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Lightroom is missing horizontal scroll bar in folder browser when importing new file

Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Hi, the horizontal scrollbar is missing in the browser when you import new images in Lightroom. As soon as you have several folders and images with long name it is impossible to read the folder or file name. There is also no way to resize the the folder browser window.

Could you please correct this?

 

Thanks

 

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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LR version is 12.1 up to date.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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A first step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

If this doesn't help, you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. 

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Hi, Could you clarify? Is there supposed to be a horizontal scroll bar? Thx

 

Lightroom Classic version: 12.1 [ 202212072312-d7ab524b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 3.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 65215.7 MB
Dedicated GPU memory used by Lightroom: 3771.0MB / 8003.0MB (47%)
Real memory available to Lightroom: 65215.7 MB
Real memory used by Lightroom: 9378.4 MB (14.3%)
Virtual memory used by Lightroom: 15107.9 MB
GDI objects count: 1757
USER objects count: 3588
Process handles count: 536083
Memory cache size: 5362.2MB
Internal Camera Raw version: 15.1 [ 1329 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2133MB / 32607MB (6%)
Camera Raw real memory: 2484MB / 65215MB (3%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2070 SUPER (31.0.15.2737)
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

 

 

 

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Hi,can you please clarify? Is there supposed to be a horizontal scroll bar?

 

Lightroom Classic version: 12.1 [ 202212072312-d7ab524b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22621

 

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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The reset of the preferences is only a try, but often the reset helps that Lightroom is working again.

It's possible that there are a value in the preferences is set to a faulty value.

Before your reset the preferences it's recommended to save the existing preferences.

So you can restore the preferences if it's necessary.

  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Hold the Alt Key, and click and drag from the left panel edge to make it wider. It's not optimal for screen real estate, but you should be able to read them better. 


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Thanks, Alt key unfortunatelly not working to wider the panel..

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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I've tested it on Mac, and it's defintely working here..

 

Video example attached


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

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LEGEND ,
Jan 24, 2023 Jan 24, 2023

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@SeanMcCormack 

I think the Alt trick only works on a Mac.  At least thats he way is was several years ago.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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yes probably.. I am on Windows

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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LATEST

Cheers Bob, it did used to once upon a time. 


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

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LEGEND ,
Jan 24, 2023 Jan 24, 2023

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Instead of using the LrC folder browser, click the From at the top and select "Other Source" and it will bring up File Explorer on Windows or Finder on Mac.

 

Screen Shot 2023-01-24 at 9.07.42 AM.jpg

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Thanks! Not ideal but it works. Hope Adobe will fix it soon. Resizable UI is the basis..

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