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Lightroom: Map module keeps flashing "map offline"

Forum|Forum|8 years ago
July 1, 2017
6 replies
14575 views

I have started seeing new behavior in the maps module in LR. Every time I zoom or navigate the map or try to link a photo to a location, I get a world map in grey and a message at the bottom 'Map is offline'. Then the map reverts to the regular map.

What has happened and how do I correct. Could you help me please. This is incredibly annoying

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Windows 7

Version: 6.1

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3,4 GHz

Built-in memory: 8147,5 MB

Real memory available to Lightroom: 8147,5 MB

Real memory used by Lightroom: 517,8 MB (6,3%)

Virtual memory used by Lightroom: 610,5 MB

GDI objects count: 346

USER objects count: 1099

Process handles count: 1260

Memory cache size: 17,3MB / 1780,8MB (1,0%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 2MB / 4073MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

GeForce GTX 560 Ti/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 382.53

Renderer: GeForce GTX 560 Ti/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

This topic has been closed for replies.

Correct answer Akash Sharma

Lightroom CC2015.12/6.12 has been released and should address this issue. Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

See Lightroom CC 2015.12 now available

Thanks,

Akash

G

gordons82647046

Participant

This problem is happening again. I updated to Catalina OS just before I started seeing this problem.

S

SariH

Participant

Geosetter ( GeoSetter ) is also a good alternative to insert GPS data in .xmp files. You can either use gpx-file or select a location on a map and transfer it into pictures. I've been using it for years.

A

Albert Andreu

Participant

Same problem: using Lightroom 6.12 on Windows 10. Map module appears in blank. I have tried all solutions given in this thread and others but none has taken effect.

Really needed!!

F. McLion

Community Expert

Works as supposed on my end on Windows 10.

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L

loki__racer

Known Participant

Well hey, everyone can go home now. It works fine for F.McLion and that's all that matters.

Erik Bloodaxe

Legend

Fixed by today's update!

R

repete7

Participating Frequently

And it's broken again. Lightroom CC 2015.12. It worked for a couple of days, but is unusable again.

Erik Bloodaxe

Legend

Just checked my Lightroom CC 2015.12 and map module continues to work just fine. Can't account for your issue at all.

Akash SharmaCorrect answer

Legend

Lightroom CC2015.12/6.12 has been released and should address this issue. Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

See Lightroom CC 2015.12 now available

Thanks,

Akash

Ricky336

Community Expert

Not for users of lightroom 5.7 - why are we left in the cold WHEN 5.7 map module was working fine!!!!!!!! until recently. Please advise AND do not say upgrade to the lastest version because 5.7 was working fine until now!!!

F. McLion

Community Expert

I think this a very bad policy of Adobe !!!

I don't need version 6.x. I'm happy with 5.7.1 but not with the the error in the map module to create GPS-Data!

I expect a solution for LR 5.7.1 because it worked fine with macOS Sierra until weeks ago.

And as this problem was fixed for 6.x why not for 5.7.1 ??

And also important: will Adobe give out a LR 7 non CC Version ?

If not, I'll go away from Lightroom on a Mac.

First, you should blame Google, not Adobe. It was Google that changed something, not Adobe. Nothing has been changed on LR5 for about 2.5 years.

LR5 has been replaced by LR6 more than 2 and a half year ago. The upgrade cost is only about 70$ - compared to the rest of your photo gear - I'm sure you'll have a hard time find a part as low as this, and LR is probably one of the more important steps in your workflow. Every decent memory card has a higher price tag.

Personally, I don't understand all the ranting about this. Blaming the wrong company ... buying gear for hundreds or thousands of dollars and skimp on the low cost for the photo software that IMHO is also a very important - if not more important - part of the workflow.

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F. McLion

Community Expert

Known issue - Adobe is working on a fix.

Lightroom: Map module keeps flashing "map offline" when it's not | Photoshop Family Customer Community

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