Lightroom Crashes

Forum|Forum|8 years ago
February 22, 2018
1 reply
1285 views

I downloaded the latest version of Lightroom Classic CC and it crashes on everything I do. If I edit directly in LR, it will crash when I export it; when I edit in Topaz Studio, it crashes when I save the image back to LR. I have never had any problems until this upgrade. I’m running Windows 10 on a 1 year old large computer. I even tried uninstalling and reinstalling Lightroom and still get the crash report error. I send in every crash report. Here is the information that show in the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.2" build="[1156743]">
<time year="2018" month="2" day="21" hour="21" minute="8" second="48"/>
<user guid="8a3bb2ab-507d-4592-97eb-2e3f9506d205"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16263" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>
<crash exception="EXCEPTION_IN_PAGE_ERROR" instruction="0x00007FFA9B3EAE30">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA9B3EAE30" symbolname="SHA256_Update"/>
<stackStatement index="1" address="0x00007FFA9B3EAD37" symbolname="SHA256_Update"/>
<stackStatement index="2" address="0x00007FFA9C0DCBF4" symbolname="getKSData_imp_ClassDesc"/>
<stackStatement index="3" address="0x00007FFA9D3E35AC" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FFA9D402157" symbolname="luaopen_table"/>
<stackStatement index="5" address="0x00007FFA9D3E4361" symbolname="lua_resume"/>
<stackStatement index="6" address="0x00007FFA9D415CB2" symbolname="AgThrowProgramError"/>
<stackStatement index="7" address="0x00007FFA9D3E440E" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FFA9D3D8223" symbolname="luaopen_base"/>
<stackStatement index="9" address="0x00007FFA9D3E35AC" symbolname="lua_getstack"/>
<stackStatement index="10" address="0x00007FFA9D402157" symbolname="luaopen_table"/>
<stackStatement index="11" address="0x00007FFA9D3E4361" symbolname="lua_resume"/>
<stackStatement index="12" address="0x00007FFA9D415CB2" symbolname="AgThrowProgramError"/>
<stackStatement index="13" address="0x00007FFA9D3E440E" symbolname="lua_resume"/>
<stackStatement index="14" address="0x00007FFA9D3D8223" symbolname="luaopen_base"/>
<stackStatement index="15" address="0x00007FFA9D3E35AC" symbolname="lua_getstack"/>
<stackStatement index="16" address="0x00007FFA9D402157" symbolname="luaopen_table"/>
<stackStatement index="17" address="0x00007FFA9D3E4361" symbolname="lua_resume"/>
<stackStatement index="18" address="0x00007FFA9D415CB2" symbolname="AgThrowProgramError"/>
<stackStatement index="19" address="0x00007FFA9D3E440E" symbolname="lua_resume"/>
<stackStatement index="20" address="0x00007FFA9D3D8223" symbolname="luaopen_base"/>
<stackStatement index="21" address="0x00007FFA9D3E35AC" symbolname="lua_getstack"/>
<stackStatement index="22" address="0x00007FFA9D402157" symbolname="luaopen_table"/>
<stackStatement index="23" address="0x00007FFA9D3E4361" symbolname="lua_resume"/>
<stackStatement index="24" address="0x00007FFA9D420187" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="25" address="0x00007FFA9D3E35AC" symbolname="lua_getstack"/>
<stackStatement index="26" address="0x00007FFA9D402157" symbolname="luaopen_table"/>
<stackStatement index="27" address="0x00007FFA9D3E4361" symbolname="lua_resume"/>
<stackStatement index="28" address="0x00007FFA9D415CB2" symbolname="AgThrowProgramError"/>
<stackStatement index="29" address="0x00007FFA9D3E440E" symbolname="lua_resume"/>
<stackStatement index="30" address="0x00007FFA9D3D3A10" symbolname="lua_pcall"/>
<stackStatement index="31" address="0x00007FFA9C284B32" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="32" address="0x00007FFAB9DC1FE4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="33" address="0x00007FFABC2EEFC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000009F44"/>
<register name="RBX" value="0x00000000DD9FD4D5"/>
<register name="RCX" value="0x000000007EEF07A0"/>
<register name="RDX" value="0x0000000002630000"/>
<register name="RSI" value="0x00000000AE3DDF6B"/>
<register name="RDI" value="0x0000000020CB8A5F"/>
<register name="RSP" value="0x000000001ADBEDF0"/>
<register name="RBP" value="0x000000001ADBEE79"/>
<register name="RIP" value="0x00007FFA9B3EAE30"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

F. McLion

Community Expert

Try if it helps to reset the preferences: Resetting Preferences in Lightroom CC/6

Also, please try to deactivate the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

photobug0210Author

I tried what was suggested in the article. Unfortunately, it didn't work. I'm so tired of this that I'm thinking of dumping both PS and LR and going to another editor.

There are millions of systems running smooth - I'm positive that's possible with yours too.

Please check the windows event log after a crash and post your findings.

Also, make sure to have your graphic driver updated to the latest version from the manufacturer (not from Windows Update!).

What is the type of your graphic card?

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