Known Participant

Question

Loading photos into library crashes my PC

Forum|Forum|8 months ago
July 5, 2025
4 replies
532 views

Hey, looking for some tips for fix. My computer freezes under heavier load in Adobe softwares (Photoshop, Lightroom), I have to hard restart it to work again, losing a progress in the work.

Specs: Ryzen 7 5800X DDR4 3200Mhz 32GB (in Task Manager it shows 3200MT/s) GeForce RTX 4060 Samsung EVO 980 M.2

Windows

R

Radek UPCEAuthor

Known Participant

It has been doing these crashes from time to time, from the start when we bought it.

Tried reinstall Adobe, all aspects up-to-date.

KR Seals

Community Expert

It sure sounds like hardware issues. Have you tried any memory test programs?

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

R

Radek UPCEAuthor

Known Participant

Just finished one, no problems detected.

KR Seals

Community Expert

Has this computer run Lightroom Classic and Photoshop properly in the past? When did your issue start?

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

R

Radek UPCEAuthor

Known Participant

Hey, it's 4 months old PC. Cooling is fine, I have been checking temps during other processes.

Intakes and outtakes are fine.

dj_paige

Legend

Hey, it's 4 months old PC. Cooling is fine, I have been checking temps during other processes.
Intakes and outtakes are fine.

By @Radek UPCE

I'm not sure I understand what you are saying. The temps during import are what is the issue here. Temps during "other processes" is not the issue. Can you please explain?

KR Seals

Community Expert

How long has this been happening? How old is the computer?

I suspect the cooling system for your computer is not working properly. Check to see that all the fans are spinning up and all the cooling vents, intake and output are clear. Some cases have screen filters where the air enters. Those need to be cleaned periodically.

Also check the fan/s on the CPU cooler and the radiator for blockage with dust.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded