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aweissil
aweissil
Participating Frequently
April 29, 2017
Answered

Lightroom Mobile Mac - Desktop Sign In Not Working

  • April 29, 2017
  • 3 replies
  • 7820 views

I use Lightroom CC 2015 for Mac and Lightroom Mobile for my iPhone and iPad. It worked great for more than a year. However, in the last week or two, I have not been able to log into Lightroom mobile on my Mac. The sign in feature/window won’t even appear.

On my Mac, I have confirmed that I have all the latest cloud updates. I even uninstalled and reinstalled Lightroom. All to no avail.

Any ideas for how I can re-establish the connection for Lightroom mobile on my Mac?

Thank you.

This topic has been closed for replies.
Correct answer arjunhaarith

Totally agreed!


Hi Sachin,

I assume you are using the version 6.0. However, for sync to work, you must be atleast on version 6.5 (2015.5). The latest version available now is CC 2015.10.1

I will forward this to the tech support team, who will help you in this regard.

Thanks,

Arjun

3 replies

suiciderabbit
suiciderabbit
Participant
October 15, 2017

Hello,

I have the same problem.

Tried all I could find so far. As well everything suggested in this thread, including renaming caps folder.

Lightroom was just reinstalled, but the problem is still there. No pop-up window for logging into LR mobile appears.

Why can't things just work?

Greets Frank

btw: I'm running LR-Version:

Chris Saul
Chris Saul
Known Participant
October 16, 2017

I too cannot log in to Lightroom Mobile.  When I click on "Get started with Lightroom Mobile", I get a dialog box. I enter my email address and then I get pulsing dots next to the email address but nothing happens. I can't enter a password. Creative Cloud app is signed in.

LR version:

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.13 [0]

Application architecture: x64

Logical processor count: 8

Processor speed: 3.4 GHz

Built-in memory: 24,576.0 MB

Real memory available to Lightroom: 24,576.0 MB

Real memory used by Lightroom: 679.1 MB (2.7%)

Virtual memory used by Lightroom: 3,737.9 MB

Memory cache size: 42.8MB / 5,888.0MB (0.7%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 13MB / 12287MB (0%)

Displays: 1) 2560x1440

zeitrapha
zeitrapha
Inspiring
October 16, 2017

This is not the latest version. Don't rely on the auto update mechanism through the Creative Cloud Control Center, but manually update from the Installer: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.htm

S
sachin_b
Participating Frequently
July 3, 2017

I just bought the Photography Plan and Lightroom on Mac is giving the same issue as everyone else. I have the absolute latest version as downloaded from the creative cloud app, but when I click on the Get started with Lightroom Mobile > Signin button, nothing happens. I don't see any login dialogs or anything. I've tried using the CC Cleaner tool to clean up and reinstall but to no avail.

Here's my diagnostic log from Lightroom if it helps.

Lightroom Sync Diagnostic Log

Generated: 2017-07-03T20:15:10+0530

App has been running for 236 seconds (3 minutes, 56 seconds).

This information will be used by Adobe engineers to help diagnose the problem you are reporting.

Table of Contents

  1. Platform Description
  2. HTTP Client : ( unknown )
  3. HTTP Client : LmModelsThread.lua
  4. HTTP Client Imp: WFHttpClientImp.lua
  5. Messaging Processors
  6. Activity Center UI
  7. Lightroom mobile Login

Platform Description

  • getAppDeviceClass: mac
  • getAppIdentifier: Lightroom
  • getAppName: Adobe Lightroom
  • getAppVersion: 6.0
  • getBranchName: master
  • getBuildTarget: Release
  • getDeviceManufacturer: Apple
  • getDeviceModel: Mac
  • getOS: MacOSX
  • getOSVersion: 10.12.
  • isAndroid: false
  • isCocoa: true
  • isConstrainedMemoryDevice: false
  • isDebug: false
  • isDesktop: true
  • isHighDPIDevice: false
  • isMac: true
  • isPhone: false
  • isProduction: false
  • isProfile: false
  • isRelease: true
  • isTablet: false
  • isTornado: false
  • isiOS: false
  • isiPad: false
  • isiPhone: false

