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ArcherA4
Known Participant
July 9, 2025
Question

Losing star rating

  • July 9, 2025
  • 1 reply
  • 1130 views

I seem to have acquired an irritating quirk

My longtanding workflow has been to import my photos (Copy raw as DNG) , Ctrl A in Library Grid view, rate as one star and then start rating as 0 or 2 (with Auto Advance checked under Photo) 

My last few days have seen the screen "flick" and for them all to revert to 0 stars after a minute or two of sorting (so that sorting is lost) on almost all occasions

No recurrence after the initial revert

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]

Windows 11 Home Build 26100.4349

Canon R5 Mk1

 

    1 reply

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    July 11, 2025

    Hi @ArcherA4! Thanks for reaching out!

    Are you able to reproduce the error consistently? If so, it would be super helpful if you could share a screen recording of it happening.

    As a first step, you might also want to try resetting Lightroom preferences. This will restore the app to its default settings and can often help clear up unexpected issues.

    Thanks so much!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    A
    ArcherA4Author
    Known Participant
    July 11, 2025

    Thanks @Aleke 

    Caught it 

    I shot some random stuff on my desk and imported after a PC restart - all set to 1 star then randomly sorted to 0s and 2s
    Did some random editing to the last one star image then at 2mins 44secs they all become one star again and the edits to the one star revert (but are still visible and retrievable from the history - ?)

    The file is over size (and has some identifiable info in it) - I've uploaded it to my Google Photos - have you got somewhere I can send the link?

    A
    ArcherA4Author
    Known Participant
    July 15, 2025

    Hi @ArcherA4! Thanks so much for sharing the recordings and sample photos, really helpful. I’ve been testing things on my end using your video and the images you sent, but so far I haven’t been able to reproduce the issue where the star ratings reset to 0.

     

    That got me thinking, could this possibly be a hardware issue? When you press 0 to clear the star rating, there’s a similar flash to what you showed in the video. It’s a long shot, but just to rule it out, do you think your keyboard might have a loose connection or a key that sometimes presses on its own?

    Really appreciate your patience while we figure this out!

    Alek


    Good thought @Aleke but seems not

    It's a Logitech MX Keys S on Bluetooth with all firmware up to date

    I've got another MX Keys S in my study which is a few weeks old and I swapped the keyboards to try another import - which glitched after a minute or two

    Does seem to vary a little with what reverts - this one had 1s changed to 0s 2s 3s and 4s but only the 2s 3s and 4s went back to 1s - the 0s stayed as 0s......?

    That sparks a thought - I'll have to update it but I think I've got a copy on the PC in my study so I'll swap machines completely and see what that does...

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