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I have been unable to open LR for two days, looking for help on what to try next before doing an online support remote session with Adobe.
Before MacOS Mojave Update LR (current version) when double clicking, splash screen would appear for a few moments, then the app crashed
Tried starting up from backup catalog, same result
After Mojave update Adobe Creative Cloud launcher gave me a dialog saying something was damaged and it would attempt a repair, the launcher then installed a fresh copy of itself. I restarted, same results from LR.
Using the Adobe Launcher, I uninstalled LR, restarted and installed a fresh copy. (I saved the prefs, perhaps that is the issue?) and LR still had the same crashing, though now the splash screen does not even appear, when I try to start LR, it bounces in the dock once or twice and crashes.
Photoshop CC runs fine.
Thanks very much to the community for ideas on next steps.
Henry
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Hi Henry,
Sorry that you cannot open Lightroom Classic CC after you've updated to MAC OS Mojave.
Could you please refer our compatibility FAQ page here: Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues
We have discovered certain compatibility issues while using Adobe products on the latest version of MAC OS.
Also, which exact version of Lightroom are you using? (Lightroom Classic CC or Lightroom CC)
As you've mentioned that the splash screen in Lightroom does not show up, please take a look at this article Lightroom doesn't launch or closes automatically after splash screen and let us know if that helps.
Thanks,
Akash
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Than ks very much, I will look the information over.
To be clear, the issue started BEFORE I updated to Mojave and continued after the update.
Version:
Adobe Lightroom CC [20180807-1548-54800d7]
Henry
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Discussion moved to Lightroom CC — The cloud-based photo service
Moved back to Lightroom Classic CC — The desktop-focused app
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Hh jeez, I gave you the wrong version #.
LR CC opens and works fine, Classic is having the issue. The version number is:
Adobe Lightroom Classic [1186149]
Very sorry for the wrong info and taking your time with it.
Henry
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I tried the techniques outlined here:
Lightroom doesn't launch or closes automatically after splash screen
After that I started getting an Adobe dialog at startup which reads:
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
I will now unintstall and reinstall
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I uninstalled and reinstalled, same issue. Now the splash screen is back for just a moment before crashing
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Thanks for the update. Please use Adobe Creative Cloud cleaner tool to remove Lightroom and then reinstall it. Here's an article that explains how to use Adobe CC cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems
Let us know how it goes.
~Akash
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I ran log checker and submitted logs
I uninstalled CC
I ran CC Cleaner Tool
I did not see the "log" file that was asked for?
I installed CC
I installed LR from CC
Same problem, please advice on next steps.
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I am having the same issue, just ran cleaner tool and deleted my entire CC, reinstalled Lightroom but it still just closes on the splash screen.
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Still no other ideas ...? This is the crash report I'm getting now:
Process: Adobe Lightroom Classic [730]
Path: /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: Adobe Lightroom Classic [1186149] (7.5)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom Classic [730]
User ID: 501
Date/Time: 2018-09-29 13:36:50.208 -0700
OS Version: Mac OS X 10.13.6 (17G65)
Report Version: 12
Anonymous UUID: 92035E2E-72B6-9590-609B-571FC4DA9E37
Time Awake Since Boot: 260 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
terminating with uncaught exception of type dng_exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6fbd7b66 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff6fda2080 pthread_kill + 333
2 libsystem_c.dylib 0x00007fff6fb331ae abort + 127
3 libc++abi.dylib 0x00007fff6da2df8f abort_message + 245
4 libc++abi.dylib 0x00007fff6da2e12b default_terminate_handler() + 265
5 libobjc.A.dylib 0x00007fff6ee6feab _objc_terminate() + 105
6 libc++abi.dylib 0x00007fff6da497c9 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff6da4947a __cxa_rethrow + 99
8 libobjc.A.dylib 0x00007fff6ee6e139 objc_exception_rethrow + 40
9 com.apple.CoreFoundation 0x00007fff47c441ee CFRunLoopRunSpecific + 638
10 com.apple.HIToolbox 0x00007fff46f2ed96 RunCurrentEventLoopInMode + 286
11 com.apple.HIToolbox 0x00007fff46f2eb06 ReceiveNextEventCommon + 613
12 com.apple.HIToolbox 0x00007fff46f2e884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
13 com.apple.AppKit 0x00007fff451dfa73 _DPSNextEvent + 2085
14 com.apple.AppKit 0x00007fff45975e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
15 com.apple.AppKit 0x00007fff451d4885 -[NSApplication run] + 764
16 com.apple.AppKit 0x00007fff451a3a72 NSApplicationMain + 804
17 com.adobe.LightroomClassicCC7 0x0000000101abaaa5 main + 1577
18 libdyld.dylib 0x00007fff6fa87015 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f20e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f20e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f20e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 6:: Worker Thread Dispatcher
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 com.adobe.ag.kernel 0x0000000101d5714f AgConditionLock_wait + 40
3 com.adobe.ag.kernel 0x0000000101d50ce8 AgTransitQueue_dequeueToLuaState + 112
4 com.adobe.ag.kernel 0x0000000101d51721 0x101d30000 + 136993
5 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
6 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
7 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
8 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
9 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
10 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
11 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
12 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
