Participating Frequently

Answered

lost image

Forum|Forum|8 years ago
July 5, 2017
4 replies
422 views

I had an issue with a student today. Long story short. She had two versions of her catalog. One was on an external hard drive. The other was on her MacBook. In her library, the images from the hard drive were saying they were missing. I could not get Lightroom to find those images on the hard drive. They would not show at all. I tried importing but they didn't even show up so I could choose them. What am I missing?

This topic has been closed for replies.

Correct answer dj_paige

cjkin wrote
I had an issue with a student today. Long story short. She had two versions of her catalog. One was on an external hard drive. The other was on her MacBook. In her library, the images from the hard drive were saying they were missing. I could not get Lightroom to find those images on the hard drive. They would not show at all. I tried importing but they didn't even show up so I could choose them. What am I missing?

Importing will not solve the problem. The solution is to tell Lightroom where the photos are located by following these instructions: Adobe Lightroom - Find moved or missing files and folders

K

Knowledge356498513wxj

Participant

bro im sorry.

C

cjkinAuthor

Participating Frequently

When my student comes back to class I will get that information to you.

dj_paigeCorrect answer

Legend

cjkin wrote
I had an issue with a student today. Long story short. She had two versions of her catalog. One was on an external hard drive. The other was on her MacBook. In her library, the images from the hard drive were saying they were missing. I could not get Lightroom to find those images on the hard drive. They would not show at all. I tried importing but they didn't even show up so I could choose them. What am I missing?

Importing will not solve the problem. The solution is to tell Lightroom where the photos are located by following these instructions: Adobe Lightroom - Find moved or missing files and folders

C

cjkinAuthor

Participating Frequently

I tried the find moved or missing file folders but it does not even see them. It looks like an empty folder. The only way I can see the images is in the Mac Finder window. I found them by doing an image number search on the computer. between the two The one on the hard drive is the copy for their last computer. They used that to install in this new laptop. The Lightroom on the new computer will not even see images on the hard drive let alone find them. I can open those images in Photoshop directly so they do not seem to be corrupt.

dj_paige

Legend

Lightroom does not "see" files on your hard disk. It only knows about photos in its database.

You say you can find the photos in your operating system. Show us a screen capture.

You say the files are missing according to Lightroom. Show us a screen capture.

Rob_Cullen

Community Expert

Do you know where the original image files are? In the MacBook, or on the external drive?

You say "In her library"- which library? The catalog in the MacBook or on the external drive?

Do NOT try Importing- this will only mess things up further until the 'missing' problem is solved. Do NOT Import (or Synchronize folders!)

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

C

cjkinAuthor

Participating Frequently

The original files are on the external hard drive. The library on her Mac is saying they cannot be found.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded