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silsurf@me.com
silsurf@me.com
Inspiring
September 25, 2018
Frage

Lightroom will not open(MAC OS Mojave)

  • September 25, 2018
  • 2 Antworten
  • 13688 Ansichten

I have been unable to open LR for two days, looking for help on what to try next before doing an online support remote session with Adobe.

Before MacOS Mojave Update LR (current version) when double clicking, splash screen would appear for a few moments, then the app crashed

Tried starting up from backup catalog, same result

After Mojave update Adobe Creative Cloud launcher gave me a dialog saying something was damaged and it would attempt a repair, the launcher then installed a fresh copy of itself. I restarted, same results from LR.

Using the Adobe Launcher, I uninstalled LR, restarted and installed a fresh copy. (I saved the prefs, perhaps that is the issue?) and LR still had the same crashing, though now the splash screen does not even appear, when I try to start LR, it bounces in the dock once or twice and crashes.

Photoshop CC runs fine.

Thanks very much to the community for ideas on next steps.

Henry

    Dieses Thema wurde für Antworten geschlossen.

    2 Antworten

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    September 26, 2018

    I suspect unchecking "use graphics processor" in Preferences might fix it - but you can't get to the preferences...anyone know of a back door?  This is a quite frequent occurrence in ACR, but there you can access the preferences from the outside, through Bridge or Photoshop.

    silsurf@me.com
    silsurf@me.comAutor
    Inspiring
    September 26, 2018

    I haven't had the "use graphics processor" radio box checked in years, so unless it got checked without me knowing, I dont think it is that. To be honest I am glad I am not the only one having this issue right now.

    I will probably have another remote session this evening, but based on what has happened so far, I dont have a lot of confidence that it will be resolved. Its a shame as I am being quite patient, but there is a project I would like to finish and just cant get to it at the moment.

    -Henry

    Akash Sharma
    Akash Sharma
    Legend
    September 25, 2018

    Hi Henry,

    Sorry that you cannot open Lightroom Classic CC after you've updated to MAC OS Mojave.

    Could you please refer our compatibility FAQ page here: Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues​

    We have discovered certain compatibility issues while using Adobe products on the latest version of MAC OS.

    Also, which exact version of Lightroom are you using? (Lightroom Classic CC or Lightroom CC)

    As you've mentioned that the splash screen in Lightroom does not show up, please take a look at this article Lightroom doesn't launch or closes automatically after splash screen and let us know if that helps.

    Thanks,

    Akash

    silsurf@me.com
    silsurf@me.comAutor
    Inspiring
    September 25, 2018

    Than ks very much, I will look the information over.

    To be clear, the issue started BEFORE I updated to Mojave and continued after the update.

    Version:

    Adobe Lightroom CC [20180807-1548-54800d7]

    Henry

    silsurf@me.com
    silsurf@me.comAutor
    Inspiring
    October 13, 2018

    I've seen several threads online about dark mode causing a persistent crash on Mojave and noticed you mentioned "daylight mode" or something similar in a recent post. I know it started prior to Mojave, but perhaps there were two separate issues. The troubleshooting from Adobe may have resolved the initial issue under the former MacOS, but it looked to you like the same issue persisting in Mojave because the same problem occurred, but it was actually the result of Dark Mode on by default. Is it possible that is the issue?


    Thanks for your thoughtful response.

    It may be a situation that has multiple issues. Certainly none of Adobe's usual troubleshooting was effective. "Something" was broken that a full clean install of all Adobe products with dynamic wallpapers turned off still made no difference. I assume I will never now the answer and have moved on to the new users I created and is working just fine.

    My disappointment was only in Adobe dropping the ball. I am sure if I contacted them they would pick it up again, but I was very calm and respective of there process for well over a week and ultimately had to handle it myself. Which in turn is the right thing to do as it is my computer and my issue at hand.

    Henry

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