13 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
14 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
15 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
16 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
17 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
18 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
19 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
20 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 7:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff6d9dbcb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.adobe.ag.AgImageIO 0x000000010cbb0863 0x10c7ec000 + 3950691
4 com.adobe.ag.AgImageIO 0x000000010c8f93a7 0x10c7ec000 + 1102759
5 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
6 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
7 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 8:: AgFileWatching
0 libsystem_kernel.dylib 0x00007fff6fbd8bea kevent + 10
1 com.adobe.ag.substrate 0x0000000101e8163f 0x101e79000 + 34367
2 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
3 com.adobe.ag.kernel 0x0000000101d3a56b 0x101d30000 + 42347
4 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
5 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
6 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
7 com.adobe.ag.kernel 0x0000000101d341ca 0x101d30000 + 16842
8 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
9 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
10 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
11 com.adobe.ag.kernel 0x0000000101d3a61c lua_resume + 113
12 com.adobe.ag.kernel 0x0000000101d34e0c 0x101d30000 + 19980
13 com.adobe.ag.kernel 0x0000000101d34c8c 0x101d30000 + 19596
14 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
15 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
16 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
17 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
18 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
19 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
20 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
21 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
22 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
23 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
24 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
25 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
26 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
27 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
28 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
29 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 9:: Queue Processor - AgPhotoAvailability
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 com.adobe.ag.kernel 0x0000000101d5714f AgConditionLock_wait + 40
3 com.adobe.ag.kernel 0x0000000101d50ce8 AgTransitQueue_dequeueToLuaState + 112
4 com.adobe.ag.kernel 0x0000000101d51721 0x101d30000 + 136993
5 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
6 com.adobe.ag.kernel 0x0000000101d3a56b 0x101d30000 + 42347
7 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
8 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
9 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
10 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
11 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
12 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
13 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
14 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
15 com.adobe.ag.kernel 0x0000000101d341ca 0x101d30000 + 16842
16 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
17 com.adobe.ag.kernel 0x0000000101d3a56b 0x101d30000 + 42347
18 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
19 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
20 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
21 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
22 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
23 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
24 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
25 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
26 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
27 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
28 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
29 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
30 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 10:: AsyncDataServer
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 com.adobe.ag.kernel 0x0000000101d571ea AgConditionLock_wait + 195
3 com.adobe.ag.kernel 0x0000000101d50ce8 AgTransitQueue_dequeueToLuaState + 112
4 com.adobe.ag.kernel 0x0000000101d51721 0x101d30000 + 136993
5 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
6 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
7 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
8 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
9 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
10 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
11 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
12 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
13 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
14 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
15 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
16 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
17 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
18 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
19 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
20 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff6fbd828a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6fd9f009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6fd9ebe9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff6fbce20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6fbcd724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c45785 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c44ad7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c44153 CFRunLoopRunSpecific + 483
5 IMSLib.dylib 0x000000010647802b 0x106471000 + 28715
6 IMSLib.dylib 0x0000000106478b00 0x106471000 + 31488
7 IMSLib.dylib 0x0000000106494899 0x106471000 + 145561
8 IMSLib.dylib 0x0000000106493a79 0x106471000 + 141945
9 IMSLib.dylib 0x00000001064b9b29 0x106471000 + 297769
10 IMSLib.dylib 0x000000010649d1b6 0x106471000 + 180662
11 IMSLib.dylib 0x00000001064831f8 0x106471000 + 74232
