The Issue:My photos refused to sync across devices, for some reason pushing a new sync then freezing at 140 images.Three agents, three screenshares, and no solution. They actually hung up when they realized they couldnt easily fix it.Tech Team Mirage:Agent #4 promised to escalate to the tech team.Weeks passed—no updates, no magic.Epilogue: Silence:This is my job. I need Lightroom to function. Im editing on my tablet to circumvent this all right now.

M

michaelm84780144

Participating Frequently

Question

Lightroom Sync and no solutions frozen my entire job

Forum|Forum|1 year ago
June 3, 2024
2 replies
291 views

The Issue:
- My photos refused to sync across devices, for some reason pushing a new sync then freezing at 140 images.
- Three agents, three screenshares, and no solution. They actually hung up when they realized they couldnt easily fix it.
Tech Team Mirage:
- Agent #4 promised to escalate to the tech team.
- Weeks passed—no updates, no magic.
Epilogue: Silence:
- This is my job. I need Lightroom to function. Im editing on my tablet to circumvent this all right now.

Windows

This topic has been closed for replies.

M

michaelm84780144Author

Participating Frequently

Hi! My sversion is 13.3, my OS is Windows 11, and the photos, i have no idea - you cant even tell what photos are stuck in sync with this new version. It all happened during the update. Support guys noticed the web sync folder was suddenly pulling old photos of mine again, so i resorted my entire catalogue to make sure those photos were no longer syncing as i dont need them on the cloud really, and then for whatever reason, it hasnt cleared the last 140 to sync.

Victoria Bampton LR Queen

Community Expert

Believe me, I'm as frustrated as you are over customer support's handling of these sync issues, and that they're required at all. I don't suppose you have a Twitter account, do you? @AdobeCare on Twitter seems to be the most helpful customer support channel I've come across (once you get past the bot). They may be able to bump up the escalation for you.

Victoria - The Lightroom Queen

Victoria Bampton LR Queen

Community Expert

That sounds incredibly frustrating. Let's start with the basics... if you go to Help menu > System Info, what's the Classic version number? And what's your operating system? Where did the photos originate? How long ago did this start? What did the support guys try?

Victoria - The Lightroom Queen

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded