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Lightroom Crashing Computer

Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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I have had this issue for a number of months now and I am at my wits end for how to get it fixed. 

Everytime I use Lightroom Classic and I use a tool that accesses some kind of Ai it crashes my computer monitors. If I have music in the back ground etc, it still plays but my screen's go black and are unresponsive. The only way I have found to get the screens back up and running is to hard power down my entire computer and turn it back on. I can't use a the "select sky", "select subject" or other similar masks, I can't use the auto-denoise feature and I can't use the new "lens blur" option either, to name just a few of the things I can't use without crashing my computer. I also have this issue if I try to export .tif's or any other format that allows me to export in full quality. 

 

My set up: 

1. Lightroom Classic (Verison 13.1) 
2. Windows 10 Home Advanced
3. CPU - AMD Ryzen 7 3700X 4.4GHz 
4. GPU NVidia GeForce RTX 2060 Super (8GB) 


Thing's I have tried to do in order to fix this issue: 
1) Uninstalled and reinstalled Lightroom Classic using Adobe Creative Cloud platform. 

2) Uninstalled and reinstalled all drivers on my computer
3) Turning off GPU usage in Lightroom Classic.
4) Run Diagnostics on all computer parts to test their integrity - especially my GPU and CPU
5) Replaced every part of my computer except my GPU and CPU (as those are the most expensive parts of the computer) 

6) Upgraded and got new RAM (32GB now)

7) Tested my Windows 10 for possible corrupted files
8) Uninstalled and Reinstalled Lightroom Classic a second time. 

I am willing to do whatever I need to do to get this resolved at it is incredibly frustrating.

 

Any help would be greatly appreciated!  

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LEGEND ,
Jan 09, 2024 Jan 09, 2024

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Use Google, and search on

Black Screen of Death

or

Troubleshoot black screen or blank screen errors

 

Incidentaly one link talks about how to get the screen to show up (not a fix):

 

 

If you experience a black or blank screen on your Windows device, try the following:

    To wake the screen, use one of the following keyboard shortcuts: Windows logo key + P or Ctrl + Alt + Del.

    For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B.

 

https://support.microsoft.com/en-us/windows/troubleshooting-black-or-blank-screens-in-windows-51ef7b...

 

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LEGEND ,
Jan 09, 2024 Jan 09, 2024

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I do see that you unistalled the applications and the Creative Cloud Desktop App, But for the apps I see you accomplished that via the Creative Cloud Desktop Tool, not the Adobe Creative Cloud Cleanup Tool.

 

What I do not see is resetting the LrC preferences file (a.k.a replace, refresh, delete) . If the preferences file gets corrupted, all sorts of odd behavior can occur, Although I have not run into this one. Now the preferences file is not normally deleted when you remove the apps that way. Nor is it replaced upon reinstall of the apps. It also is not replaced during updates or upgrades. It may or may not get deleted using the Adobe Creative Cloud Cleaner Tool if the all option is used (not sure)

 

I cannot remember if an option for removing preferences exist in the normal uninstall or reinstall (it does for PS not so sure about LrC)

 

So, have you attempted that?

 

Read the directions very carefully:

 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

 

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LEGEND ,
Jan 09, 2024 Jan 09, 2024

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1. All updated

 

Uninstalled and reinstalled all drivers on my computer

 

Ok, I accept that, but can you accomplish the following just in case:

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

 

Mind you, the only driver the above will defiantly show is the GPU, but it will also show a few things that might indicate an issue. Or bring up a memory.

 

2. Those drivers other than GPU

 

Also, what make/model of computer, or in the case of custom built, what make/model of Motherboard? When you updates all drivers was the source the mfg of the computer/Motherboard or MS Windows update/advanced.

 

3. For Develop Module performance, your Camera RAW CACHE

 

i am sure that I am supposed to be able to read the system info, and determine the amount of Camera RAW CACHE that has been selected as allowed for in the /preferences/performance. BUt I can not fathom that. So, i will simply inquire

 

How Large in /preferences/performance/ do you allow the Camera RAW CACHE to get?

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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1. Below is my system info as Lightroom sees it in System Info. 
I do so one item that is certainly incorrect. Lightroom thinks I have Windows 8 - Home Premium Edition, which is definitely not the case, as I am in Windows 10 Home for my operating system. 