12 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
13 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
14 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 13:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff6fbce20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6fbcd724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c45785 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c44ad7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c44153 CFRunLoopRunSpecific + 483
5 com.apple.CFNetwork 0x00007fff46d8ee84 -[__CoreSchedulingSetRunnable runForever] + 722
6 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
7 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 14:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff6fbce20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6fbcd724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c45785 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c44ad7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c44153 CFRunLoopRunSpecific + 483
5 com.apple.AppKit 0x00007fff4531cfc4 _NSEventThread + 184
6 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 15:: Worker Thread
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 com.adobe.ag.kernel 0x0000000101d5714f AgConditionLock_wait + 40
3 com.adobe.ag.kernel 0x0000000101d50ce8 AgTransitQueue_dequeueToLuaState + 112
4 com.adobe.ag.kernel 0x0000000101d51721 0x101d30000 + 136993
5 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
6 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
7 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
8 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
9 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
10 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
11 com.adobe.ag.kernel 0x0000000101d341ca 0x101d30000 + 16842
12 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
13 com.adobe.ag.kernel 0x0000000101d3a56b 0x101d30000 + 42347
14 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
15 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
16 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
17 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
18 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
19 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
20 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
21 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
22 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
23 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
24 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
25 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
26 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 16:: Worker Thread
0 libsystem_kernel.dylib 0x00007fff6fbd7a16 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6fda0589 _pthread_cond_wait + 732
2 com.adobe.ag.kernel 0x0000000101d5714f AgConditionLock_wait + 40
3 com.adobe.ag.kernel 0x0000000101d50ce8 AgTransitQueue_dequeueToLuaState + 112
4 com.adobe.ag.kernel 0x0000000101d51721 0x101d30000 + 136993
5 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
6 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
7 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
8 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
9 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
10 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
11 com.adobe.ag.kernel 0x0000000101d341ca 0x101d30000 + 16842
12 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
13 com.adobe.ag.kernel 0x0000000101d3a56b 0x101d30000 + 42347
14 com.adobe.ag.kernel 0x0000000101d323ad lua_call + 39
15 com.adobe.ag.substrate 0x0000000101e9fe98 AgLua_callWithAutoReleasePool + 85
16 com.adobe.ag.kernel 0x0000000101d3a114 0x101d30000 + 41236
17 com.adobe.ag.kernel 0x0000000101d49254 0x101d30000 + 102996
18 com.adobe.ag.kernel 0x0000000101d3a57c 0x101d30000 + 42364
19 com.adobe.ag.kernel 0x0000000101d39c58 0x101d30000 + 40024
20 com.adobe.ag.kernel 0x0000000101d3a7d8 0x101d30000 + 42968
21 com.adobe.ag.kernel 0x0000000101d32430 lua_pcall + 102
22 com.adobe.ag.substrate 0x0000000101e92220 0x101e79000 + 102944
23 com.apple.Foundation 0x00007fff49d4f1f8 __NSThread__start__ + 1197
24 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
25 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
26 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff6fbd7c32 __recvfrom + 10
1 VulcanMessage5.dylib 0x0000000119da8386 vcfoundation::net::Bsd::Recv(int, void*, int, int) + 16
2 VulcanMessage5.dylib 0x0000000119da75fd vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 21
3 VulcanMessage5.dylib 0x0000000119da69b8 vcfoundation::io::BufferedReader::InternalRead(char*, long) + 82
4 VulcanMessage5.dylib 0x0000000119da68ee vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 50
5 VulcanMessage5.dylib 0x0000000119da1498 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 46
6 VulcanMessage5.dylib 0x0000000119da1936 vcfoundation::io::Serializer::InternalDeserialize() + 30
7 VulcanMessage5.dylib 0x0000000119da18dd vcfoundation::io::Serializer::Deserialize() + 9
8 VulcanMessage5.dylib 0x0000000119da5762 vcfoundation::ncomm::Connection::ReadIn() + 22
9 VulcanMessage5.dylib 0x0000000119da5489 vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 37
10 VulcanMessage5.dylib 0x0000000119da510a vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 166
11 VulcanMessage5.dylib 0x0000000119da505d vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 29
12 VulcanMessage5.dylib 0x0000000119d97e66 adobe::vulcan::servicemgr::CSIRequest::Execute() + 50
13 VulcanMessage5.dylib 0x0000000119d9891f adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 1005
14 VulcanMessage5.dylib 0x0000000119da6288 vcfoundation::thread::AbstractThread::Run() + 50
15 VulcanMessage5.dylib 0x0000000119da7da9 vcfoundation::thread::Thread::ThreadProc(void*) + 9
16 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
17 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
18 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 18:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff6fbd7cf2 __select + 10
1 com.apple.CoreFoundation 0x00007fff47c7f88b __CFSocketManager + 635
2 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
3 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
