Lightroom: "An error occurred when attempting to change modules."

[kcphoto26]

I'm a first time Lightroom(via the Cloud) user (used Capture One before this) and just downloaded it today. The first thing I saw was this error message

"An error occurred when attempting to change modules."

I've updated it to 4.3 and I've tried all the other recommendations I found here:

http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html

I don't know what Nik products are but I don't believe I have any.

I'm on a Mac running 10.6.8

Removed this preference file I found here:

http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-4.html

So frustrating! Please, can anyone help me???

[Victoria Bampton LR Queen]

Well done Dan!  Enjoy exploring Lightroom.  If you're just getting started, you might like the free quick start ebook on my website http://www.lightroomqueen.com/quickstart/

[danwildmind]

I'll keep that in mind. Thanks.

[danwildmind]

Victoria, every time i open creative cloud app it gives me either

this sign or this sign . it only

happens in the "apps" . I don't know if you know the answer, but you

answered my other question about Lightroom, so i thought i'd ask. I tried

all the solutions to this problem that i found, except using cleaner tool.

nothing seems to work

[Victoria Bampton LR Queen]

If you've followed the instructions to download again, as it asked in the error message, and that didn't work, then the Cleaner tool would be my next port of call.

[danwildmind]

i'm stuck on the 10th step. i copied /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log. , pasted it into TextEdit, selected it and then pressed the right click button, clicked open, then this came out . first time i clicked "Run Service", nothing happened, second time i clicked cancel, nothing happened

[Victoria Bampton LR Queen]

It would be easier to use the Console app to view the log file.

[RipcurlNg]

This is very annoying. I keep getting email updates with no way to unsubscribe b

Sent from my iPhone

[John T Smith]

Unwanted Email notices

Click your avatar picture near the upper right corner (slightly to the left of the pencil) and select PREFERENCES then set all Email Preferences to OFF and click Save at the bottom left

AND

Another new feature is that Jive7 is oriented toward social networking... so every time you start or reply to a message you are automatically added to a FOLLOW list... meaning you receive a notification of every subsequent message in that thread

.

Click the FOLLOW link at the upper right and select STOP FOLLOWING... and don't click the link again to check your status, as you will then be added to the CONNECTIONS STREAM and you will have to uncheck that option as well

.

And, after you post in a message thread and select Stop Following, you need to do it all over again the next time you add a reply to the same message thread, since EVERY POST adds you to the automatic Follow list

[danwildmind]

okay, one more question. How to delete an adobe and creative cloud account (if that is not the same thing) ?

[Victoria Bampton LR Queen]

It is the same thing.  I think you'd need to talk to Adobe on that one.  http://adobe.ly/yxj0t6

[danwildmind]

why? can't i just delete it somewhere in the settings ?

[Victoria Bampton LR Queen]

To completely delete an Adobe ID, I don't think there's a way you can do it yourself.  Perhaps we're talking at cross-purposes, and you only want to delete a record of it on your computer?

[danwildmind]

no, i wanted to completely delete it. i tweeted the support team.

[spybart]

I followed these instructions and it did not work for me. I still get the error message.

[Barryvj171]

‌the only I was able to get around that issue was to start a new user name. It's a real pain, but not too bad if you're starting a brand new computer... I did everything else, to no avail....

[Victoria Bampton LR Queen]

spybart wrote:

I followed these instructions and it did not work for me. I still get the error message.

Which of the many instructions have you followed?  And which operating system and Lightroom version is installed?

[spybart]

I have latest OS X and latest Lightroom. I haven't launched Lightroom in probably a month, it didn't have this problem before. I followed the instructions regarding setting folder permissions.

I don't want to delete and create user account. I will probably wait to see if this issue gets fixed in a future update.

[gregb16663794]

was the "An error occurred when attempting to change modules." when installing lightroom resolved?

[danwildmind]

what do i do?

[Automac500]

Hi Victoria, I am a long time LR user. Now using LR 6.3 (all modules) without problems until now. Having tonight finished editing a new batch of photos (library then develop) I wanted to proceed to 'Slideshow' but now get the "An error occurred when attempting to change modules" message. Nevertheless I can get into the Slideshow module but when I click on to the "Run" button the slideshow does not advance. I followed your suggestions in 44 above but no joy :-(. All my work is backed up but it would be a pain to have to consider reloading LR... Any thoughts please? (I am already a happy member of your LR Queen circle).

[Victoria Bampton LR Queen]

Automac500 wrote:

Hi Victoria, I am a long time LR user. Now using LR 6.3 (all modules)

Update to 6.4.  There was a bug in Slideshow in 6.3 that only affected some people, which could cause that error.

[Automac500]

Thanks Victoria - yes that update to 6.4 sorted the problem! Many thanks.

[danwildmind]

[Victoria Bampton LR Queen]

Oh, two more questions.  What's your operating system?  And if LR worked before, were you perhaps using the slideshow module? There's a new bug in the latest update that's only affecting a small number of people, which you might be hitting.

[neech2000]

Webweaver - finally a solution. THANK YOU!