Participating Frequently

Question

Lightroom will not open after 11.3.1 update

Forum|Forum|3 years ago
May 15, 2022
5 replies
859 views

Updated LRC to 11.3.1 today, and now will not open or read catalogues, just stalls and freezes everytime. Tried rolling back to previous version and now it does the same.

Windows

This topic has been closed for replies.

KR Seals

Community Expert

So far, we don't know anything about your system. Please provide the following:

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Smit K

Participating Frequently

@RICKG-TerritoryImage

Could you please share the catalog (just the .lrcat file) with us? I have shared a OneDrive folder with you via email.

Also, could you share share your OS details?

Smit | Lightroom Team

KR Seals

Community Expert

@RICKG-TerritoryImage Are you saying you haven't tried a different catalog to cure the hang/freeze?

Check in the LrC catalog folder for a .lock file. If that is present, delete it and it ONLY. If it's present, it will keep LrC from running, but is not the cause of hang/crash.

From your initial description, I still recommend running the Adobe CC Cleaner program and reinstall everything from scratch. You may still have a .lock file to remove, so check for that.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

R

RICKG-TerritoryImageAuthor

Participating Frequently

OK will try that option and provide a reply. Not sure why but this time LrC won't even let me choose a different catalogue to read even after rollback, a preferences reset etc. Just stays held up

I've been a LrC user since 1st released and can normally troubleshoot my issues and self sort.

Regards,

Rick G

KR Seals

Community Expert

one way to start LrC with a different catalog is to double click on the .lrcat file you want LrC to start up with. Be sure any .lock file has been deleted.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

KR Seals

Community Expert

First of all, be sure your catalog(s) are doubly backed up even though this procedure should not affect them.

Try using the Adobe CC Cleaner to completely clean the Adobe apps off your computer then reinstall from scratch.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

R

RICKG-TerritoryImageAuthor

Participating Frequently

My concernnis before it applied the update is has bot backed up catalogue before the update and now it won't allow me doanything in lightroom. adjust stalls with the program not responding window.

I know where my catalogues are stored on my PC so hopefully I can just manually back up the last version from a week ago before trying the suggested solution

Regards,

Rick Gosper
P: 0404656270
E: rick@territoryimage.com.au

johnrellis

Legend

As a first step, try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

(You may need to use the manual method.)

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

R

RICKG-TerritoryImageAuthor

Participating Frequently

Thanks for the info, tried your suggested fix but without result.

Tried contacting adobe support to get assistance via the contact us on the adobe page but doesn't redirect or forward me through

johnrellis

Legend

To verify, rolling back to 11.2 or 11.1 fix the problem?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded