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Participant
April 30, 2020
Question

Lightroom isn't responding

  • April 30, 2020
  • 12 replies
  • 630 views

When launching Lightroom I immediately go to import photos.After clicking the folder I want to view it will load that folder then freeze up and say Lightroom isn't responding. A box appears saying close the program or wait. I'm at a loss on how to fix this. Advice please! 

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12 replies

GoldingD
Legend
May 3, 2020

Hmm, looking back in replys, two copies of Lightroom? Both Classic? Or one the Lightroom as in not classic, it would have an icon with rounded corners, saves photos to cloud, uses album on cloud.

 

GoldingD
Legend
May 3, 2020

I hope, you have a copy of Adobe Creative Cloud Desktop App, installed and running.  Fairly sure it is unlikely to have a Adobe CC (subscription) product and nit have that little app.

 

Is it not showing updates?

 

And, to clear something up, what Adobe CC plan do you subscribe to? The Photography Plan?

 

GoldingD
Legend
May 3, 2020

Always, for me, a bit of a gray matter memory fart, to remember if a copy of LR CC is subscription or Stand Alone a.k.a. Perpetual.

 

I think,  Lightroom CC 2015.7 is the subscription around the same time of Lightroom v6.7

 

So, is this the subscription or the perpetual

 

If subscription, why so very old, Current product is Lightroom Classic v9.2

 

If perpetual, why v6.7. Why not 6.14?

 

/EDIT/FOLLOWUP/

 

License: Creative Cloud

 

So, yes, Subscription.

Participant
May 3, 2020

I downloaded the new Light Room classic last night. Should I go ahead and delete old LR or will that damage anything?

 

GoldingD
Legend
May 3, 2020

Your call, should not hurt, but keeep theem straight.

 

Sometimes kept if old version is pre v7.2 as to share user created presets with friends having pre 7.2 

 

 

 

 

GoldingD
Legend
May 3, 2020

ahh, but

 

 

Lightroom version: CC 2015.7 [ 1090788 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64

 

So, very very old Lightroom, still look at your GPU.

 

 

GoldingD
Legend
May 3, 2020

 

Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:

 

something very wrong about the above. See:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Should be DirectX 12, not OpenGL (and evan that failed)

 What GPU do you have?

 

Is this a Desktop or a Laptop?

 

 

Participant
May 3, 2020

I have a Dell Laptop. 

I am very concerned

Should I empty out the photos all in my catalog? I have self-taught myself LR and photoshop. I know I don't back up anything but should I be doing something with any of the storage in it?

 

GoldingD
Legend
May 3, 2020

No

 

dj_paige
Legend
May 3, 2020

After clicking the folder I want to view it will load that folder then freeze up and say Lightroom isn't responding.

 

How many photos in this folder in your operating system? Thousands? 

GoldingD
Legend
May 1, 2020

5 Destination

 

What is the destination for the import? Does enough space exist for the photographs? Do you have user or App rights issues to the drive. Is the drive failing.

 

Note: photos do not have to be on the same hard drive as the catalog.

 

In the import screen, right side, is Destination correct?

 

 

 

GoldingD
Legend
May 1, 2020

4. Method Import

 

Copy, Copy as DNG, ADD, or Move?

 

if from SD, clearly not ADD

 

Participant
May 3, 2020

I always upload photos from my camera straight to my computer and then I import in Lightroom.Everything had been working fine until yesterday. I did stay on chat with a customer service rep for 3 hours. He had me download new lightroom classic version. Now I have 2 versions of LR on my computer and its even slower! Neither of them are working correctly. Still getting same message.

GoldingD
Legend
May 1, 2020

3. Where you are importing from

 

In your Import process, where are the source files? A memory card (SD, CF, etc), A camera via USB, A camera via WiFi, A hard drive.

 

GoldingD
Legend
May 1, 2020

2. Hard drive space available

 

On the hard drive you keep your catalog on, how much free space in % (%, not MB, GB, TB, etc) exists. Needs to be at least 25%