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Lightroom: "An error occurred when attempting to change modules."

New Here ,
Dec 29, 2012 Dec 29, 2012

I'm a first time Lightroom(via the Cloud) user (used Capture One before this) and just downloaded it today. The first thing I saw was this error message

"An error occurred when attempting to change modules."

I've updated it to 4.3 and I've tried all the other recommendations I found here:

http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html

I don't know what Nik products are but I don't believe I have any.

I'm on a Mac running 10.6.8

Removed this preference file I found here:

http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-4.html

So frustrating! Please, can anyone help me???

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correct answers 1 Correct answer

Community Expert , Dec 31, 2012 Dec 31, 2012

There was an old installer bug which may be related.  If it works in the clean account, copying the files back may work.

Back up your copies of the following files/folders from your user account, and then copy back the versions from the clean account.

Macintosh HD / Users / [your username] / Library / Application Support / Adobe / Lightroom /

Macintosh HD / Users / [your username] / Library / Preferences / com.adobe.Lightroom4.plist

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Community Expert ,
Feb 21, 2016 Feb 21, 2016

Can you show me a screenshot with the checkbox checked and unchecked please?  I can't reproduce the problem so there may be something in your description that I'm missing.  (And I would take support's information with a pinch of salt as they're often wrong)

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
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New Here ,
Oct 27, 2021 Oct 27, 2021
LATEST

Hej,

I jusdt signed in for try 7days for free and I cant opÃ¥en ...ing Lightroom Classic program 

"An error occurred when attempting to change modules"

My Imac is 2020 model what is the problem, where is support? 

Im not an IT specialist I dont understand what folders are you talkig about here.

If it works this way Im not going to pay for this.

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