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Mark 62
Participant
February 12, 2017
Answered

Lightroom freezing when import

  • February 12, 2017
  • 1 reply
  • 796 views

Having a problem for three weeks.  Lightroom cc 2015:8.  Windows 10, Dual Quad-core Xeon, 64GB ram, NVidia Quadro.  Same problem across 4 catalogs.  Have uninstalled and reinstalled with preferences cleared.  Only change made was switching to 1:1 preview in import menu.  Has not worked since.  Has anybody found a way to clear this issue?  Not been able to add files since.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,

Akash

1 reply

A
Community Expert
AxelMattCommunity Expert
Community Expert
February 12, 2017

Do you have try to deactivate the GPU support?

Edit->Preferences->Performance, uncheck Use Graphics Processor

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
M
Mark 62Author
Participant
February 12, 2017

Hi Matt

thanks, but still frozen.  It was checked but unchecking, rebooting and reinstallation has not made a difference, still freezing when I try to import, even on a fresh catalogue.

Thanks

Mark

Akash Sharma
Akash SharmaCorrect answer
Legend
February 20, 2017

Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,

Akash

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