Lightroom Mobile Sync is a Mess and Adobe is not Updating People on the Situation!

[tmptmptmp]

I've become dependent on the sync feature as a professional photographer who pays for this service. It's irresponsible for a company to mess that connection up and not notify customers and update them on what's happening. I'm frustrated with the complete lack of admission and communication. Get on this!

[tmptmptmp]

I un-installed and re-downloaded and installed. Problem fixed. I made the original post after chatting with someone at Adobe who admitted to a problem.

[jessical92955900]

I have Lightroom cc and I have never had to uninstall and reinstall before...I am stressing about losing my collections and such. Will they all reappear once I reinstall and log in? Not having my desktop sync with mobile is killing me!!!

[tmptmptmp]

Jessica, I uninstalled, reinstalled yesterday and had no issues while also fixing the sync issue. Be sure to backup your catalog if you're worried.

[DdeGannes]

Hint, "just to be sure you are aware Lightroom can only sync from one Catalog at a time. So make sure you do not start working with another catalog file and sync collections from there. Also Lightroom does not sync Smart Collections.

[F. McLion]

Please update to the latest version, which is 2015.12, then sign off and back in.

Lightroom CC message 'Upgrade required for Lightroom mobile sync'