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francoisb67023763
francoisb67023763
Participant
March 12, 2017
Answered

Lightroom Desktop not Connecting to Lightroom Mobile

  • March 12, 2017
  • 1 reply
  • 1890 views

I have Lightroom 5, and want to have it sync with Lightroom for Mobile. However when I click on Get Started with Lightroom Mobile and sign in the dialog box just go grey and nothing happens. I have quit LR multiple times and tried again, but just keep getting the same issue. Anyone have the same issue? Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Just Shoot Me

    You are running the Perpetual license version of LR 5 which can not use LR Mobile. For that you need to subscribe to the Photographers subscription plan that included LR CC 2015 and PS.

    1 reply

    Just Shoot Me
    Just Shoot MeCorrect answer
    Legend
    March 12, 2017

    You are running the Perpetual license version of LR 5 which can not use LR Mobile. For that you need to subscribe to the Photographers subscription plan that included LR CC 2015 and PS.

    lccafonso
    lccafonso
    Participant
    March 22, 2017

    Hello, I have the same issue and I have the Photography plan. The login pop up screen shows up but after I login nothing happens.

    I noticed that when I launch Lr, my name shows on the Identity plate on the top left of the screen but imediately disappears.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    March 23, 2017

    I have the Photography plan.

    Please open Lightroom and click on the Menu > Help > System Info...

    Report the version number of Lr that you see on the top line.

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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