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T
tmptmptmp
Inspiring
October 7, 2017
Question

Lightroom Mobile Sync is a Mess and Adobe is not Updating People on the Situation!

  • October 7, 2017
  • 2 replies
  • 806 views

I've become dependent on the sync feature as a professional photographer who pays for this service. It's irresponsible for a company to mess that connection up and not notify customers and update them on what's happening. I'm frustrated with the complete lack of admission and communication. Get on this!

    This topic has been closed for replies.

    2 replies

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    October 10, 2017

    Please update to the latest version, which is 2015.12, then sign off and back in.

    Lightroom CC message 'Upgrade required for Lightroom mobile sync'

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    T
    tmptmptmpAuthor
    Inspiring
    October 9, 2017

    I un-installed and re-downloaded and installed. Problem fixed. I made the original post after chatting with someone at Adobe who admitted to a problem.

    J
    jessical92955900
    Participant
    October 10, 2017

    I have Lightroom cc and I have never had to uninstall and reinstall before...I am stressing about losing my collections and such. Will they all reappear once I reinstall and log in? Not having my desktop sync with mobile is killing me!!!

    T
    tmptmptmpAuthor
    Inspiring
    October 10, 2017

    Jessica, I uninstalled, reinstalled yesterday and had no issues while also fixing the sync issue. Be sure to backup your catalog if you're worried.

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