4 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff6fbce20a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6fbcd724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c45785 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c44ad7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c44153 CFRunLoopRunSpecific + 483
5 com.adobe.headlights.LogSessionFramework 0x000000011a4bca03 NetworkStream_Mac::GetConfig(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) + 423
6 com.adobe.headlights.LogSessionFramework 0x000000011a4c1ac8 RealTimeProcessor::GetFilterConfigFile(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >&, int) + 1270
7 com.adobe.headlights.LogSessionFramework 0x000000011a4bfb1a RealTimeProcessor::WorkerThread(int, int) + 218
8 com.adobe.headlights.LogSessionFramework 0x000000011a544869 boost::(anonymous namespace)::thread_proxy(void*) + 185
9 libsystem_pthread.dylib 0x00007fff6fd9f661 _pthread_body + 340
10 libsystem_pthread.dylib 0x00007fff6fd9f50d _pthread_start + 377
11 libsystem_pthread.dylib 0x00007fff6fd9ebf9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fffa859a380 rcx: 0x00007ffeee146b38 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeee146b70 rsp: 0x00007ffeee146b38
r8: 0x00007ffeee146a00 r9: 0x00007ffeee146bd0 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000000000000030 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff6fbd7b66 rfl: 0x0000000000000206 cr2: 0x00007fffa8577168
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x101ab8000 - 0x101ad5fff +com.adobe.LightroomClassicCC7 (Adobe Lightroom Classic [1186149] - 7.5) <5CB67C84-4A01-3406-A588-CB37A2B9E649> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
0x101ae8000 - 0x101b7cff7 +ExtLib.dylib (1.0.1.13 - 1.0.1.13) <CAED7607-41A1-38A2-A17A-FD222FED32C4> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/ExtLib.dylib
0x101b9c000 - 0x101cf6feb +ZXPSignLib-minimal-dylib.dylib (0) <C7407AC6-367A-3281-81F8-B49A3484014C> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/ZXPSignLib-minimal-dylib.dylib
0x101d30000 - 0x101d67fff +com.adobe.ag.kernel (AgKernel Version 1.0 - 1.0) <E1D0CFF7-DFA3-3D84-AAD3-C5D4DBFE0F00> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel
0x101d7e000 - 0x101e2afff +com.adobe.ag.ui (views version 0.0.1d1 - 0) <E13530CD-698C-3DFE-BE1A-7F2B897530D6> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AgUI.framework/Versions/A/AgUI
0x101e79000 - 0x101ebcfff +com.adobe.ag.substrate (com.adobe.ag.substrate 7.5 - 1.0) <1FEB517D-B835-3399-9030-AF3BDC2C9AF9> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate
0x101eed000 - 0x101ffafff +com.adobe.amtlib (10.0.0.221 - 10.0.0.221) <2DB81FF7-87C4-3307-A45E-96FCF6FD8AB1> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x102015000 - 0x103e67fff +com.adobe.wichitafoundation (com.adobe.wichitafoundation 7.5 - 1.0) <3746A6EA-7F2D-3B0C-A231-472C580CC276> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation
0x105e77000 - 0x105e77fff +com.adobe.lightroom.AdobeCrashReporter (1.0) <C102F447-F8CA-3BAB-AE56-006E9FDE1128> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/PlugIns/Adobe Crash Reporter.bundle/Contents/MacOS/Adobe Crash Reporter
0x105e7c000 - 0x105e82fff +com.adobe.AdobeCrashReporter (7.6 - 7.6.0) <FA36FB74-CC30-3BFC-BC2C-4025E64F8C6A> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x106471000 - 0x1065c1ff7 +IMSLib.dylib (10.0.0.35 - 10.0.0.35) <0F67F73D-2BD4-3432-AB6F-47C632068CBB> /Library/Application Support/Adobe/*/IMSLib.dylib
0x106913000 - 0x106956ff7 +com.adobe.AAM.AdobeUpdaterNotificationFramework (UpdaterNotifications 10.0.0.1 - 10.0.0.1) <624E6E8F-ACC9-3802-83A3-51970E64F769> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifications
0x107a2f000 - 0x107a30ff3 +com.adobe.ag.xml (com.adobe.ag.xml 7.5 - 1.0) <F284C89B-DB0F-3651-8F6F-AA6A029E9526> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/XML.agtoolkit/Contents/MacOS/XML
0x107a35000 - 0x107a3dfff +com.adobe.lightroom.import (com.adobe.ag.import 7.5 - 1.0) <84F33BDA-D267-3AA5-96BD-60B5CC7943EF> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/PlugIns/Import.lrmodule/Contents/MacOS/Import
0x107a60000 - 0x107a9bfff +libtbb.dylib (0) <F275AA68-CB02-3242-93B3-B4D2AE7684E8> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/libtbb.dylib
0x107ade000 - 0x107b06fff +libtbbmalloc.dylib (0) <676054B1-7523-30BD-BE8C-2521A809E1B5> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/libtbbmalloc.dylib
0x10842c000 - 0x108437ffb +com.adobe.ag.video-toolkit (com.adobe.ag.video_toolkit 7.5 - 1) <502AF30F-F85C-3257-8B5A-481678AECA94> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit
0x108446000 - 0x108488ff7 +com.adobe.ag.bridgetalk (com.adobe.ag.bridgetalk 7.5 - 1.0) <63F4577F-ED33-3277-BA71-107C45182B1A> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/BridgeTalk.agtoolkit/Contents/MacOS/BridgeTalk
0x109209000 - 0x109212ff7 +com.adobe.boost_signals.framework (11.0.0 - 11.0.0.0) <0A99B4EA-596D-3DB3-85DF-2A7F9520F702> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x109220000 - 0x109221ffb +com.adobe.boost_system.framework (11.0.0 - 11.0.0.0) <B8F95930-B15A-3962-9D9C-D874EF17AF11> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x109227000 - 0x10922afff +com.adobe.boost_date_time.framework (11.0.0 - 11.0.0.0) <7D986AAE-62D4-35B4-A0EF-C99E910BB477> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x109234000 - 0x109240fff +com.adobe.boost_threads.framework (11.0.0 - 11.0.0.0) <FFDF5402-A0DB-31BB-9C6E-8E523D543465> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x109252000 - 0x10925fff7 +com.adobe.boost_filesystem.framework (11.0.0 - 11.0.0.0) <93BB6545-6A6D-3AD5-8D90-D3BA44508990> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
0x10926c000 - 0x109283fff +com.adobe.dvaunittesting.framework (11.0.0 - 11.0.0.0) <476055A4-5F8D-3156-BBA9-5D4153C1999C> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvaunittesting.framework/Versions/A/dvaunittesting
0x10c6f0000 - 0x10c713ff7 +com.adobe.dvamarshal.framework (11.0.0 - 11.0.0.0) <43F04122-C8B0-3E13-B526-823570F33B40> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x10c74e000 - 0x10c798acf dyld (551.4) <8A72DE9C-A136-3506-AA02-4BA2B82DCAF3> /usr/lib/dyld
0x10c7ec000 - 0x11050afd7 +com.adobe.ag.AgImageIO (com.adobe.ag.AgImageIO 7.5 - 1.0.0d1) <966FD38E-554F-35F9-941D-42631BD625A5> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/CameraRaw.lrtoolkit/CameraRaw
0x110c89000 - 0x110cc8ff7 +com.adobe.dvamediatypes.framework (11.0.0 - 11.0.0.0) <867EB75B-534D-3962-9B9C-E0B106E2E268> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x110cee000 - 0x110d49fff +com.adobe.dvatransport.framework (11.0.0 - 11.0.0.0) <9AE86CDF-87AD-3C78-ADB1-4381F0BE7488> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x111402000 - 0x111709ff7 +com.adobe.mediacoreif.framework (11.0.0 - 11.0.0.0) <85B5942E-059C-3649-AF1F-D142C0E73E87> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/mediacoreif.framework/mediacoreif
0x1118f5000 - 0x111c3bfff +com.adobe.dvacore.framework (11.0.0 - 11.0.0.0) <12EAF474-BFAF-31D9-891E-B561EC545D4D> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x111dcc000 - 0x111f8bfff +com.adobe.dynamiclink.framework (11.0.0 - 11.0.0.0) <80293DFD-F28A-381F-83AB-D2CC277658C5> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x1120f0000 - 0x11218ffcf +com.adobe.dvaaudiodevice.framework (11.0.0 - 11.0.0.0) <487E4FEC-9EFD-3D1A-8075-FCA30531943D> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvaaudiodevice.framework/Versions/A/dvaaudiodevice
0x112212000 - 0x1122c6fcf +com.adobe.dvaplayer.framework (11.0.0 - 11.0.0.0) <AF01D0A6-7276-3742-8F70-5C4E6F1B39CC> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/dvaplayer.framework/Versions/A/dvaplayer
0x112561000 - 0x1125a8fff +com.adobe.ag.cef-toolkit (com.adobe.ag.cef_toolkit 7.5 - 1.0) <5CF0ECD0-8F96-398E-9008-9D03F37132F5> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/cef_toolkit.agtoolkit/Contents/MacOS/cef_toolkit
0x1125c5000 - 0x116152f1f +libcef.dylib (31523.6.11) <7E427337-65A2-3B49-AD70-9C9BE02F4C01> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/Chromium Embedded Framework.framework/Versions/A/libcef.dylib
0x11655f000 - 0x1166d0ff7 +imshelper.dylib (1.0.0.22 - 1.0.0.22) <D1014FA3-607E-3AA8-8D56-04723CF5EFB1> /Library/Application Support/Adobe/*/imshelper.dylib
0x119d2a000 - 0x119d2dff7 +com.adobe.ag.headlights (com.adobe.ag.Headlights 7.5 - 1.0) <AB7DE81A-C933-3C1F-9231-0D896BD66A5B> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights
0x119d63000 - 0x119d71ffb +com.adobe.ag.AgNetClient (com.adobe.ag.AgNetClient 7.5 - 1.0.0d1) <7BD359B6-7FE1-3455-A86D-36209ACD04BD> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AgNetClient.agtoolkit/AgNetClient
0x119d7e000 - 0x119d81fff +com.adobe.ag.vulcan (com.adobe.ag.vulcan 7.5 - 1.0) <B826AC83-13AB-3A2C-B293-E9C3AE2CD7BA> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/Vulcan.agtoolkit/Contents/MacOS/Vulcan
0x119d8a000 - 0x119dc2ff7 +VulcanMessage5.dylib (5.2.0.35 - 5.2.0.35 Copyright 2015, Adobe Systems Incorporated. All rights reserved.) <4B0B878A-02F8-3EB1-89D5-4071034EDD0D> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/VulcanMessaging.framework/Versions/A/VulcanMessage5.dylib
0x11a37c000 - 0x11a394ff7 +com.adobe.ag.help (com.adobe.ag.help 7.5 - 1.0) <789975AC-1BF0-3293-AED1-B481DD71025B> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/PlugIns/AdobeHelpClient.lrmodule/Contents/MacOS/AdobeHelpClient
0x11a39e000 - 0x11a3d6fff +com.adobe.pip (7.4.1.112.46866) <728B8830-2C34-343A-B763-7B5EB07BAC06> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/AdobePIP.framework/AdobePIP
0x11a3e5000 - 0x11a589fff +com.adobe.headlights.LogSessionFramework (7.4.1.121.46937) <7465614C-8E2B-308A-A0B6-05779D99495F> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/LogSession.framework/LogSession
0x11a64a000 - 0x11a673fff +libSLCacheWrapper.dylib (1) <AB5FD9B1-D26B-3599-820A-6E1238597C86> /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/Frameworks/LogSession.framework/Libraries/libSLCacheWrapper.dylib
0x7fff40176000 - 0x7fff404c4ff7 com.apple.RawCamera.bundle (8.05.0 - 1017.4.1) <CAF490E6-CB0E-3EF0-B3D2-C4880CF85077> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff417fb000 - 0x7fff418f1ff7 com.apple.driver.AppleIntelBDWGraphicsMTLDriver (10.36.19 - 10.3.6) <31A17BB7-1687-38A2-A578-44B3AECC3324> /System/Library/Extensions/AppleIntelBDWGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelBDWGraphicsMTLDriver
0x7fff43d98000 - 0x7fff43f78ff3 com.apple.avfoundation (2.0 - 1536.36) <BB65ED51-CE44-31BD-A6EC-4B1EC5EADDD9> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff43f79000 - 0x7fff44032fff com.apple.audio.AVFAudio (1.0 - ???) <ECE63BA3-4344-3522-904B-71F89677AC7D> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff44138000 - 0x7fff44138fff com.apple.Accelerate (1.11 - Accelerate 1.11) <8632A9C5-19EA-3FD7-A44D-80765CC9C540> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff44139000 - 0x7fff4414ffef libCGInterfaces.dylib (417.2) <2E67702C-75F6-308A-A023-F28120BEE667> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff44150000 - 0x7fff4464efc3 com.apple.vImage (8.1 - ???) <A243A7EF-0C8E-3A9A-AA38-44AFD7507F00> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff4464f000 - 0x7fff447a9fe3 libBLAS.dylib (1211.50.2) <62C659EB-3E32-3B5F-83BF-79F5DF30D5CE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff447aa000 - 0x7fff447d8fef libBNNS.dylib (38.1) <7BAEFDCA-3227-3E07-80D8-59B6370B89C6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x7fff447d9000 - 0x7fff44b98ff7 libLAPACK.dylib (1211.50.2) <40ADBA5F-8B2D-30AC-A7AD-7B17C37EE52D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff44b99000 - 0x7fff44baeff7 libLinearAlgebra.dylib (1211.50.2) <E8E0B7FD-A0B7-31E5-AF01-81781F71EBBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff44baf000 - 0x7fff44bb4ff3 libQuadrature.dylib (3) <3D6BF66A-55B2-3692-BAC7-DEB0C676ED29> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib
0x7fff44bb5000 - 0x7fff44c35fff libSparse.dylib (79.50.2) <0DC25CDD-F8C1-3D6E-B472-8B060708424F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
0x7fff44c36000 - 0x7fff44c49fff libSparseBLAS.dylib (1211.50.2) <722573CC-31CC-34B2-9032-E4F652A9CCFE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x7fff44c4a000 - 0x7fff44df7fc3 libvDSP.dylib (622.50.5) <40690941-CF89-3F90-A0AC-A4D200744A5D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff44df8000 - 0x7fff44ea9fff libvMisc.dylib (622.50.5) <BA2532DF-2D68-3DD0-9B59-D434BF702AA4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
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0x7fff6d353000 - 0x7fff6d38cff7 libCRFSuite.dylib (41) <FE5EDB68-2593-3C2E-BBAF-1C52D206F296> /usr/lib/libCRFSuite.dylib
0x7fff6d38d000 - 0x7fff6d398fff libChineseTokenizer.dylib (28) <53633C9B-A3A8-36F7-A53C-432D802F4BB8> /usr/lib/libChineseTokenizer.dylib
0x7fff6d42a000 - 0x7fff6d42bff3 libDiagnosticMessagesClient.dylib (104) <9712E980-76EE-3A89-AEA6-DF4BAF5C0574> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff6d462000 - 0x7fff6d62cff3 libFosl_dynamic.dylib (17.8) <C58ED77A-4986-31C2-994C-34DDFB8106F0> /usr/lib/libFosl_dynamic.dylib
0x7fff6d664000 - 0x7fff6d664fff libOpenScriptingUtil.dylib (174) <610F0242-7CE5-3C86-951B-B646562694AF> /usr/lib/libOpenScriptingUtil.dylib
0x7fff6d79b000 - 0x7fff6d79fffb libScreenReader.dylib (562.18.4) <E239923D-54C9-3BBF-852F-87C09DEF4091> /usr/lib/libScreenReader.dylib
0x7fff6d7a0000 - 0x7fff6d7a1ffb libSystem.B.dylib (1252.50.4) <CD555F3B-FDDB-35E5-A2FB-FBBF3D62031A> /usr/lib/libSystem.B.dylib
0x7fff6d820000 - 0x7fff6d821fff libThaiTokenizer.dylib (2.2) <6F416F41-BF77-3078-A05C-AFF5DA5AB008> /usr/lib/libThaiTokenizer.dylib
0x7fff6d834000 - 0x7fff6d834fff libapple_crypto.dylib (109.50.14) <48BA2E76-BF2F-3522-A54E-D7FB7EAF7A57> /usr/lib/libapple_crypto.dylib
0x7fff6d835000 - 0x7fff6d84bff7 libapple_nghttp2.dylib (1.24) <01402BC4-4822-3676-9C80-50D83F816424> /usr/lib/libapple_nghttp2.dylib
0x7fff6d84c000 - 0x7fff6d876ff3 libarchive.2.dylib (54) <8FC28DD8-E315-3C3E-95FE-D1D2CBE49888> /usr/lib/libarchive.2.dylib
0x7fff6d877000 - 0x7fff6d8f8fdf libate.dylib (1.13.1) <178ACDAD-DE7E-346C-A613-1CBF7929AC07> /usr/lib/libate.dylib
0x7fff6d8fc000 - 0x7fff6d8fcff3 libauto.dylib (187) <A05C7900-F8C7-3E75-8D3F-909B40C19717> /usr/lib/libauto.dylib
0x7fff6d8fd000 - 0x7fff6d9b5ff3 libboringssl.dylib (109.50.14) <E6813F87-B5E4-3F7F-A725-E6A7F2BD02EC> /usr/lib/libboringssl.dylib
0x7fff6d9b6000 - 0x7fff6d9c6ff3 libbsm.0.dylib (39) <6BC96A72-AFBE-34FD-91B1-748A530D8AE6> /usr/lib/libbsm.0.dylib
0x7fff6d9c7000 - 0x7fff6d9d4ffb libbz2.1.0.dylib (38) <0A5086BB-4724-3C14-979D-5AD4F26B5B45> /usr/lib/libbz2.1.0.dylib
0x7fff6d9d5000 - 0x7fff6da2bfff libc++.1.dylib (400.9) <7D3DACCC-3804-393C-ABC1-1A580FD00CB6> /usr/lib/libc++.1.dylib
0x7fff6da2c000 - 0x7fff6da50ff7 libc++abi.dylib (400.8.2) <EF5E37D7-11D9-3530-BE45-B986612D13E2> /usr/lib/libc++abi.dylib
0x7fff6da52000 - 0x7fff6da62fff libcmph.dylib (6) <A5509EE8-7E00-3224-8814-015B077A3CF5> /usr/lib/libcmph.dylib
0x7fff6da63000 - 0x7fff6da7afcf libcompression.dylib (47.60.2) <543F07BF-2F2F-37D5-9866-E84BF659885B> /usr/lib/libcompression.dylib
0x7fff6dd25000 - 0x7fff6dd3dff7 libcoretls.dylib (155.50.1) <D350052E-DC4D-3185-ADBA-BA48EDCEE955> /usr/lib/libcoretls.dylib
0x7fff6dd3e000 - 0x7fff6dd3fff3 libcoretls_cfhelpers.dylib (155.50.1) <B297F5D8-F2FE-3566-A752-E9D998B9C039> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff6ddf5000 - 0x7fff6ded7ff3 libcrypto.0.9.8.dylib (76.30.1) <D47BDA97-AF5D-39A5-9F54-8244C4B6A993> /usr/lib/libcrypto.0.9.8.dylib
0x7fff6e210000 - 0x7fff6e266ff3 libcups.2.dylib (462.2.4) <908099FB-C70E-38FA-9573-88CB98FDDE29> /usr/lib/libcups.2.dylib
0x7fff6e3a6000 - 0x7fff6e3a6fff libenergytrace.dylib (16) <A92AB8B8-B986-3CE6-980D-D55090FEF387> /usr/lib/libenergytrace.dylib
0x7fff6e3a7000 - 0x7fff6e3c0ffb libexpat.1.dylib (16.1.1) <5E1796FA-4041-3187-B5C2-8E6B03D1D72A> /usr/lib/libexpat.1.dylib
0x7fff6e3d8000 - 0x7fff6e3dcff7 libgermantok.dylib (17) <37C1C061-5214-3050-9C3A-783A784435A8> /usr/lib/libgermantok.dylib
0x7fff6e3dd000 - 0x7fff6e3e2ff3 libheimdal-asn1.dylib (520.50.6) <E358445A-B84E-31B5-BCCD-7E1397519D96> /usr/lib/libheimdal-asn1.dylib
0x7fff6e40e000 - 0x7fff6e4ffff7 libiconv.2.dylib (51.50.1) <2FEC9707-3FAF-3828-A50D-8605086D060F> /usr/lib/libiconv.2.dylib
0x7fff6e500000 - 0x7fff6e727ffb libicucore.A.dylib (59180.0.1) <34EBADD6-4092-30EC-90E8-F75241E94D76> /usr/lib/libicucore.A.dylib
0x7fff6e774000 - 0x7fff6e775fff liblangid.dylib (128) <39C39393-0D05-301D-93B2-F224FC4949AA> /usr/lib/liblangid.dylib
0x7fff6e776000 - 0x7fff6e78fffb liblzma.5.dylib (10) <3D419A50-961F-37D2-8A01-3DC7AB7B8D18> /usr/lib/liblzma.5.dylib
0x7fff6e790000 - 0x7fff6e7a6ff7 libmarisa.dylib (9) <D6D2D55D-1D2E-3442-B152-B18803C0ABB4> /usr/lib/libmarisa.dylib
0x7fff6e7a7000 - 0x7fff6e856fff libmecab.1.0.0.dylib (779.7.6) <334D4742-BDDD-3C2D-BBEB-85B32643BFA0> /usr/lib/libmecab.1.0.0.dylib
0x7fff6e857000 - 0x7fff6ea7fff7 libmecabra.dylib (779.7.6) <F462F170-E872-3D09-B219-973D5E99C09F> /usr/lib/libmecabra.dylib
0x7fff6ec57000 - 0x7fff6edd2fff libnetwork.dylib (1229.70.2) <E185D902-AC7F-3044-87C0-AE2887C59CE7> /usr/lib/libnetwork.dylib
0x7fff6ee59000 - 0x7fff6f2477e7 libobjc.A.dylib (723) <DD9E5EC5-B507-3249-B700-93433E2D5EDF> /usr/lib/libobjc.A.dylib
0x7fff6f25a000 - 0x7fff6f25efff libpam.2.dylib (22) <7B4D2CE2-1438-387A-9802-5CEEFBF26F86> /usr/lib/libpam.2.dylib
0x7fff6f261000 - 0x7fff6f295fff libpcap.A.dylib (79.20.1) <FA13918B-A247-3181-B256-9B852C7BA316> /usr/lib/libpcap.A.dylib
0x7fff6f296000 - 0x7fff6f2d3fff libpcre.0.dylib (9) <435CC540-20A7-3324-B757-E7209FE84303> /usr/lib/libpcre.0.dylib
0x7fff6f314000 - 0x7fff6f330ffb libresolv.9.dylib (65) <E8F3415B-4472-3202-8901-41FD87981DB2> /usr/lib/libresolv.9.dylib
0x7fff6f37f000 - 0x7fff6f380ff3 libspindump.dylib (252) <D8E27057-E3CC-3D7F-A010-4A87830F6A83> /usr/lib/libspindump.dylib
0x7fff6f381000 - 0x7fff6f514ff7 libsqlite3.dylib (274.8.1) <FCAD6A57-829E-3701-B16E-1833D620E0E8> /usr/lib/libsqlite3.dylib
0x7fff6f616000 - 0x7fff6f664fff libstdc++.6.0.9.dylib (104.1) <0EA35E7E-B536-3628-B462-A4098805CEAC> /usr/lib/libstdc++.6.0.9.dylib
0x7fff6f6e8000 - 0x7fff6f748ff3 libusrtcp.dylib (1229.70.2) <1E065228-D0E3-3808-9405-894056C6BEC0> /usr/lib/libusrtcp.dylib
0x7fff6f749000 - 0x7fff6f74cffb libutil.dylib (51.20.1) <216D18E5-0BAF-3EAF-A38E-F6AC37CBABD9> /usr/lib/libutil.dylib
0x7fff6f74d000 - 0x7fff6f75afff libxar.1.dylib (400) <0316128D-3B47-3052-995D-97B4FE5491DC> /usr/lib/libxar.1.dylib
0x7fff6f75e000 - 0x7fff6f845fff libxml2.2.dylib (31.11) <C2B5C43F-9C0B-31E6-8EC0-939591EDAC49> /usr/lib/libxml2.2.dylib
0x7fff6f846000 - 0x7fff6f86efff libxslt.1.dylib (15.12) <4A5E011D-8B29-3135-A52B-9A9070ABD752> /usr/lib/libxslt.1.dylib
0x7fff6f86f000 - 0x7fff6f881ffb libz.1.dylib (70) <48C67CFC-940D-3857-8DAD-857774605352> /usr/lib/libz.1.dylib
0x7fff6f91d000 - 0x7fff6f921ff7 libcache.dylib (80) <092479CB-1008-3A83-BECF-E115F24D13C1> /usr/lib/system/libcache.dylib
0x7fff6f922000 - 0x7fff6f92cff3 libcommonCrypto.dylib (60118.50.1) <029F5985-9B6E-3DCB-9B96-FD007678C6A7> /usr/lib/system/libcommonCrypto.dylib
0x7fff6f92d000 - 0x7fff6f934fff libcompiler_rt.dylib (62) <968B8E3F-3681-3230-9D78-BB8732024F6E> /usr/lib/system/libcompiler_rt.dylib
0x7fff6f935000 - 0x7fff6f93effb libcopyfile.dylib (146.50.5) <3885083D-50D8-3EEC-B481-B2E605180D7F> /usr/lib/system/libcopyfile.dylib
