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Participating Frequently
September 18, 2024
Question

Lightroom has encountered a problem loading this video

  • September 18, 2024
  • 1 reply
  • 1642 views

I recently upgraded to an M3 Macbook Pro and moved my Lightroom catalog over (LR Classic 13.5.1). Everything works fine, but the videos won't preview or play. The video files are all fine, and I can play them in Finder.

 

After trying everything from reinstalling lightroom to deleting caches and preview files and plugins to ensuring that Lightroom has full disk access, I came across a post somewhere that downgrading to LR Classic 13.1 and loaded an old catalog and the videos work perfectly.

 

I would stay on 13.1, but the old catalog doesn't have the last three months of my photos. This appears to be a bug.

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1 reply

Rikk Flohr_Photography
Community Manager
September 18, 2024

Your first step should be to upload a sample video to this forum so we can look at it. Is that possible? 

Rikk Flohr: Adobe Photography Org
Participating Frequently
September 18, 2024
Rikk Flohr_Photography
Community Manager
September 18, 2024

I meant one of the video files that doesn't work - not a recording of it not working!  😉

 

Rikk Flohr: Adobe Photography Org