lightroom error: can't create directory at: /Users/aurora.raso/Movies. Error message = %@

[AURORA2743531662uo]

When I open Lightroom (Mac) I can't import any kind of photo. When I click on "Import file" it appears this.

If I try to search this folder on my laptop it doesn't exist anymore. Can someone help me?

I tried to re-install lightroom, to reset settings, to install a new version of lightroom or an older one.

I tried to change the permission of account and users for lightroom but nothing helped.

I don't know waht to do anymore and I have a near deadline for some work...

[Sameer K]

Welcome to the Lightroom Classic community. I'll help you figure this out.

Install the latest version of Lightroom Classic again & try the following:

• Your macOS user name is Aurora.raso - Try to rename it & keep it 'Aurora Raso' as a test.
• To iron out any underlying permission issues, try these steps & let me know if the issue persists.
  Ensure Lightroom Classic has the required permissions: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

Let me know how it goes. Thanks!

Sameer K

[JohanElzenga · Accepted solution]

Your second screenshot shows that "Movies" is not a folder, but an alias (or a symbolic link). Did you move it to another location? Perhaps on an external disk that isn't connected? Lightroom does not follow aliasses, so that would explain it. If you did not move it, then delete the alias and create a proper folder called "Movies".

[AURORA2743531662uo]

It works! Thank you so much!

[richarda24403118]

okay. Where? no aliases. no movies folder anywhere..?

[Jason37344847wfnd]

This was it for me! thanks for the help