Lightroom Crashing Graphics Acceleration

[robertb80894066]

Wondered if anyone can help as my Lightroom Classic crashes randomly with graphics acceleration enabled. No error messages appear, the application either closes or stops responding forcing me to kill it in task manager.

I have tried everything I can find on posts with similar issues including an older version of the software, removed all preferences, new catalog, older graphics card drivers, reinstalled windows. No use, it still crashes.

I have not experienced my computer crashing on any other application either.

My PC specs if it helps -

AMD Ryzen 5900X
64GB Ram
AMD 6700XT graphics card

[loki__racer]

The report I copied here https://gist.github.com/ChrisThompsonTLDR/cd7222b35970328d1dc7f9a082948c45 is 13.2......right?  I sent that crashe report after pasting it to github.  I provided that to you weeks ago.  If you didn't receive it through the reporting tool, why didn't you mention it?

If Adobe didn't receive it, then the crash reporting tool is having issues.

Many of us on this thread are still having issues.

[Rikk Flohr: Photography]

Crash reports that are out of context (e.g., posted in this thread) are of little practical value. I can see your Crash Reports from 13.1. I can also see my crash report from 13.2 from 30 minutes ago. That tells me Crash Reporter is functioning correctly. 

Again, in 13.2, induce the crash. Fill out the crash report, screenshot it, and post it here. 

If turning off GPU (and, as you've supposed), eliminated the crashes, the problem is likely due to a GPU driver problem. 

[loki__racer]

I'm pretty disappointed in this customer support exchange.  It's clear that I created a 13.2 crash report weeks ago.

You come off as extremely defensive and put out by paying customers asking for assistance.

If turning off GPU (and, as you've supposed), eliminated the crashes, the problem is likely due to a GPU driver problem.

By @Rikk Flohr: Photography

Zero interest by Adobe to engage with AMD and collaborate on resolving the issue.

[Rikk Flohr: Photography]

"I'm pretty disappointed in this customer support exchange."

FYI: I do not work in support - I work in engineering. 
If you want one-on-one support, I recommend contacting Adobe Customer Care. 

Regarding: "Many of us on this thread are still having issues"
Unless I counted incorrectly, I only count 2 persons. There were three, but one person fixed themselves by updating their graphics drivers. 

Ultimately, I cannot help you without the information requested. If you are frustrated but the process, I recommend contacting support. If not, then I need more info. 

[loki__racer]

Ya, we get it.  You aren't interested in assisting.  A 5 minute Zoom call could provide you with everything you need, but feel free to hide behind "meh, nothing's been reported except the anecdotal reports on the forum."

I pulled the word anecdotal from the other thread you responded to about this issue where you brush off this issue.  So when counting how many people reported this, you forgot to include that person in the count.  There are 3 of us!

Or......only 3 of us figured out what the cause is and have taken the time to join the forums and mention it.

I've been in software development for 20 years.  If I saw your attitude on these forums and was your manager, I'd pull you from front-line support.

[Rikk Flohr: Photography]

I recommend you contact support @loki__racer  

I wish you well. 

[Rikk Flohr: Photography]

A crasher has appeared this morning from @loki__racer  dated March 6th - unfortunately, it is a crasher against version 13.1 - not 13.2.  Are you sure you are: Running 13.2? Have actually crashed under 13.2? Have actually submitted a report against 13.2?

[loki__racer]

Watch this video: https://youtu.be/L14GJC36yQA

Yes I am running 13.2.

[Rikk Flohr: Photography]

I watched your video.

The visual evidence is consistent with a GPU Driver bug or bugs causing first image quality degradation and, finally, an OS-level application crash. The clues to the failure will be found in Microsoft's logging. 

Since you maintain that the issue arose with drivers 24.1.1 and continues through 24.2.1, I recommend reverting to a pre-24.1.1 driver version. 

[loki__racer]

Ya, I get it, Adobe has zero interest in reaching out to AMD to notify them that Lightroom is broken by AMD's latest drivers.

Since Lightroom is the only software having issues, like the rest of us experiencing this issue, I'll just use Lightroom without the GPU acceleration.  I'll spend my time evaluating other options to invest my monthly Adobe subscription amount in to.

[johnrellis]

There are several threads, including this one, suggesting problems with AMD versions 24.1.1 and later.

[loki__racer]

I would also add that you've likely stopped receiving crash reports because most of us have disabled GPU acceleration......you know.....because it breaks Lightroom.  Not a ton of people will continue to use software that doesn't function.

[loki__racer]

AMD driver 24.1.1 broke Lightroom.  Disable GPU acceleration or rollback the driver.

[robertb80894066]

An update so that if anyone else comes across this with the same problem.

I ended up doing a Windows repair and rolling it back to how it was installed. Then I installed lightroom and the graphics driver version 23.8.1 and that seems to be working on initial testing. Will be able to properly test this weekend when I have more to edit.

[robertb80894066]

This ended up not working, still experiencing the same issue.

[HpW]

I also had many crashes in the latest Lightroom Classic Version and those "stupid" buggy AMDs 24.1.1 and later Drivers. So i switched back to the 23.12.1 AMD Drivers by uninstalling the previous Drivers with the AMD clean up Utility  and no more problems since then......

