Lightroom Has Encountered Problems Reading this Photo

New Here ,
Nov 06, 2019 Nov 06, 2019

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Hi!

I have used LR for many years now and and well accustomed to troubleshooting when issues occur; however I can't seem to figure out what's going on here. Upon import, I keep getting the error message "Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo." My RAW images are stored on my external hard drive and that is what I use to import photos. I just began having this issue right after I updated to the latest version of Lightroom Classic 9.0. Before updating I was not having this issue at all. I have tried restarting my computer and uninstalling and re-installing LR. I haven't moved any of my images, so it's not an issue of location. LR is able to locate my images. 

Please advise if anyone has had this issue before and how I can fix! It makes me think there's a bug with the new LR update since I wasn't previously having this issue.

Screen Shot 2019-11-06 at 12.28.31 PM.png

 

Thanks! 🙂

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correct answers 1 Correct answer

LEGEND , Nov 06, 2019 Nov 06, 2019
If it's a corrupt file, can you tell me why it would be messed up on Lr9 update but not 8? That makes no sense! If it's corrupt because of the hard drive, it would be corrupt across all Lr versions... When you first started LRC v9, it updated the catalog. That is it copied the old catalog and reworked it to work in the new LRC. This wrote data to your hard drive in different sectors than the previous data. So, some hard drive space occupied by the new copy of the catalog might just happen to f...

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New Here ,
Nov 06, 2019 Nov 06, 2019

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UPDATE: I just uninstalled Lr9 and reinstalled 8.4 and now its working fine.... looks like it's some bug with the new update on Adobe's end. 

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New Here ,
Nov 06, 2019 Nov 06, 2019

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I'm having the same issue! Freaking out because all of my images from a recent shoot are broken now in LR, but I still have the folder with all of the RAWs (also on a HD where I also put my LR catalogs). Does anyone know how to downgrade back to the old version of Lightroom?

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Glad I'm not the only one! So if you go into your creative cloud and click on the three dots, you will see a dropdown that gives you an option for older versions. I ended up reverting back to the 8.4.1 version.

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Screen Shot 2019-11-06 at 4.55.39 PM.png

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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The badge showing an exclamation mark in a dark circle is an indication that the file is corrupt and Lightroom cannot interpret the image data- as the error message suggests. (The embedded JPG preview may still appear OK in Lr)

Rather than being a Lightroom-Classic version problem, it is more likely to be an intermittant hardware failure- like a hard-drive starting to fail- which might explain how Lr can 'read' the file at times and not others. Or even a sector on the hard-drive failing.

 

It is suggested you run disk scan software to check the drive. If the drive is OK- replace the corrrupt file referenced in the Catalog by copying it from your backups and over-writing the corrupt file.

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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New Here ,
Nov 06, 2019 Nov 06, 2019

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If it's a corrupt file, can you tell me why it would be messed up on Lr9 update but not 8? That makes no sense! If it's corrupt because of the hard drive, it would be corrupt across all Lr versions...

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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Yes- makes no sense! I agree. (and I admit to not being an expert on these topics)

I can only suggest the drive has an intermittant problem reading the file.

Can you open the file using Photoshop directly (not through Lightroom) and see if Adobe Camera Raw can read the file?

And have you tried copying and restoring the file from a backup?

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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LEGEND ,
Nov 06, 2019 Nov 06, 2019

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If it's a corrupt file, can you tell me why it would be messed up on Lr9 update but not 8? That makes no sense! If it's corrupt because of the hard drive, it would be corrupt across all Lr versions...

 

 

When you first started LRC v9, it updated the catalog. That is it copied the old catalog and reworked it to work in the new LRC. This wrote data to your hard drive in different sectors than the previous data. So, some hard drive space occupied by the new copy of the catalog might just happen to fall on a failing but if drive.

 

However, the photos were not altered in any way, and still reside exactly where they he always been.

 

So, maybe a failing drive maybe not.

 

Oh great, a non answere.

 

 

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New Here ,
Jun 26, 2022 Jun 26, 2022

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This has just happened to me for the first time ever. 

I discovered that CC was in the middle of a Lightroom update while I was in the middle of trying to shoot. 

I cancelled the update - problem is solved.

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