HTTP Client : ( unknown )

  • connections:
    • 1: uploadsRequested
    • 2: uploadsDispatched
    • 3: downloadsRequested
    • 4: downloadsDispatched
  • timings:
    • 1: GET
    • 2: PUT
  • totalHttpTime: 0

HTTP Client : LmModelsThread.lua

  • connections:
    • 1: uploadsRequested0.002.00
    • 2: uploadsDispatched0.002.00
    • 3: downloadsRequested0.002.00
    • 4: downloadsDispatched0.002.00
  • timings:
    • 1: GET0.000.345
    • 2: PUT0.000.968
  • totalHttpTime: 2.657635380001

HTTP Client Imp: WFHttpClientImp.lua

  • counts:
    • 1: GET0.002.00
    • 2: PUT0.002.00
  • timings:
    • 1: GET0.000.344
    • 2: PUT0.000.953

Messaging Processors

  • LmModelsThread.lua: GC size = 2441K (after GC = 2201K), peak size = 2441K
  • WFHttpClientImp.lua: GC size = 1368K (after GC = 1320K), peak size = 1368K
  • WFDiagnosticLogImp.lua: GC size = 1289K (after GC = 1272K), peak size = 1289K
  • AgKSSystemNotificationsImp.lua: GC size = 1230K (after GC = 1195K), peak size = 1230K
  • KSKeychainServiceImp.lua: GC size = 1194K (after GC = 1193K), peak size = 1194K

Activity Center UI

  • loginDialog:
    • navigateSteps: (empty table)
  • ozTokens:
    • deviceTokenForCatalogCalls: (empty table)
    • storeTokenCalls: (empty table)
  • serverStatus: (empty table)
  • userInfo:
    • daysRemainingInTrial: false
    • hasValidConnectionToOz: false
    • hideSyncPrompt: false
    • isLoggedIn: false
    • isSyncingUserInfo: false
    • shouldSyncUserInfo: true
    • syncCollectionsByDefault: false

Lightroom mobile Login

PulakBisht
PulakBisht
Participating Frequently
July 3, 2017

Same here Sachin.

Adobe has perfect payment gateways and policies for themselves, but just

try contacting them with a problem and they'll keep sending you from one

digital pillar to another post.

Just coz we have basic plan there's no customer support. And these Apple

type geniuses have nothing to help us with.

I guess you should put out this query in every possible forum and maybe

someone will give a solution.

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    July 3, 2017

    Your creative cloud manager is not up to date. The current version is 4.1.1.202. If you have the same problem after updating uninstall and reinstall CCM.

    Sent from my iPhone

    Sean McCormack
    Community Expert
    Sean McCormackCommunity Expert
    Community Expert
    April 29, 2017

    Is the Creative Cloud app working for you? I've had a sign in issue in the past when it stopped working for me.

    Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
    aweissil
    aweissilAuthor
    Participating Frequently
    April 30, 2017

    The Creative Cloud desktop app has been working for me. However, I just attempted to sign out and then sign back into the app to see it that resolved anything on the Lightroom end. In that process, I discovered that the desktop app will not allow me to even sign out. I am attempting to repair the desktop app. Hopefully that will do the trick.

    aweissil
    aweissilAuthor
    Participating Frequently
    May 6, 2017

    Can you upload a screenshot of the left column especially.  If go to preferences Does it say you are logged in to lightroom mobile? Can you screenshot that too?


    I have uploaded screenshots of the Creative Cloud (v 4.0.1.188) preferences menu showing that I'm logged in. I also included screenshots with the LR Help menu showing I'm logged in there as well. The last screenshot is the LR Preferences menu showing that I'm not logged in. The last one is where the problem lies. I am unable to get the login there to work.

    One other nugget of information... the LR version:  CC 2015 [1014445]. The Creative Cloud desktop app says the version is the latest even though the Adobe site says the latest is 2015.10.

    Hopefully, this will help trigger some suggestions and/or possible solutions for resolving the issue.

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