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 8  - Home Premium Edition
Version: 6.2.9200
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 3.0%
Built-in memory: 32667.0 MB
Dedicated GPU memory used by Lightroom: 1368.0MB / 8019.0MB (17%)
Real memory available to Lightroom: 32667.0 MB
Real memory used by Lightroom: 1885.4 MB (5.7%)
Virtual memory used by Lightroom: 3417.3 MB
GDI objects count: 731
USER objects count: 2544
Process handles count: 2164
Memory cache size: 202.6MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 241MB / 16333MB (1%)
Camera Raw real memory: 242MB / 32667MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 2060 SUPER (31.0.15.4633)
Init State: GPU for Export supported by default
User Preference: Off
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\dylan\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Settings Folder: C:\Users\dylan\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
 
2. My computer is a custom build. 
My motherboard is a Gigabyte B550M DS3H AC AM4 AMD MicroATX motherboard. When I installed the motherboard I downloaded the updated drivers for the motherboard from Gigabyte's website. Other drivers, as for my GPU, I download from NVIDIA's Geforce Experience and I check for updates regularly. I have also used the Microsoft Windows to check for updated drivers and it doesn't come up with anything. 
 
3. My Camera Raw Cache is set to 20GB - which should be way more than is necessary I feel like but I've had it that way a long time. 
 
In to the other comments:
I have not researched the Black Screen of Death as this only happens in Lightroom. I doesn't happen in any other programs I use, even Photoshop.  
I have reset my preferences in the past manually. I remember this because Lightroom made me have to go and refind all my photos I had already imported into Lightroom. 
If I attempt to use the Clearner Tool will it wipe all things like my Catalog etc as well? 
 

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LEGEND ,
Jan 10, 2024 Jan 10, 2024

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I have not researched the Black Screen of Death as this only happens in Lightroom. I doesn't happen in any other programs I use, even Photoshop.  

LrC is a known resource hog, it can demand a lot out of hardware. PS in comparison is a itty bitty Lamb. LrC can stress out a computer and result in issue not presented when running other software. Perhaps a very nasty high end game. So you mat]y want to research the Black screen if Death..

 

Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 2060 SUPER (31.0.15.4633)
Init State: GPU for Export supported by default
User Preference: Off

'So, yes, current driver, released last month. While that GPU is a bit old, NVIDIA is still releasing updates for the driver. It is not yet so old that they have placed it into legacy status yet. Selecting /pt\references/performance/use graphics processor/ off, is as you probably know, a test step to if the GPU age is an issue. Apparently turning off has not helped? 

Dedicated GPU memory used by Lightroom: 1368.0MB / 8019.0MB (17%)

 So, what 8 GB if VRAM, should be enough for AI

Library Path: C:\Users\dylan\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13.lrcat

I believe that path syntax, including OneDrive in it indicates your computer is syncing a copy of your catalog to the cloud, to MS OneDrive. This typically occurs for users that are logging on to their computer using a MS account. Often as a result of installing Windows. This is an instructive default setting in the Windows install, it cab be avoided, it can be fixed. But the main issue is the sync if OneDrive has issues, typically with slow cloud access, is it can degrade LrC performance to the point of causing errors. You might consider stopping OneDrive from syncing the catalog.

Catalog on C
Camera Raw Cache is set to 20GB
  • How much free space in % on that C drive, looking for 20%, some say 25% or more for the catalog to behave. Do you have another hard drive, internal or external should the C drive be running out?
  • What drive is that Camera RAW CACHE, on. On a Windows computer, it is best if not on C drive where the Paging file exists (normally), not an absolute. Issue is read/wrights.

 

These are both performance issues. Both the catalog and the CACHE can take advantage of fast hard drives like a SSD.

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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I can look into Black Screen of Death as a possible issue. 
Dedicated GPU Memory shouldn't be an issue. 
I am not backing up my Catalog to a OneDrive. The "OneDrive" folder is just a local folder. For some reason, that folder has been there since building the computer and installing Windows. 

My C: drive (1TB SSD) has over 700GB of open space on it, that's 70%. I also have another 1TB SSD drive installed into the computer as well as 2 external drives. Space hasn't been an issue, as far as I can tell, for Lightroom to operate. I'm not sure where the Camera RAW CACHE is stored, but I can look when I'm back home tonight. It's stored wherever the default would be. I haven't rearranged file locations for Lightroom since installing it on my computer. 

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LEGEND ,
Jan 10, 2024 Jan 10, 2024

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Everytime I use Lightroom Classic and I use a tool that accesses some kind of Ai it crashes my computer monitors.

 

Replaced every part of my computer except my GPU and CPU (as those are the most expensive parts of the computer)

 

AI is heavily dependant on the GPU. That would be my first guess as to the problem. Make sure you have the latest studio driver for the GPU. If that doesn't help, a new GPU might be a solution.

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LEGEND ,
Jan 10, 2024 Jan 10, 2024

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Dj_paige

My apology for asking this way. but in the authors inquiry:

If I attempt to use the Clearner Tool will it wipe all things like my Catalog etc as well? 

Can you advise?

I would answer, but for some reason, something in the back of my head is making me question my answer. So I have not.

 

Mind you, my comment about the cleaner too was related to preferences file (and could have been completely wrong) and I did not attend it to be a solution to the OP issue. (or could it???)

 

 

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