Inspiring

Question

Lightroom Sync Loop + thousands of errors with 7.5

Forum|Forum|7 years ago
October 5, 2018
4 replies
3740 views

Sync has generally worked well for me in the past but now it has gone completely mad.

Every time I open Lightroom it says "syncing 15,000 photo" and basically it tries to sync everything again. Then when it gets nearly complete, the number starts climbing again and so does the "sync errors" number until you end up with thousands of sync errors.

While it does this, Lightroom basically becomes unresponsive and often crashes and requires a Force Quit, at which point it then starts all over again.

I'm running LR 7.5

While the Sync is running, the sync panel in the preferences menu shows nothing at all. There are thousands of images now in the "sync error" collection, but nothing shows up in the sync activities section so I have no idea what error message it thinks it is getting.

This topic has been closed for replies.

munishg120

Participating Frequently

i'm still having this issue after upgrading to Lightroom Classic CC 8.0, tried rebuilding sync data multiple times. It never finishes before the program freezes. I also tried, downgrading to 7.2 and it still persists. im at my wits end here.

Yukon DanAuthor

Inspiring

Darn. I haven’t tried it yet but I was hopeful

How do we get actual support from Adobe on this? Does anyone know? Jon?

Yukon DanAuthor

Inspiring

I, too have the same issue. I keep my LR Catalogue and files on a Thunderbolt 3 SSD. I only sync about 5000 images with adobe cloud. I recently purchased a new MacBook Pro. 2.9Ghz Intel Core i9 w/ 32GB 2400 MHz DDR4 and Intel Radeon Pro 560X 4096MG UHD Graphics card. From the minute I installed Adobe CC and LR Classic CC onto my new machine with Mohave, it starts syncing and locks up. I can leave it on occasionally and it will sync down to about 4 images, then gets stuck. When I quit or force quit LR CL, then restart it, the syncing starts again and runs up the fan on the machine. Nearly every time, it syncs up to about 2,000 or 3,000 then starts to overheat the machine. Also- while it's doing all of this syncing, the "sync" tab in settings indicates that nothing is currently being synced. I've uninstalled. Re-installed. Deleted everything. Reinstalled. Turned off "use graphics card" in settings.

Here's a twist: When I move my Thunderbolt 3 SSD back to my old machine, it's fine. No syncing problem. The old machine is a mid-2014 MacBook Pro running Mohave.

On your old machine, presumably that is a different catalog though, right? Because you can only choose one catalog to sync with the cloud?

john beardsworth

Community Expert

Did you guys do anything like upgrading the OS?

Yukon DanAuthor

Inspiring

No I didn't.

munishg120

Participating Frequently

I too am having the exact same issue.

john beardsworth

Community Expert

You can try holding down Alt/Option and using the Rebuild Sync Data button, but in the last couple of weeks a pattern seems to be emerging of a number of users getting this (I've responded to a number of similar questions like this). All seem to be on Mac, maybe after a recent OS update. So while you can try Rebuild Sync Data, I'd suggest waiting a few days.

Yukon DanAuthor

Inspiring

Yeah I should have pointed out that I have already tried that as well. Initially I thought it had worked, but for some reason what it had done was also pause sync. When you pause the sync, it makes it look like the problem has gone away. But as soon as I turned sync back on it went crazy again.

john beardsworth

Community Expert

So looking at the thread I mentioned earlier, would Delete Mobile Data be worth trying? Please notice the precautions we took before going that way.

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