Lightroom Sync stuck on Initializing Sync Data

Report · May 28, 2024

Since updating to the new 13.3 Version of lighroom classic and 7.3 of lightroom my sync status appears to be stuck, stating 'Initializing Sync Data'. It has been stuck like this for the past 24hr's, although I have not left Lightroom running all that time, but it has been running for the past 4hrs with nil change. I did update my Lightroom Catalogue and have around 10k files in the cloud (mostly smart previews).

Is it just a waiting game or is there likely an error preventing further progress.

Any help would be appreciated.

Report · May 30, 2024

Prior to a live the chat yesterday with an adobe expert, I was experincing a sync issue after the same updates (13.3 Version of lighroom classic and 7.3). Mine was stuck "Migrating Sync Data" Kevin from adobe spent a considerable amount of time to rectify. The last thing he did was create a new test catalogue Ircat. resulting in the same issue you are experincing. My LRC was open a running all night long and has still yet to Initialize. Hopwefully adobe will correct the issue! Maybe a mac os conflict?

HELP

Report · May 30, 2024

same thing here, nothing but trouble after the last update, it was migrating sync data for a long time, then got stuck with syncing 15 new images forever (had to go to web page, find "sync errors" album and delete the errors manually), now it is stuck at "initializing sync data"... I was kind of hoping the new release would fix sync issue but it just added more trouble. Are they testing their system at all before update?

Da, Moroshka!

Report · May 31, 2024

I'm having the same issue with the 13.3 version on a Mac computer. Sync was working properly before I updated to the latest version, and there seems to be no solution at this point. I hope someone at Adobe reads this and give us some a solution! I use the sync function frequently!

Report · Jun 01, 2024

Same problem here, honestly this is pretty disappointing

Report · Jun 01, 2024

Same problem here...stuck on initializing sync data

Report · Jun 11, 2024

Same thing here.. Really frustrating:(

Report · Jun 12, 2024

Hey @Sam Pelling 92, @danal15741990, @DaMoroshka!, @MontyPhotos, @leicaboss, @Murat31985462vso6 & @EveryBitBeautiful!

I'll need more info to help you figure this out. Before troubleshooting, please update Lightroom Classic to the latest version (v13.3.1) via the Creative Cloud desktop app.

Where do you keep your Lightroom catalog? On an internal or external drive? Do you have a recent catalog backup?

This might make me sound like a broken record - Initializing Sync can be kick-started when you restart Lightroom Classic maybe a couple of times.

If that isn't working for you, please share the system info of Lightroom from Help > System info > Copy and paste into a text document > Upload as an attachment here.

Thanks!

Sameer K

Report · Jun 12, 2024

I will get back to you on this, but it may be a few days before I really have time to deal with it.

Get Outlook for iOS<>

Report · Jun 13, 2024

Good Morning Sameer,

Regarding your questions and comments:

-Catalogue is on internal drive, all images on external drives.

-"Broken record” been there done that.

see attached INFO Report

Report · Jun 13, 2024

@EveryBitBeautiful. I understand. Take your time.
@danal15741990 - Thanks for sharing the details. The System info isn't included in the attachment. Please feel free to direct message me the info from my profile.

Thanks!
Sameer K

Report · Jun 22, 2024

What do you mean by system info? Talk to me like I don't know anything, because I really don't know anything.

Report · Jun 22, 2024

My catalog is on an external drive. The problem started when I updated to the latest version (v13.3.1), making it impossible to use lightroom. So, I went back to the previous version. Per your instructions, I updated again a few minutes ago and same problem. I tried opening and closing lightroom several times and still Initializing sync.

Report · Jun 13, 2024

Same problem here!

Sync has always been a nightmare with Lightroom. I rarely ever get it to work stable for more than a few weeks.

Report · Jun 17, 2024

Hey, @www.adelmann.photo. Welcome to the Lightroom Community. Thanks for sharing the system info.

Your catalog is likely stored in a sync-related folder. /Users/david/Nextcloud/Lightroom/Katalog 04-2024-2/

As a test, try to move the catalog to the internal storage based folder & check if that helps.

Thanks!
Sameer K

Report · Jun 24, 2024

Hello Sameer

thanks for looking into this case. the Catalog is in fact on a local folder (this folder is synced to Nextcloud but is is still a local folder). Never the less I copied the catalog to a folder that is not getting synced to Nextcloud but the problem still presists.

Regards,

David

Report · Jun 24, 2024

I found the reason my self!

during a recent LR upgrade LR had created a copy of the catalog and left the old catalog in the same folder als the new one. they have diffrent file names etc so you would not expect this to be an issue. But while moving the Catalog to a diffrent location I recognized this and deleted the old files and here we go. It works again!

Report · Jun 13, 2024

I've had the same issue. Stuck on Initializing Sync Data since 6/2. I did the 13.3.1 update tonight and when I relaunched it immediately started syncing. :).

Report · Jun 13, 2024

Unfortunately I'm on 13.3.1 already. Possibly I need to wait for the next update 😞

Report · Jun 23, 2024

After going back to the last version of lightroom classic and the last catalog version so I could actually use the program, I trird the update again along with the upgraded catalog and the same problem with initializing sync occured, but I noticed a second issue: the new catalog is missing my last approx 200 photos that have been edited and synced to my mobile device. This is clearly not working. You might want to check to see if you've lost any images.

Report · Jul 18, 2024

I had this same issue for weeks after updating to 13.3 and tried multiple long and unproductive screen sharing sessions with Adobe support to no avail. But I ultimately figured it out, and I hope this can help others with the same problem.

In my case, I noticed that Adobe Creative Cloud app was also showing Libraries Syncing forever but no green check mark (Done) appeared next to it. What ended up working was "resetting the Creative Cloud app".

Make sure the Creative Cloud app is in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

After a few seconds, Creative Cloud sync showed a green check mark (like in the image attached). And once I reopened Lightroom Classic it finally synced, and has worked perfectly ever since!

Report · Jul 23, 2024

Ok everyone, after much frustration with Adobe I decided to dedicate a lot of time to trying to sort this out. I know a lot of people depend on this program for their buisness so I hope this works for everyone having this issue. OPEN LIGHTROOM LAST

FIRST

you need to go to lightroom.adobe.com and delete all the photos that are in the cloud. make sure you delete them out of the delete foder two

SECOND

go into your files on your computer, and move your catalog files into your choice of device to keep a backup of it, then get rid of any data files asscosiated with that catalog.

THIRD

open the Creative Cloud app and hit Cmd+Opt+R (mac) / Ctrl+Alt+R (win)

FOURTH

Create a new catalog in lightroom and that should do it. if it get stuck on initializing, reset the Creative Cloud App again.

thank you to everyone for the peices of info that allowed me to sort this out.

Adobe... cant express my disapointment since moving this app to the cloud. Do better, we pay too much to not be able to conduct our buisnesses.

Report · Aug 16, 2024

I assume you imported your old catalog into the new, is that correct? I tried that, and I still have the issue.

Report · Sep 04, 2024

Any new fixes yet?

Report · Sep 04, 2024

Hi Caleb,

Yes my issue was resolved! I'm sorry but I don't have a definitive answer for you, It took a tech's patience of a saint in a chat about three hours going through the anals of my computer. The one thing I can say is he created multiple backups and threw away my library and deleted all cloud files and apps. It now works without fail.