Lightroom mp4 vids

[markusC]

Hi

recentky updated to lr 14 classic

videos that used to play yesterday no longer have the play controls

known issue ?

thanks

[markusC]

When I over over the video in library it does show preview, just no player controls 

[GoldingD]

So the capability in the old video linked below are missing?

Lightroom CC - Working with DSLR Video | Adobe Lightroom

and a newer resource:

Work with video in Lightroom Classic

[markusC]

Hopefully they release an update that fixes that 

[GoldingD]

Ah, my reply was not the solution, just an inquiry to clarify what is missing.

You should probably undo that mark as correct. It solved nothing.

[markusC]

Ok undone the correct. 

yes these controls don't even show up, they worked fine an hour before dong the update 

[GoldingD]

Looks like a stack, if you expand the stack does an individual file behave?

[markusC]

That's just a pic of the internet as I don't have those controls on mine to get a screenshot. The ones I've tried playing aren't in a stack

[Bill Sprague]

When I over over the video in library it does show preview, just no player controls 

By @markusC

I've got a lot of video files in my catalog.  I'm on a Windows machine and everything works as it has before, except that it seems quicker.   Can you confirm what control is missing so I can look for it?

[markusC]

I'm on a win 10 machine but also tried a win 11 machine same issue. I've attached a pic of the controls missing 

[Bill Sprague]

I can't duplicate your issue.  Video support works well on my computer.   You might try opening a chat session with Adobe technitions.   You might also try reseting your preferences.  

[markusC]

I will try that thanks 

[markusC]

I tried the preference reset and still same issue, will contact tech support 

[stephenb57142951]

I have the same problem. In v14.0.1 the play controls for videos don't show up in loupe view.

Additionally, it's impossible to import new videos. The thumbnails never show up in the import dialog and then the import doesn't work: The progress bar doesn't move and when I finally give up and cancel it I get a message saying something like "No photos or videos were found to import." (I can't check exactly what the message was because I've rolled back to v13.5.1.)

[markusC]

I tried importing video and the same problem 

how did you do rollback?

thanks

[stephenb57142951]

There's an option in the Creative Cloud app for "other versions" that lets you choose an older one. Unfortunately v13 can't open the catalog that's been converted for v14, so you have to use the last v13 backup (I think it makes one when it converts to v14).

Obviously that way you lose anything you've done since upgrading. You can save metadata to file for anything you've changed in v14 before rolling back, and then reimporting those images seems to keep the new metadata including edits.

[markusC]

Thanks I might just try that this weekend. Yes I believe it backed the 13 catalog 

[markusC]

Still not resolved. Same problem on windows 10 or 11

i tried reaching out to support but it's pretty much useless the automated responses