0x7fff6f93f000 - 0x7fff6f9c4fff libcorecrypto.dylib (562.70.1) <5C26364F-2269-31EC-84AF-0FED2C902E38> /usr/lib/system/libcorecrypto.dylib
0x7fff6fa4c000 - 0x7fff6fa85ff7 libdispatch.dylib (913.60.2) <232C69BD-022E-3AB9-8807-79F9FA7CB5EC> /usr/lib/system/libdispatch.dylib
0x7fff6fa86000 - 0x7fff6faa3ff7 libdyld.dylib (551.4) <81BF3A82-5719-3B54-ABA9-76C82D932CAC> /usr/lib/system/libdyld.dylib
0x7fff6faa4000 - 0x7fff6faa4ffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib
0x7fff6faa5000 - 0x7fff6fab1ff3 libkxld.dylib (4570.71.2) <C3C31E1B-3E74-3828-8429-4D442E26D41C> /usr/lib/system/libkxld.dylib
0x7fff6fab2000 - 0x7fff6fab2ff7 liblaunch.dylib (1205.70.9) <B184B521-FF24-3142-AFAF-23D170CF918C> /usr/lib/system/liblaunch.dylib
0x7fff6fab3000 - 0x7fff6fab7ffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib
0x7fff6fab8000 - 0x7fff6fabaff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib
0x7fff6fabb000 - 0x7fff6fabcff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib
0x7fff6fabd000 - 0x7fff6fad4fff libsystem_asl.dylib (356.70.1) <39E46A6F-B228-3E78-B83E-1779F9707A39> /usr/lib/system/libsystem_asl.dylib
0x7fff6fad5000 - 0x7fff6fad5fff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib
0x7fff6fad6000 - 0x7fff6fb5fff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib
0x7fff6fb60000 - 0x7fff6fb63ffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib
0x7fff6fb64000 - 0x7fff6fb67ffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib
0x7fff6fb68000 - 0x7fff6fb69fff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib
0x7fff6fb6a000 - 0x7fff6fb70ff7 libsystem_dnssd.dylib (878.70.2) <3290768B-54DE-3AB6-B155-AC0950AC5564> /usr/lib/system/libsystem_dnssd.dylib
0x7fff6fb71000 - 0x7fff6fbbaff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib
0x7fff6fbbb000 - 0x7fff6fbe1ff7 libsystem_kernel.dylib (4570.71.2) <F22B8D73-69D8-36D7-BF66-7F9AC70C08C2> /usr/lib/system/libsystem_kernel.dylib
0x7fff6fbe2000 - 0x7fff6fc2dfcb libsystem_m.dylib (3147.50.1) <8CFB51C9-B422-3379-8552-064C63943A23> /usr/lib/system/libsystem_m.dylib
0x7fff6fc2e000 - 0x7fff6fc4dfff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib
0x7fff6fc4e000 - 0x7fff6fd7eff7 libsystem_network.dylib (1229.70.2) <5E86B2DE-9E15-3354-8714-4094ED5F698D> /usr/lib/system/libsystem_network.dylib
0x7fff6fd7f000 - 0x7fff6fd89ffb libsystem_networkextension.dylib (767.70.1) <D23EAFC1-E8BD-34D5-969C-6E45A1C3B4E4> /usr/lib/system/libsystem_networkextension.dylib
0x7fff6fd8a000 - 0x7fff6fd93ff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib
0x7fff6fd94000 - 0x7fff6fd9bff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib
0x7fff6fd9c000 - 0x7fff6fda7fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib
0x7fff6fda8000 - 0x7fff6fdabfff libsystem_sandbox.dylib (765.70.1) <553DFCC6-9D31-3B9C-AB7C-30F6F265786D> /usr/lib/system/libsystem_sandbox.dylib
0x7fff6fdac000 - 0x7fff6fdadff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib
0x7fff6fdae000 - 0x7fff6fdb5ff7 libsystem_symptoms.dylib (820.60.2) <585BDFA2-D54D-39D0-8046-44E824DABD43> /usr/lib/system/libsystem_symptoms.dylib
0x7fff6fdb6000 - 0x7fff6fdc9fff libsystem_trace.dylib (829.70.1) <3A6CB706-8CA6-3616-8AFC-14AAD7FAF187> /usr/lib/system/libsystem_trace.dylib
0x7fff6fdcb000 - 0x7fff6fdd0ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib
0x7fff6fdd1000 - 0x7fff6fdfeff7 libxpc.dylib (1205.70.9) <0BC7AD67-671D-31D4-8B88-C317B8379598> /usr/lib/system/libxpc.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 122
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=571.2M resident=0K(0%) swapped_out_or_unallocated=571.2M(100%)
Writable regions: Total=385.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=385.2M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 2
CG backing stores 32.4M 7
CG image 104K 4
CoreAnimation 84K 5
CoreGraphics 8K 2
CoreImage 24K 3
CoreUI image data 1028K 8
CoreUI image file 180K 4
Foundation 4K 2
Image IO 6940K 9
Kernel Alloc Once 8K 2
MALLOC 316.1M 55
MALLOC guard page 80K 19
Memory Tag 242 12K 2
Memory Tag 251 40K 2
STACK GUARD 56.1M 21
Stack 20.6M 21
VM_ALLOCATE 5456K 19
__DATA 36.2M 344
__FONT_DATA 4K 2
__LINKEDIT 205.7M 47
__TEXT 365.5M 330
__UNICODE 560K 2
libnetwork 128K 3
mapped file 65.4M 435
shared memory 748K 16
=========== ======= =======
TOTAL 1.1G 1342
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I am waiting for Adobe to "escalate" the issue, have not heard from them since I uploaded my log files per their request on Thursday.
This morning this dialog showed up on startup, which I have not seen before?
“Adobe Application Manager Utilities” is not optimized for your Mac and needs to be updated.
Henry
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Adobe had me do the following:
We have an alternative link for you to download and install Photoshop.
Please try the below link for Mac 10.14 Mojave Operating system.
https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html
Please confirm if the Photoshop form this link can be installed and opened.
I installed that version of LR Classic (They must have been confused as my case only concerned LR, both LR CC and PS are running without issues)
My reply:
I installed LR and it auto updated to:
Build 1186149
I restarted my computer
LR did not open. A splash screen came up telling how many days are left in my subscription, then the LR splash screen went away as it had previously.
The permissions on LR application are:
System: Read& Write
Wheel: red only
Everyone: Read Only
Adobe reply:
Update it as Read and write for all,click on radial button below and choose 'Apply to enclosed items'.
Also, Go to following folders(follow the paths) :
/Library/Application Support/ Adobe
~/Library/Application Support/ Adobe
In both the above folders, if you locate following folder names, please delete - OOBE,SLCACHE,SLSTORE
My reply:
I updated the permissions for the LR Classic Application to:
Read & Write for
System
Wheel
Everyone
There are no enclosing folders inside that directory, so the option to “apply” to enclosed was not available? If you were suggesting I apply these permission setting to all the Adobe folders, please let me know, I did not do that, only the LightRoom Application.
I then deleted any instance of
OOBE
SLCACHE
SLSTORE
as well as those market OLDOOBE, OLDSLCACHE, OLDSLSTORE
I then attempted to open LR and the following dialog appered:
"Adobe Application Manager, required to start your trial, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager.”