Have a ASUS Laptop with 5900HX CP,  AMD RX 6800M GPU and Win 10 22H2

[GoldingD]

I also had many crashes in the latest Lightroom Classic Version and those "stupid" buggy AMDs 24.1.1 and later Drivers. So i switched back to the 23.12.1 AMD Drivers by uninstalling the previous Drivers with the AMD clean up Utility  and no more problems since then......

Have a ASUS Laptop with 5900HX CP,  AMD RX 6800M GPU and Win 10 22H2

By @HpW

You may want to consider posting step by step, with links (AMD cleanup utility, etc) what you accomplished, as to aid other members.

[HpW]

Here is the Link to the AMD Cleanup Utility:

https://www.amd.com/en/support/kb/faq/gpu-601

I then just followed the steps as described there...

After the Cleanup i headed to the AMD Drivers Website again https://www.amd.com/en/support and downloaded the older 23.12.1 AMD Drivers.

Its important not to use the Automatic AMD Driver Detect Tool, (because it will install only the newest Drivers) instead choose your specific Graphicscard Model Driver manually in the list first, and then choose on that site the "Previous Drivers" Section, see screenshot because the Previous Driver Section is a bit hidden.....

[3rdfriend]

Hello,
I am experiencing similar problems under AMD Adrenalin 24.1.1 and above. Lightroom Version 13.2.
Sometimes when I delete a picture or most of the time in mid-work flow, the graphics driver crashes hard with a ~3sec freeze and a following black screen, no signal. Sometimes it does not come back and I have to reset the whole system. Obviously without any error log.

After using DDU and rolling back to 23.12.1, it works like a charm again.

In the following information of my system:
AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Win 10 Pro x64 (22H2)
DirectX: AMD Radeon RX 6700 XT (31.0.23013.1023)

Lightroom Classic-Version: 13.2 [ 202402141005-bf1aeb84 ]

Hence I rolled back to 23.12.1 I am waiting for a fix for this problem. Should I contact AMD about this or are they aware of the issue?

greetings from Germany.

[D Fosse]

Not familiar with AMD, but is "adrenalin" a gaming driver? And do they offer a driver for graphics work? If they do, you should use that.

Also, have you installed other gaming components associated with the driver? Uninstall them.

With Nvidia, gaming drivers often cause crashing. The game developers don't always do things by the book...

[johnrellis]

"is "adrenalin" a gaming driver? And do they offer a driver for graphics work?"

AMD does provide "PRO Edition" drivers for some of its graphics hardware: "Select this driver if you are a content creator engaged in workflows like Computer Aided Design (CAD), video editing, animation, and graphic design. Radeon™ Pro Software for Enterprise is tested against over 100 professional applications."

But it doesn't update the PRO drivers very often. The PRO Edition driver for @3rdfriend's card was last updated over 14 months ago.  LR / Camera Raw is pushing the boundaries of GPUs, using them in ways much different from other apps and constantly tripping over driver bugs. So the tacit assumption here among AMD users is top go with the Adrenalin drivers, which are updated about once a month.

[jamessouth14]

I was having the same problem as others here with my Windows 11 Ryzen 5 Radeon RX6700XT system - frequent freezing requiring Task Manager to manually end LrC 13.2. I used the AMD utility to delete existing drivers and used a minimal install of the PRO driver (hard to find on the Radeon site).  The driver shows in Device Manager as 31.0.24031.5001, dated 4/17/2024.  It solved the problem entirely.

The downloaded install file is amd-software-adrenalin-edition-24.4.1-minimalsetup-240423_web.exe, if that helps.

[johnrellis]

@jamessouth14,  "...a minimal install of the PRO driver..."

Note that the PRO Edition drivers haven't been updated in 16 months.  The core PRO drivers are a snapshot of the Adrenalin drivers that receive extra testing. Given the rate at which LR has tripped over AMD driver bugs in the past couple of years, it's very likely that the PRO drivers have lurking bugs that have been fixed in the Adrenalin drivers in the intervening 16 months.

A number of other people have reported here that using the latest version 24 Adrenalin drivers works well with LR after you disable all the gaming optimizations that the Adrenalin utility randomly applies to LR.

[jamessouth14]

John, where do you find the info that the PRO drivers have not been updated in 16 months?  In Windows Device Manager, the driver I just installed reports a date of 4/17/24.

FWIW, I did try deleting the gaming junk from the latest Adrenaline package and still had crashes.  Maybe I didn't do it correctly.  After i finish editing the 1000+ photos I'm working on now, I'll try again. For now, I'm happy not to be crashing every 3-5 minutes.

[johnrellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

The AMD download pages for the various GPUs show the release dates of the drivers. For example, the download page for the RX 6700 XT says:

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-r... 

"The downloaded install file is amd-software-adrenalin-edition-24.4.1-minimalsetup-240423_web.exe"

That file name indicates it's an Adrenalin Edition driver, not a PRO Edition. The Adrenalin drivers are getting updated at least once a month.