Inspiring

Frage

Lightroom will not open(MAC OS Mojave)

Forum|Forum|7 years ago
September 25, 2018
2 Antworten
13688 Ansichten

I have been unable to open LR for two days, looking for help on what to try next before doing an online support remote session with Adobe.

Before MacOS Mojave Update LR (current version) when double clicking, splash screen would appear for a few moments, then the app crashed

Tried starting up from backup catalog, same result

After Mojave update Adobe Creative Cloud launcher gave me a dialog saying something was damaged and it would attempt a repair, the launcher then installed a fresh copy of itself. I restarted, same results from LR.

Using the Adobe Launcher, I uninstalled LR, restarted and installed a fresh copy. (I saved the prefs, perhaps that is the issue?) and LR still had the same crashing, though now the splash screen does not even appear, when I try to start LR, it bounces in the dock once or twice and crashes.

Photoshop CC runs fine.

Thanks very much to the community for ideas on next steps.

Henry

Dieses Thema wurde für Antworten geschlossen.

D Fosse

Community Expert

I suspect unchecking "use graphics processor" in Preferences might fix it - but you can't get to the preferences...anyone know of a back door? This is a quite frequent occurrence in ACR, but there you can access the preferences from the outside, through Bridge or Photoshop.

silsurf@me.comAutor

Inspiring

I haven't had the "use graphics processor" radio box checked in years, so unless it got checked without me knowing, I dont think it is that. To be honest I am glad I am not the only one having this issue right now.

I will probably have another remote session this evening, but based on what has happened so far, I dont have a lot of confidence that it will be resolved. Its a shame as I am being quite patient, but there is a project I would like to finish and just cant get to it at the moment.

-Henry

Akash Sharma

Legend

Hi Henry,

Sorry that you cannot open Lightroom Classic CC after you've updated to MAC OS Mojave.

Could you please refer our compatibility FAQ page here: Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues

We have discovered certain compatibility issues while using Adobe products on the latest version of MAC OS.

Also, which exact version of Lightroom are you using? (Lightroom Classic CC or Lightroom CC)

As you've mentioned that the splash screen in Lightroom does not show up, please take a look at this article Lightroom doesn't launch or closes automatically after splash screen and let us know if that helps.

Thanks,

Akash

silsurf@me.comAutor

Inspiring

Than ks very much, I will look the information over.

To be clear, the issue started BEFORE I updated to Mojave and continued after the update.

Version:

Adobe Lightroom CC [20180807-1548-54800d7]

Henry

deevodavis

Participant

Interesting. The online remote support staff that was helping me tried renaming and or removing certain Adobe folders, but it never seemed to have an effect.

I imagine that todays update would address the issue? Dont know because I moved on. I got all my new user apps and data configured and deleted the old user just today.

Henry

I had hoped that the update yesterday would just magically fix my issue, but it didn't, hence my annoyance and eagerness to try and get it working without having to create a new user.

For anyone else, try just deleting (or renaming) these folders under the path I mentioned above, as they were ones that Lightroom decided to recreate in the new folder it constructed - that way any other Adobe apps (such as Photoshop) should still retain their preferences:

CameraRaw

DynamicSonar

ExtensibilityLibrary

Lightroom

LogTransport2CC

OOBE

RTTransfer

Sonar

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