Lightroom does not sync with LR Mobile

[MattLR3]

Lightroom Desktop 5.5 [968504]

Mac OS 10.9 (3)

I started to work with LR 5.5 Desktop two weeks before. Because the LR Mobile sync was quite unstable, I decided to start over. I used the "delete all data" option in LR Desktop -> Settings and re-logged on with my Cloud account in the LR Mobile settings.

Since then Lightroom Desktop never ever started to sync with LR Mobile again. Sync is turned on and I am logged on, Internet connection is fine. But it does not matter which collection I mark for sync, it happens nothing.

I also tried to deinstall and reinstall Lightroom Desktop itself, but no success. LR Mobile sync is still not working.

Could you please help me?

Regards, Mathias

[lottalindholm]

Hi, i have done all the above and it still do not sync.
"Enable sync in Lightroom...." I have done that. (in swedish)

[Ignacio B.]

Hi Lotta,

If you look at the Collections - can you see some "from Lr Mobile"?

If not - please send us a diagnostics log from the desktop by keeping the Alt key pressed while in the Lightroom mobile preferences.

Preferences/Lightroom mobile

thanks,

Ignacio

[lottalindholm]

i have sent it in a message to you. i hope i did it right

[TheJohnnyVegas]

‌Hello Guido same problem here. It says that photos are syncing but, no collections and no photos.

[greule]

Hi John, could you please try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC-app preferences and restart Lr Desktop afterwards.  Then  double check that the sync process is not paused at the to left activity center. If that won't help, just send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Guido

[Waalkman]

I want badly to like LR mobile.  I travel often and use many photo presentations - so carrying just an iPad would be great.  But, it has been buggy and unusable since I started with it a year ago.  Same problem - syncing sometimes works, but then gets 'stuck' as in "Syncing 36 photos" - for days/weeks.  I have tried several things but the problem reoccurs.  Any suggestions?

Setup:  Macbook, Lightroom CC, Lightroom mobile on iPad and iPhone, 7 collections syncing for a total of about 500 photos. Everything up to date. 

[Fotosetbyjames]

I sent you a private message. I am also having sync issues.. mainly when importing from my mobile device. I sent you the log file link as well. Hope this clears it up..

[MrsBatch]

Okay, hope it's okay to put this here, but I also have a problem with syncing. I am new to Lightroom CC and have set it up on my MacBook Air running 0S 10.9.5. I also have installed LR Mobile on my new iPad Pro. I added photos in the desktop version and wanted to sync them to the Mobile version. I understand the photos have to be in a collection, so I added three to a collection as a test to see how it worked. On the iPad, it showed the name of the collection I created but the photos never appear on the iPad. I was able to add three photos into the mobile library and they synced over to the desktop version quickly and with no problem. I also checked the lightroom.adobe.com website and the test collection I created on the desktop shows under collections, but it does not show the photos either. I am not sure if I am doing something wrong or if things aren't working right. Since I can go from mobile to desktop, I would assume I am properly signed in and the devices can "see" each other. Thank you.

[Polo_10]

‌Hi,

I have similarité issue.

I am using :

Lightroom CC version 2015.3 with Windows 10

Lightroom IPad V.2.1.0

The synchronisation between my IPad and Lightroom mobile works fine.

But the synchronisation with Lightroom on my desktop does not work.

I am correctly connected to my CC account and synchro is ON but nothing happens.

l uninstalled and reinstalled Lightroom CC. I deleted the synch caches folder but the sync still does not work. Please help.

[greule]

Hi Christophe, could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Guido

[D Roeder]

Lightroom mobile is not able to sync for me either. The top-left of the Lightroom window says, "Waiting for connection". I have deleted the Sync Data cache folder and when I restart Lightroom, a dialog comes up for me to sign in to Lightroom mobile. When I click Sign In, it comes back and says, "Your computer does not appear to be connected to the Internet." This is incorrect. Not sure how it comes to that conclusion. On my iPad, I am subscribed and signed in. When I make changes to a photo, it looks like it is syncing to the cloud.

The Lightroom mobile tab on the Preferences dialog says I am not signed in next to "Adobe id:". Under the LR Help menu, I am signed in.

Can anyone help?

[greule]

Hi Dan, Could you try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC app preferences and restart Lr Desktop afterwards. Let me know if that helps. -Guido

[playless]

I moved my catalog to a new HD. Everything is working fine on my desktop, but Lightroom Mobile no longer has any synced photos or collections. From another thread, I tried to delete all data with in Lightroom /Preferences /Lightroom Mobile to no avail. I've also signed-out and back in on both the Lightroom Mobile app and on creative cloud on my desktop.

[greule]

Could you double check if your Lr Desktop sync is paused. Just open the Lr identity plate - see attached screenshot.

-

Guido

[playless]

I can confirm it's not paused. There are no images on Lightroom Mobile nor on lightroom.adobe.com

[greule]

I've just send you a private message

[dominiqueb8868214]

I'm having the same exact problem.  I cannot enable LR Mobiles syn. The double arrow will not stay clicked on.

[samc82180645]

I am having the exact same problem. I've tried deleting cache's and signing in and out. This has been so frustrating. Some days it will sync fine and some days I get nothing. Any help would be appreciated.

[greule]

Could you both try to re-sign-in via the Creative Cloud app? Quit Lr Desktop, re-sign-in via the CC-app preferences and restart Lr Desktop afterwards. Let me know if that helps.

-Gudio

[dominiqueb8868214]

That was the first thing I tried last night.  And it synced 3 pictures on LR mobile before it said it was up to date. I even removed collections from sync-ing.  I'll try it again right now.

[dominiqueb8868214]

I tried it several times. The desktop LR seems to be syncing - at least that's what it's saying. But my iPad is telling me that it's all up to date. The new collection that I want to sync has 3 images in it on my iPad - there are 454 on my desktop I want synced.

[samc82180645]

@greule Didn't help.

It's still trying to sync 3400 files and nothing is moving.

[greule]

Could you  send me a LR Desktop diagnostig log please  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Btw. Did I get it right that the 3400 files are originated from Lr Desktop

-Guido

[Kaijufan76Adobe]

Guido - I am have the same problem between Lightroom Mobie and Desktop.  My desktop Lightroom is stuck "syncing 228"  items and my Lightroom Mobile for iPhone is stuck "Uploading 2420 items".

I have logged in and logged out on the iPhone and Mac.  Plus deleted the Lightroom sync cache on the Mac.

Thanks in advance for any help.