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Lightrooom 6 licensing - serial number already in use

New Here ,
Apr 19, 2024 Apr 19, 2024

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I can't use my copy of Lightroom 6 any more. My PC crashed last year and I had to restore it from an older drive.  I haven't used Lightroom much since before the pandemic as I couldn't go anywhere but I recently took a two week trip and have a lot of photos I want to touch up. I spent the last two hours trying to find a way to deactivate all the licenses and start over but Adobe keeps sending me in circles. I tried every idea the AI sent me but it just won't recognize me. I know what my Adobe is and what I used to register LR and I have the original receipt and serial number. Does anyone know any way to contact a human to get this fixed? Any suggestions at all will be greatly appreciated!

Thanks,

Ken Lee

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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If I understand Adobe's position correctly-

No one at Adobe can help you anymore. Support Staff do not have access to the servers to reset your activations.

There are now reports that users no longer see activations in their Account- so, activation problems are not fixable in your Adobe Account.

I think it 'boils down' to this-

If you have used two activations in the past (and Adobe reports you have the maximum allowed) then you may only be able to De-Activate one install if one of those installs is still v6 working on a PC.

Also there are new methods to re-activate Legacy App. I do not know if this new method works for Lr6.

ACTIVATE LEGACY APPS

The way forward is a subscription to the US$9.99 Photography Plan - @ BUY PHOTOGRAPHY PLANS 

 

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Thank you for the advice Rob. Unfortunately the method to re-activate legacy apps didn't work with LR6 in my case.  The customer support of Adobe is ridiculous, you can't even talk to an Adobe employee (maybe they do this on purpose??). The way forward is definitely NOT a subscription for me. I will go for Capture One or Luminar or anything else. Bye, bye Adobe!

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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Krlcon, did you get this resolved? It sounds like we may need to start a class action going. As I was migrating computers, Support had me sign out of my current one... and when I was still blocked from installing.. they just said I need to buy the monthly software. I also have all my hardware, which is connected to the Internet and all signed out. Its clearly a problem on Adobe's side, and they are just stonewalling on support to effectively screw us. It woudl be great if a few of us could start organizing here, that's a better use of time than the many hours I spent on this today. 

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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There are other examples of going to small claims court and winning, against Adobe, for stuff like this

https://www.infoworld.com/article/2627261/how-to-sue-your-tech-vendor----and-win.html

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