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Zach Lathouris
Participant
May 10, 2021
Question

Lightroom Wont load Camera Preset List

  • May 10, 2021
  • 1 reply
  • 3485 views

Hello everyone,

So I'm trying to change the master preset for RAW processing in Lightroom. So on my windows machines, I go to EDIT > PREFRECENES > PRESETS and then select "camera settings" from the drop-down, then check the "override the global setting for the specific camera" and then lightroom says to "please wait while loading camera models" and that's as far as I get.

I literally let it run overnight on a wired internet connection and the camera selection list is still grayed out. Watched some tutorials and I'm sure I'm not skipping a step and I know my camera (Sony A7RIV) is supported. Any tips? Could really use some help as I took a bunch of photos using a specific camera profile and the adobe processing is all wrong and I'd rather not use the Sony editor.

Picture attached for reference - let me know if you need more info.

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1 reply

johnrellis
johnrellis
Legend
May 10, 2021

Initial troubleshooting steps:

 

1. Restart your computer (unfortunately often "cures" balky Lightrooms).

 

2. Try resetting LR's preferences: 
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

3. If you're still getting the problem, please copy here the first ten lines from the menu command Help > System Info.

    D
    danyel van Kleef
    Participating Frequently
    December 26, 2021

    I got the same issue...

     

    johnrellis
    johnrellis
    Legend
    December 12, 2023

    I am experiencing a similar issue but the symptoms are slightly different. I do not see a "Please wait while loading camera models" message, the drop-down is available to click on but nothing happens when I click on it. I do not have a jpg file selected. I have tried resetting Lightroom's preferences by moving the preferences file as described in the link in the top reply of this post, and I have tried resetting the raw defaults by moving the "Lightroom Settings/Defaults/RawDefaults.xmp" file out of the catalog so LR would create a new empty one. I also tried moving the entire "Lightroom Settings" directory out of the catalog. Nothing has fixed the issue.

     

    I have tried creating a new catalog and importing some raw files. When I do that the Camera drop-down menu works as expected. But the issue is happening on my main catalog that I've had for years.

     

    I've attached a screenshot showing the blank Camera menu.

     

    I am using an M3 MacBook Pro, but I am seeing the same problem on my old Intel MacBook with a copy of the same catalog.

     

    Here are the first 10 lines of the Help->System Info window:

    Lightroom Classic version: 13.0.2 [ 202311290958-8ff975ea ]
    License: Creative Cloud
    Language setting: en-US
    Operating system: Mac OS 14
    Version: 14.1.2 [23B2091]
    Application architecture: arm64
    Logical processor count: 16
    Processor speed: NA
    SqLite Version: 3.36.0
    Built-in memory: 65,536.0 MB


    @AdamWoodworthPhoto, "I have tried creating a new catalog and importing some raw files. When I do that the Camera drop-down menu works as expected. But the issue is happening on my main catalog that I've had for years."

     

    Try doing File > Export As Catalog, with just the option Include Available Previews. Then open that new catalog -- does the problem occur with it? Sometimes Export As Catalog removes internal inconsistencies in catalogs.

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