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Lightroom crashes on startup v13 | Windows 11

New Here ,
Dec 09, 2023 Dec 09, 2023

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We are using a PC with the following specs:
16GB of RAM

1TB of storage

Intel core i5 CPU

RTX 3060

 

however when we open lightroom it crashes almost instantly (after the develop tab has loaded but the image/s haven't)

 

following is the error code/report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0" build="[202309270914-5a1c6485]" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="10" hour="8" minute="47" second="56" timeoffset="300" timezone="Pakistan Standard Time"/>
<user guid="fb8cc552-bf7a-478f-adf9-318938798ec7"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22635" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16281" machine="Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="12" cpuType="8664" cpuFreq="2904 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060" description="NVIDIA GeForce RTX 3060" driverDate="20231026000000.000000-000" driverVersion="31.0.15.4601" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2504&#38;SUBSYS_40721458&#38;REV_A1&#92;4&#38;313EB393&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Software by KeloCube" adapterRAM="" caption="SuperDisplay Virtual Adapter" description="SuperDisplay Virtual Adapter" driverDate="20200909000000.000000-000" driverVersion="3.47.17.59" videoModeDescription="" pnpDeviceID="SUPERDISPLAY&#92;DISPLAY&#92;1&#38;3343B12B&#38;0&#38;1234" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFB2C40567C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB2C40567C" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFB0CD66720" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x000000006C314FDB" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x000000006C2CF5F7" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x000000006C2C4297" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x000000006C2CEB1D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x000000006C2F169E" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x000000006C2CF904" symbolname="lua_resume"/>
<stackStatement index="8" address="0x000000006C2BCFF6" symbolname="lua_call"/>
<stackStatement index="9" address="0x000000006B2F4135" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="10" address="0x00007FFA7DBC0B85" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFA7DBBA848" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFA7DBBA924" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFA7DBB7667" symbolname="unknown"/>
<stackStatement index="14" address="0x00007FFA7DBB9272" symbolname="unknown"/>
<stackStatement index="15" address="0x00007FFA7DBB886F" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FFA7DBB610E" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFA7DBB64D4" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFA7DA59579" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFB2EDF8241" symbolname="DispatchMessageW"/>
<stackStatement index="20" address="0x00007FFB2EDF776D" symbolname="SendMessageW"/>
<stackStatement index="21" address="0x00007FFB2EDF7527" symbolname="SendMessageW"/>
<stackStatement index="22" address="0x00007FFB1D5EC7BD" symbolname="Str_SetPtrW"/>
<stackStatement index="23" address="0x00007FFB1D4149CA" symbolname="Ordinal221"/>
<stackStatement index="24" address="0x00007FFB1D413816" symbolname="Ordinal221"/>
<stackStatement index="25" address="0x00007FFB1D41A9F1" symbolname="CCSetScrollInfo"/>
<stackStatement index="26" address="0x00007FFB1D44645A" symbolname="InitCommonControls"/>
<stackStatement index="27" address="0x00007FFB1D41BA6A" symbolname="CCSetScrollInfo"/>
<stackStatement index="28" address="0x00007FFB1D41B980" symbolname="CCSetScrollInfo"/>
<stackStatement index="29" address="0x00007FFB1D41AF99" symbolname="CCSetScrollInfo"/>
<stackStatement index="30" address="0x00007FFB1D41AC2D" symbolname="CCSetScrollInfo"/>
<stackStatement index="31" address="0x00007FFB2EDF8241" symbolname="DispatchMessageW"/>
<stackStatement index="32" address="0x00007FFB2EDF7A8B" symbolname="CallWindowProcW"/>
<stackStatement index="33" address="0x00007FFA7DBB718F" symbolname="unknown"/>
<stackStatement index="34" address="0x00007FFA7DBB888E" symbolname="unknown"/>
<stackStatement index="35" address="0x00007FFA7DBB610E" symbolname="unknown"/>
<stackStatement index="36" address="0x00007FFA7DBB64D4" symbolname="unknown"/>
