot be resolved quickly. On the Creative Cloud app the latest version is shown as 11.5 and not 12.1. I have already reinstalled ther Creative Cloud app twice.

    Thanks for any advice on this. 

    GoldingD
    GoldingD
    Legend
    January 8, 2023
    quote

    Hello,

    I just purchased LRc and have the same issue and the consequence is that I cannot read the RAW files from my brand new Fuji x-t5... I will go back to Cparture One if this cannot be resolved quickly. On the Creative Cloud app the latest version is shown as 11.5 and not 12.1. I have already reinstalled ther Creative Cloud app twice.

    Thanks for any advice on this. 


    By @jpcouss

    1. LrC and OS version

     

    In LrC, click on Help, click on System Info, copy the first 6 lines and please post in a reply.

     

    perhaps this?

     

     

     

     

     

     

    Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19044
Application architecture: x64

     

     

     

     

     

     

     

    LrC needs to be v12.0 to support the X-T5. See:

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

     

    To install LrC v12. 0 your Windows OS needs to be:

    Windows 10 (version 20H2 or later) or Windows 11 (version 21H1 or later), see:

    https://helpx.adobe.com/lightroom-classic/system-requirements.html

     

    2. Image format

     

    Are you shooting RAF, JPEG, or HEIF?

    If you have LrC v12.0, I suspect you are having an issue with HEIF.

     

    3. Workaround if not Windows 10, and not LrC 12, is to convert to DNG file outside of LrC. Then import the DNG into LrC. A popular one for FujiX is Iridient X-Transformer, others exist including from Fujifilm.

     

    and see:

    https://blog.thomasfitzgeraldphotography.com/blog/2022/1/processing-fujifilm-raw-files-in-2022-the-best-solutions

     

    GoldingD
    GoldingD
    Legend
    October 23, 2022

    And when you click on Check for Updates on that last screen capture, what happens?

     

    A
    Andrew22209458uqjzAuthor
    Inspiring
    October 23, 2022

    It just opens Photoshop.

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    October 23, 2022

    Don't click on "Open". GoldingD has asked to click on "Check for updates".

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