Lightroom Constantly Crashing—Need Help Resolving the Issue

Report · Sep 19, 2024

Hello, my friends,

I hope you're all doing well.

I'd like to ask for your help.

I have Lightroom Classic version 13.5.1, and I've been using the program since 2012 in its various versions without any problems.

Currently, I have a catalog with 100,000 photos stored on an 8TB hard drive, which I handle with the utmost care (I also have a cloud backup).

I've been facing an issue where Lightroom keeps closing constantly; it doesn't stay open for more than a few minutes. It shuts down out of nowhere, usually during photo imports.

I've tried creating a new catalog and resetting all Lightroom settings, but the problem persists. I've also uninstalled and reinstalled the software. I used DDU to remove my GPU drivers and reinstalled them, and finally did a clean installation.

I've increased the cache size, etc., etc...

Nothing seems to keep it open for very long.

My machine's specifications are listed below. Has anyone experienced something like this or have a solution?

CPU : 14th Gen Intel Core i9-14900K
Memory : 128GB HyperX Fury RGB 3000MHz, DDR4
Motherboard : ASUSTeK COMPUTER INC. TUF GAMING Z690-PLUS D4
GPU : GeForce RTX 4090

Report · Sep 19, 2024

To itemize what you have attempted:

tried creating a new catalog
resetting all Lightroom settings
uninstalled and reinstalled the software
used DDU to remove my GPU drivers and reinstalled them, and finally did a clean installation.
increased the cache

Inquiry about resetting all Lightroom settings. By that do you mean you reset the prefrence file as per:

Inquiry about uninstall/reinstall. I forget why Adobe recommended that, but it rarely IMO fixes anything. One might suspect a bad download/install, but then, would you not get a helpful error message either by LrC or your OS?

So, one thing not in that list, problems with your Windows user account, have you:

Attempted using a different Admin account

Attempted via a safe mode

Attempted using a different user account

see:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

A few additional inquiry's

Do you have an Android device connected to your PC?

Do you have any sync to/from the cloud running (fouled up since v13.2)

Report · Sep 19, 2024

If you can

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

Report · Sep 20, 2024

I tried all you mentioned. And no, I dont have android connected or clound sync. 😞

Versão do Lightroom Classic: 13.5.1 [ 202408271704-d15d09cd ]

Licenciar: Creative Cloud

Configuração de idioma: pt

Sistema operacional: Windows 11 - Business Edition

Versão: 11.0.22631

Arquitetura do aplicativo: x64

Arquitetura do sistema: x64

Contagem de processadores lógicos: 32

Velocidade do processador: 3,1GHz

Versão do SqLite: 3.36.0

Uso da CPU: 0,0%

Fonte de alimentação: Conectado

Memória interna: 130812,9 MB

Memória GPU dedicada usada pelo Lightroom: 36,3MB / 24142,0MB (0%)

Memória real disponível para o Lightroom: 130812,9 MB

Memória real usada pelo Lightroom: 962,1 MB (0,7%)

Memória virtual usada pelo Lightroom: 941,5 MB

Contagem de objetos da GDI: 621

Contagem de objetos USER: 2225

Contagem de alças e processos: 2348

Tamanho do cache de memória: 0,0MB

Versão interna no Camera Raw: 16.5 [ 1954 ]

Contagem máxima de encadeamentos usados pelo Camera Raw: 5

Otimização do Camera Raw SIMD: SSE2,AVX,AVX2

Memória virtual do Camera Raw: 0MB / 65406MB (0%)

Memória real do Camera Raw: 1MB / 130812MB (0%)

Cache1:

NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:

m:0,0MB, n:0,0MB

U-main: 85,0MB

Configuração de DPI do sistema: 96 DPI

Composição da área de trabalho ativada: Sim

Tamanho de visualização padrão: 3840 pixels

Exibições: 1) 3840x1080, 2) 1080x2560

Tipos de entrada: Multitoque: Não, Toque integrado: Não, Caneta integrada: Não, Toque externo: Não, Caneta externa: Sim, Teclado: Não

Informações sobre processador gráfico:

DirectX: NVIDIA GeForce RTX 4090 (32.0.15.6109)

Estágio inicial: GPU para exportação suportada por padrão

Preferência do usuário: GPU para exportação ativada

Habilitar HDR na Biblioteca: Desativado

Pasta do aplicativo: C:\Program Files\Adobe\Adobe Lightroom Classic

Caminho da biblioteca: E:\Lightroom de Pablo\Catálogo de Pablo\Catálogo de Pablo.lrcat

Pasta de configurações: C:\Users\pblmr\AppData\Roaming\Adobe\Lightroom

Plug-ins instalados:

1) AdobeStock

2) Flickr

3) Plug-in de vínculo da Nikon

Sinalizadores config.lua:

Adaptador nº 1: Fornecedor : 10de

Dispositivo : 2684

Subsistema : f2961569

Revisão : a1

Memória do vídeo : 24142

Adaptador nº 2: Fornecedor : 1414

Dispositivo : 8c

Subsistema : 0

Revisão : 0

Memória do vídeo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Alto-falantes (FxSound Audio Enhancer)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 4090/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 561.09

GPUDeviceEnabled: false

OGLEnabled: true

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Report · Sep 20, 2024

Good morning, I hope everyone is doing well. I managed to stop the crashes simply by disabling the graphics accelerator. It's a workaround for this issue that was bothering me quite a bit. I'm not sure if this would be the standard procedure for an RTX 4090, which is such a powerful card, but it worked. Thank you!

Report · Sep 20, 2024

Too good of a GPU, that should not be the issue. Give Adobe a chat.

Report · Sep 20, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

Report · Sep 20, 2024

Hello Rikk, I use pablo@pablomurad.com and pblmrd@gmail.com

I believe one of them is what you are looking for.