<stackStatement index="37" address="0x00007FFA7DA59579" symbolname="unknown"/>
<stackStatement index="38" address="0x00007FFB2EDF8241" symbolname="DispatchMessageW"/>
<stackStatement index="39" address="0x00007FFB2EDF7A8B" symbolname="CallWindowProcW"/>
<stackStatement index="40" address="0x00007FFB1D428252" symbolname="DefSubclassProc"/>
<stackStatement index="41" address="0x00007FFB1D427F19" symbolname="DSA_InsertItem"/>
<stackStatement index="42" address="0x00007FFB1D428252" symbolname="DefSubclassProc"/>
<stackStatement index="43" address="0x00007FFB1D428037" symbolname="DSA_InsertItem"/>
<stackStatement index="44" address="0x00007FFB2EDF8241" symbolname="DispatchMessageW"/>
<stackStatement index="45" address="0x00007FFB2EDF7EFC" symbolname="DispatchMessageW"/>
<stackStatement index="46" address="0x00007FFB2EE0302D" symbolname="GetClassLongW"/>
<stackStatement index="47" address="0x00007FFB2F0D33B4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="48" address="0x00007FFB2C86C854" symbolname="NtUserUpdateWindow"/>
<stackStatement index="49" address="0x000000006B353873" symbolname="AgViewViewBehavior::updateWindow_L"/>
<stackStatement index="50" address="0x000000006C2CEB1D" symbolname="lua_getstack"/>
<stackStatement index="51" address="0x000000006C2F1708" symbolname="luaopen_table"/>
<stackStatement index="52" address="0x000000006C315059" symbolname="AgThrowProgramError"/>
<stackStatement index="53" address="0x000000006C2CF79F" symbolname="lua_resume"/>
<stackStatement index="54" address="0x000000006C2C17BD" symbolname="luaopen_base"/>
<stackStatement index="55" address="0x000000006C2C15B0" symbolname="luaopen_base"/>
<stackStatement index="56" address="0x000000006C2CEB1D" symbolname="lua_getstack"/>
<stackStatement index="57" address="0x000000006C2F169E" symbolname="luaopen_table"/>
<stackStatement index="58" address="0x000000006C2CF904" symbolname="lua_resume"/>
<stackStatement index="59" address="0x000000006C315059" symbolname="AgThrowProgramError"/>
<stackStatement index="60" address="0x000000006C2CF9AE" symbolname="lua_resume"/>
<stackStatement index="61" address="0x000000006C2BCF80" symbolname="lua_pcall"/>
<stackStatement index="62" address="0x000000006AF8EFBB" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="63" address="0x000000006AF8DB81" symbolname="HandleIdleTasks"/>
<stackStatement index="64" address="0x000000006AF8D72A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="65" address="0x000000014053C3AF" symbolname="GetAppInstance"/>
<stackStatement index="66" address="0x00007FFA7DB9F3F5" symbolname="unknown"/>
<stackStatement index="67" address="0x00007FFA7DBD2400" symbolname="unknown"/>
<stackStatement index="68" address="0x000000014032FF8A" symbolname="gudeVersion"/>
<stackStatement index="69" address="0x00007FFB2CF1257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="70" address="0x00007FFB2F08AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000074ABDD10"/>
<register name="RBX" value="0x000000006C339418"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000010"/>
<register name="RSI" value="0x000000000014D140"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000000014CFD0"/>
<register name="RBP" value="0x00000000196007B8"/>
<register name="RIP" value="0x00007FFB2C40567C"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<binaryImage start="0x00007FFB2C3A0000" end="0x00007FFB2C746000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFB2EDE0000" end="0x00007FFB2EF8E000" path="user32.dll"/>
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<binaryImage start="0x00007FFB2C910000" end="0x00007FFB2CA21000" path="ucrtbase.dll"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8950171c-281f-4629-afa3-42a0f13f94ce
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

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correct answers 1 Correct answer

New Here , Dec 09, 2023 Dec 09, 2023

Fixed. Just had to delete the catalog (after backing it up) and reimport it again.

It was a specific corrupted picture that was causing the crash (i think)

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New Here ,
Dec 09, 2023 Dec 09, 2023

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Fixed. Just had to delete the catalog (after backing it up) and reimport it again.

It was a specific corrupted picture that was causing the crash (i think)

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