The splash screen popped onscreen for moment then disappeared.
That's it for today, still no LR Classic.
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I had another mega remote session with Adobe tonight. The issue is now being escalated another level. FYI, Adobe support levels thus far:
1. Agent Level
2. Senior Level
3. Technical Team
This is what he did today:
Troubleshooting steps performed.
- Downloaded LR Classic CC 7.0 from direct offline down loader. (https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html)
- Installed LR Classic CC.
- Opened CCDA and Updated LR Classic CC to latest 7.5 and opened
- Adobe application manager required error.
- Installed Adobe Application manager from other adobe downloads(https://www.adobe.com/in/downloads/other-downloads.html).
- Opened LR Classic CC application, application not responding.
- Opened catalog location and double clicked .lrcat file(from drop box)
- Still not responding.
- Moved the catalog to ~/Pictures/Lightroom folder and tried to open .lrcat file.
- Still not opening.
- Gave permissions to Adobe folder in ~/library/application support/adobe and /library/application support/adobe as well as ~/pictures/Lightroom folder.
- Opened LR Classic CC and is not responding.
- Tried with https://helpx.adobe.com/lightroom/kb/lightroom-and-macosmojave.html and changed dark mode to light mode and also restarted.
- Again uninstalled LR Classic CC and installed 7.0 from direct download link.
- Opened LR 7.0 with out updating and is still not opening.
https://helpx.adobe.com/lightroom/kb/lightroom-and-macosmojave.html
Above is the link, where it is provided a known issues with LR Classic CC and LR CC.
We are escalating this issue further and you will be contacted from the respective team with in 24-48 hours.
Meanwhile, can we have the crash report that is generated when opening Lightroom Classic CC, so that it makes easy to find the root cause of this issue. Please do send the crash report by replying to this email.
After the call I decided to create a new OS user "testing" user using Daylight mode and no Dynamic Screensaver and none of my extras installed.
LightRoom opened right up! So now I will start the process of adding my items to the new user and see if I can spot the culprit. My list of add-ons include:
PIA VPN
1Password
Code42 Offsite backup
iStat Menus
Alfred
Default Folder (which I had already turned off as it is having issues with Mojave)
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At the moment I am very disappointed with Adobe on the issue I am having. After my third remote session (over an hour of trouble shooting. Pretty much the same techniques as the last two remote sessions)
Because it had been over a week since I was able to use LR Classic, I decided to do start a new user on my MacOS and see if that helped. It did. Everything is running fine, just a process as I have been very careful not to add too many extensions in case I recreated the issue.
After a few days I have everything back to where it was and LR is still running properly.
I have not heard from Adobe since the initial ticket was supposedly escalated to level 3 Technical Team about a week ago.
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I've seen several threads online about dark mode causing a persistent crash on Mojave and noticed you mentioned "daylight mode" or something similar in a recent post. I know it started prior to Mojave, but perhaps there were two separate issues. The troubleshooting from Adobe may have resolved the initial issue under the former MacOS, but it looked to you like the same issue persisting in Mojave because the same problem occurred, but it was actually the result of Dark Mode on by default. Is it possible that is the issue?
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Thanks for your thoughtful response.
It may be a situation that has multiple issues. Certainly none of Adobe's usual troubleshooting was effective. "Something" was broken that a full clean install of all Adobe products with dynamic wallpapers turned off still made no difference. I assume I will never now the answer and have moved on to the new users I created and is working just fine.
My disappointment was only in Adobe dropping the ball. I am sure if I contacted them they would pick it up again, but I was very calm and respective of there process for well over a week and ultimately had to handle it myself. Which in turn is the right thing to do as it is my computer and my issue at hand.
Henry
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I was having exactly the same issue, and it was frustrating the heck out of me.
I tried all sorts of "fixes" including turning off GPU etc. to no avail. Sometimes Lightroom would crash on startup after the main window was displayed, other times it would give me a false sense of hope and it was only when I clicked on "Develop" that it would crash.
If I created a new user it all loaded OK, but to me that's not a good enough workaround as I had a load of other apps I need on a daily basis migrated across to the new user.
I finally found (through trial, error, and lots of renaming!!) that if I renamed the folder:
/User/<username>/Library/Application Support/Adobe
to something else, like Adobe.OLD (rather than deleting it for safety sake), then Lightroom CC starts up OK and I can actually use the app!
I dare say it's possible to refine the rename to something within the Adobe folder, but that's good enough to get me started again...
Good luck Steve!
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Interesting. The online remote support staff that was helping me tried renaming and or removing certain Adobe folders, but it never seemed to have an effect.
I imagine that todays update would address the issue? Dont know because I moved on. I got all my new user apps and data configured and deleted the old user just today.
Henry
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I had hoped that the update yesterday would just magically fix my issue, but it didn't, hence my annoyance and eagerness to try and get it working without having to create a new user.
For anyone else, try just deleting (or renaming) these folders under the path I mentioned above, as they were ones that Lightroom decided to recreate in the new folder it constructed - that way any other Adobe apps (such as Photoshop) should still retain their preferences:
CameraRaw
DynamicSonar
ExtensibilityLibrary
Lightroom
LogTransport2CC
OOBE
RTTransfer
Sonar
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Sorry to hear the update did not help. I do think it is a permissions issue as I have had many issues with permission and LR in the with a similar occurrence, app stopping immediately after splash screen.
Out of curiosity, have you tried moving your catalog file out of its current location? Forcing LR to find or create a new one?
Henry
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Yeah, one of the first things i tried to be honest.
Lightroom opened up to the main screen and I could import some photos into the new library, but as soon as I clicked on the Develop tab it crashed.
Given that one of the folders it recreated after I had dumped the entire "Adobe" folder per my previous comment was "Camera Raw" there's a good chance on that basis that it was those settings that were causing the crash, but that's just a guess.
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I suspect unchecking "use graphics processor" in Preferences might fix it - but you can't get to the preferences...anyone know of a back door? This is a quite frequent occurrence in ACR, but there you can access the preferences from the outside, through Bridge or Photoshop.
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I haven't had the "use graphics processor" radio box checked in years, so unless it got checked without me knowing, I dont think it is that. To be honest I am glad I am not the only one having this issue right now.
I will probably have another remote session this evening, but based on what has happened so far, I dont have a lot of confidence that it will be resolved. Its a shame as I am being quite patient, but there is a project I would like to finish and just cant get to it at the moment.
-Henry
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This article describes how-to un-check the GPU option in the Preferences file:
Turning off Lightroom’s GPU preferences even when crashing on startup.
And this one how-to reset the whole Preferences. (I do not recall if this will change the GPU option)
How to set Lightroom Classic CC preferences