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VividaPhoto
VividaPhoto
Participating Frequently
April 22, 2021
Question

Lightroom doesn't start anymore

  • April 22, 2021
  • 3 replies
  • 376 views

the same for photoshop and for the Creative Cloud app, too.

I see they updated two days ago 

Before the update everything was ok.

any suggestion?

This topic has been closed for replies.

3 replies

VividaPhoto
VividaPhotoAuthor
Participating Frequently
April 23, 2021

Some reboots, some reinstalls and finally now it seems working again. thank you all

kbnz85
kbnz85
Known Participant
April 27, 2021

What did you do in the end? I've tried reinstalling, changing the prefs, changing the gpu info. Nothing is stopping it from crashing 😞

VividaPhoto
VividaPhotoAuthor
Participating Frequently
April 28, 2021

I'm sorry for you. I needed to install three times creative cloud app. and reboot. I suppose I was lucky

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 23, 2021

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

  

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

  

Do you get an error message? If yes, please post the exact message or an screenshot.  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
cmgap
Community Expert
cmgapCommunity Expert
Community Expert
April 23, 2021

Can you provide more details? Are you opening the app from the Creative Cloud dashboard or from a task bar? What happens when you click on the app?

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