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Bobby35379929yho4
Participating Frequently
November 3, 2024
Question

Lightroom will not import anything

  • November 3, 2024
  • 2 replies
  • 446 views

I posted another question about lightroom not restarting after closing it unless I end the task from Task manager, even though it has been closed already. And also, not being able to import anything.

I seem to have narrowed it down some in the fact that this only happens when I try to start an import, then cancel the import, then close lightroom. After doing that, then I have the issue of not being able to start lightroom again unless I delete the task from task manager. 

I had recently made a new install of lightroom after doing dome upgrades to the computer and this problem has been there ever since. I have re-installed lightroom multiple times and I have reinstalled windows 4 times and this still happens. All my files import into my laptop with no problem so I don't believe I have corrupted files. Even trying to import images I have had on my hard drive into a new catalog does not work. 

I really need some help, I have several thousand images to go through and I can't do anything with them . 

 

2 replies

GoldingD
GoldingD
Legend
November 3, 2024

First, make sure that you have multiple backups of your catalog. Also backup the various settings, presets, info, etc, that LrC backup does not backup. And backup your photos. Then contact Adobe.

 

 

 

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat.

 

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

 

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

 

You may want to ask for a phone call.

 

And please keep notes so that you can share them in your post for others to see.

 

For example, bring up:

https://helpx.adobe.com/contact.html

 

and click on the Chat button, typically found in bottom right corner

 

 

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
November 3, 2024

Try resetting the preferences. Method 3 is the simplest way to do it.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

B
Bobby35379929yho4Author
Participating Frequently
November 3, 2024

Thanks, tried it, did not work. 
Another odd thing, is some of my files that are on my hard disk do not show thumbnails in the import window. I went to a folder that does show thumbs in the import screen, imported it, it worked, but the "Importing Photos" message stayed at the top, I had to cancel it even though the photo imported, then the same issue, lightroom would not start unless I ended the task in task manager.

 

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