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pdarts
Participant
January 25, 2020
質問

Lightroom collection not completely syncing to the cloud

  • January 25, 2020
  • 返信数 3.
  • 3135 ビュー

Hi,

As stated in the title, my collections are not "completely" syncing to the cloud. What I mean by this is that the sync apparently completes (top left indicator in classic goes through the photos and completes), but when i open CC on my phone, i notice hundreds of images not synced vs the smaller amount of sync errors tallied by lightroom classic with the sync error label (double arrow with three dots).

When i open adobe lightroom in the browser... (lightroom.adobe.com)... there's a section on the left panel labeled "sync issues" which seems to tally all the missing photos, but there's nothing I can do from there, bc the images weren't synced. Somehow the cloud knows that the photos weren't synced, but lightroom doesn't.

 

This isn't an image size issue, bc I tracked down images from both the sync error list (LR classic) and the sync issue list (LR web) removed and readded them to successfully sync to the cloud (there was a partial solution online about double clicking the sync error label that doesn't work for me either).

 

Something I noticed was selecting the photos in the synced collection in LR classic and scrolling around would make LR classic "see" some of the unsynced photos and sync them, but the number of sync issues this fixes is arbitrary and insignificant when you have so many photos.

 

What's the solution here? I'm running the latest LR classic on windows 10.

このトピックへの返信は締め切られました。

返信数 3

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 16, 2022

Can you confirm that the sync problem is from Lightroom Classic to Lightroom? I like to call this the Northbound sync, images that sync up to the cloud by way of smart previews. 

Check the mobile sync tab in Lr Classic preferences. This will list all of the sync issues. The links will say if they are uploading, or downloading depending on which direction they are syncing.

You can rebuild the sync from Classic by Alt clicking (option for Mac). This may fix the problem, but from my experience the bottleneck is almost always caused from the southbound sync. You may need to find and solve that issue before the sync from Classic up to Lightroom starts working again.

M
morganWCS
Participating Frequently
January 16, 2022

Thanks for the response on this. It seems to be a syning issue that's going in both directions. I have a number of edits made on cc that do not show up in classic and vice versa. There appears to be about 50,000 photos that are registered as synced that are not actually visible on the online resource. What's also weird is I can go to the "view on Web" link connected to the classic platform and it takes me to the online resource and shows that the total number of photos is different between the two. Likewise, when I shift photos around from one album to another on cc, it doesn't necessarily reflect on classic. It just kind of seems like everything is a little bit incomplete -- actually, for some collections mostly incomplete.

 

attached to this message is my system information in a photo

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 18, 2022

Follow up question. When I turned off the syncing option on classic - that did not remove the Collection from Lightroom. So, do I have to remove the collections on Lightroom as well as on classic? Or can I just turn off the collections and leave what is already on Lightroom be until later on when I one by one turn them back on?


Don't turn the Classic sync option off. Turn the sync off on each collection. You do not need to remove the collection from Classic. Just click on the sync icon to stop the collection from syncing. Turn the collection sync back on after you delete everything in Lightroom (cloud).

If you are 100% certain that everything in the cloud was synced from Classic, then it is 100% safe to delete them. Classic only syncs smart previews. The originals are on your computer. 

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
January 15, 2022

Please provide the exact version number of Lightroom Classic you have installed on your Computer. Also provide details of the version number of Windows 10 you have installed.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
M
morganWCS
Participating Frequently
January 15, 2022

I am having a similar  problem. I have 3400 photos on my desktop "classic" collection and only 1094 photos that show up in the LR collection on my phone and iPad. The LR CC keeps saying that the sync is complete... what to do?

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
January 15, 2022

@morganWCS, Please provide the info that has been requested of the Author of the thread so we can decide if we are addressing the same issue.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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