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ArcherA4
Known Participant
July 9, 2025
Question

Losing star rating

  • July 9, 2025
  • 1 reply
  • 1128 views

I seem to have acquired an irritating quirk

My longtanding workflow has been to import my photos (Copy raw as DNG) , Ctrl A in Library Grid view, rate as one star and then start rating as 0 or 2 (with Auto Advance checked under Photo) 

My last few days have seen the screen "flick" and for them all to revert to 0 stars after a minute or two of sorting (so that sorting is lost) on almost all occasions

No recurrence after the initial revert

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]

Windows 11 Home Build 26100.4349

Canon R5 Mk1

 

    1 reply

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    July 11, 2025

    Hi @ArcherA4! Thanks for reaching out!

    Are you able to reproduce the error consistently? If so, it would be super helpful if you could share a screen recording of it happening.

    As a first step, you might also want to try resetting Lightroom preferences. This will restore the app to its default settings and can often help clear up unexpected issues.

    Thanks so much!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    A
    ArcherA4Author
    Known Participant
    July 11, 2025

    Thanks @Aleke 

    Caught it 

    I shot some random stuff on my desk and imported after a PC restart - all set to 1 star then randomly sorted to 0s and 2s
    Did some random editing to the last one star image then at 2mins 44secs they all become one star again and the edits to the one star revert (but are still visible and retrievable from the history - ?)

    The file is over size (and has some identifiable info in it) - I've uploaded it to my Google Photos - have you got somewhere I can send the link?

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    July 16, 2025

    Ho hum @Aleke 

    300Gb free on a 1Tb drive now - restart with deleted preferences - glitched 

    Imported, all batch rated as 1 star, 1s rated as 0s 2s 3s and 4s

    Working on last 1 star and the 2s, 3s and 4s reverted to 1 star - the ones sorted as 0s stayed as 0s again (??)

    Things that minimise the nuisance are that it does it quite soon in the process so less sorting lost than might have been and I've no recollection of it happening again after it does it

    Things I'll explore next...

    Is it always the same amount of time after import?

    Does it do it if I sort them but don't do any edits or something specific to trigger it?

    Does it do it if I import more in the same session?

    Does it do it again if I sort them again...


    Hi @ArcherA4, thanks so much for getting back to us!

    If the issue is only happening on that particular machine, it might be worth trying a reinstall of Lightroom Classic, just in case something went a bit off in your installation. If a regular reinstall doesn’t do the trick, you could also try using the Creative Cloud Cleaner tool to fully reset things.

    Let me know how it goes!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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