Lightroom doesn't start. Update required

Forum|Forum|4 years ago
August 19, 2021
2 replies
1554 views

Hello,

the last time I used Lightroom (my version is the 6.12) must have been a few months ago. When I try to open Lightroom now, I first get a screen telling me that a login is required.
When I click on 'Sign in now' a window appears telling me that an update is required. I am running Windows 10 Pro in the latest version 21H1 and all updates are installed. Latest versions of Edge and Chrome as well.
I had installed the software via a purchased key at the time and don't remember setting up an Adobe account for it at all, but can't get as far as logging in anyway thanks to the error messages.
Thanks for your help...

Windows

Correct answer AxelMatt

you don't have the latest version of Lightroom.

Goto Adobe Lightroom 6 (CC 2015) Direct Download Links - Free Trials | ProDesignTools and scroll down to the section "Adobe Lightroom 6/CC 2015 Direct Download Links".

There you'll find the installations file for Lightroom 6 (v6.14). Install this version and check if its running.

Save the file for later using. It's not sure how long these downloads are available.

DdeGannes

Community Expert

Lightroom 6 was the last version that was released with a license key to install. It was the only version that had a mandate to register and activate, versions 1 through 5 did not mandate registration to activate.

So you should have an Adobe ID and account to do so, the email address you used to complete this would be your login ID.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

AxelMatt

Correct answer

Community Expert

you don't have the latest version of Lightroom.

Goto Adobe Lightroom 6 (CC 2015) Direct Download Links - Free Trials | ProDesignTools and scroll down to the section "Adobe Lightroom 6/CC 2015 Direct Download Links".

There you'll find the installations file for Lightroom 6 (v6.14). Install this version and check if its running.

Save the file for later using. It's not sure how long these downloads are available.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

D

defaultab9a95znn9f7Author

Participant

Thanks for the quick reply. Is there a way to read the installed key from LR? When installing the new version I have to enter the key again but can no longer find it....