Inspiring

Answered

Lightroom Classic won't update to version 12

Forum|Forum|3 years ago
October 23, 2022
3 replies
4024 views

My Lightroom Classic won't update to version 12. It is stuck on version 11.5. Yet when I go to update in Lightroom Classic directly or via my Adobe account, apparently I am on the latest version. Am I supposed to do a fresh install? My Adbobe apps, inclluding Lightroom Classic, have always updated automatically in the past.

Specs are:

MacBook Pro M1 Max.

Monterey 12.6

32GB RAM

I have attached screen shots of other details.

Thanks.

macOS

This topic has been closed for replies.

Correct answer Andrew22209458uqjz

Don't click on "Open". GoldingD has asked to click on "Check for updates".

I have managed to resolve the issue by reinstalling the Creative Cloud app. All good now. Thanks.

K

kichigai

Participating Frequently

I had this problem and if I remember correctly I had to first delete both the Creative Cloud app and the Lightroom (LrC) app. Just the apps and not any of the associated files. Then reinstall the current Creative Cloud App first and use it to download and install LrC. I think this process also allows you to update Camera Raw, Bridge, and Photoshop.

I just remember it was a bit of a pain but the process worked and LrC had my catalog and all settings available.

If memory serves correct the LrC catalog is also updated to a new format so make sure you have a catalog backup before ging through this process

jpcouss

Participating Frequently

Thank you @kichigai , it still does not work for me, I have alrrady deinstalled and reinstalled the apps 4 times... I will try to contact Adobe support directly. From what I can read, my Mac has all the required specs to run the version 12.

Thanks again.

jpcouss

Participating Frequently

Hello all,

The Adobe support agent sent me a link to download the version 12 directly and it worked. I still do not understand why the Creative Cloud app does not recognize the proper version (it still mentions the 11.5 as being the highest LrC version I can get while 12 is now running on my Mac).

K

kichigai

Participating Frequently

I have the same problem - I am stuck at version 11.5 on my iMac M1 with 16GB RAM and the current version of Ventura. The problem was first noticed before I upgraded from ??Big Sur to Ventura

I tried reinstalling Creative Cloud over the existing CC and it did nothing for me. So is there another solution to this problem?

Would appreciate some help in getting this resolved so I can start experimenting with some of the new features.

Thanks for any suggestions on how to resolve

jpcouss

Participating Frequently

Hello,

I just purchased LRc and have the same issue and the consequence is that I cannot read the RAW files from my brand new Fuji x-t5... I will go back to Cparture One if this cannot be resolved quickly. On the Creative Cloud app the latest version is shown as 11.5 and not 12.1. I have already reinstalled ther Creative Cloud app twice.

Thanks for any advice on this.

A

Andrew22209458uqjzAuthor

Inspiring

At first I couldn't reinstall the app, I was getting incredibly frustrated. Then eventually it worked after I kept playing around with it. I am afraid i can't remember exactly what i did to fix it, and I see you have reinstalled the app twice. Hang in there.

GoldingD

Legend

And when you click on Check for Updates on that last screen capture, what happens?

A

Andrew22209458uqjzAuthor

Inspiring

It just opens Photoshop.

F. McLion

Community Expert

Don't click on "Open". GoldingD has asked to click on "Check for updates".

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