Lightroom Wont load Camera Preset List

Question

Hello everyone,So I'm trying to change the master preset for RAW processing in Lightroom. So on my windows machines, I go to EDIT > PREFRECENES > PRESETS and then select "camera settings" from the drop-down, then check the "override the global setting for the specific camera" and then lightroom says to "please wait while loading camera models" and that's as far as I get.I literally let it run overnight on a wired internet connection and the camera selection list is still grayed out. Watched some tutorials and I'm sure I'm not skipping a step and I know my camera (Sony A7RIV) is supported. Any tips? Could really use some help as I took a bunch of photos using a specific camera profile and the adobe processing is all wrong and I'd rather not use the Sony editor.Picture attached for reference - let me know if you need more info.

johnrellis · Answer

Initial troubleshooting steps:

1. Restart your computer (unfortunately often "cures" balky Lightrooms).

2. Try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

3. If you're still getting the problem, please copy here the first ten lines from the menu command Help > System Info.

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