Lightroom wont import

[terryl51086707]

All of a sudden I am having issues importing images into Lightroom Classic V12.1.  I have imported hundreds of times using the same camera (Canon 5D Mk4) by connecting the camera via a cable to my PC using Windows 10.  When I attempt to import today it recognises that there are files to import and the number of files (1267) is showing in the destination panel but doesn't show a preview at all.  When I click on Import it goes through the usual motions and says that it is 'Importing Files'.  However nothing happens after that.

When I then cancel the Import it says that the 'files were not imported because they could not be read or the destination folder is not writable'

I have tried a different cable and a different camera (still a Canon 5D Mk4) with the same results.

[dj_paige]

When I attempt to import today it recognises that there are files to import and the number of files (1267) is showing in the destination panel but doesn't show a preview at all.

Please show us a screen capture of the ENTIRE Import dialog box. Use the "Insert Photos" icon. Do not attach files.

[terryl51086707]

[DdeGannes]

At Terry, what happens if you select the "In sub-folder" option at the Destination.

See the screen capture of portion of the image you supplied. Also I concerned that the image thumbnails are not displayed in the import dialog.

[GoldingD]

A few inquirys

• Why are you attempting to import from devices instead of files. Devices can be troublesome.
• Why does the card in camera not show up under files.
• Can you copy the files outside of LrC, using the Windows File Explorer, and then import in LrC via Add?

[terryl51086707]

Thanks for your reply.

I have always imported direct from the camera with no issues

Not sure what you mean by this

I have tried this but was unable to copy the files

[GoldingD]

"I have tried this but was unable to copy the files"

Sounds like a problem in Windows file management, or a problem with your USB cable, or with the memory card, or the camera (perhaps settings)

So, do you have a card reader? 

[terryl51086707]

Thank you

I have tried different cables and memory cards and settings on camera appear to be fine.  My feeling, and it is only a feeling, is that it is a windows file management issue.  I thought perhaps not enough disk space or something along those lines.  I do not have a card reader I'm afraid.

[GoldingD]

Card readers are not expensive, invest in a pair (that Canon EOS 5D MkIV, has an SD and a CF slot, correct?)

In terms of performance:

• Use card reader, fastest
• Use USB to camera, Needs data capable cord, do not accidentally use power cord, some cameras (not Canon) restricted to 1M length,  Ok but slower
• Use WiFi, painfully slow, prone to disconnects, do not go their.

[paul265842412w88]

well , same problem hapens to me !