Participant

Question

Lost Lightroom Classic connection to cloud

Forum|Forum|4 years ago
January 15, 2022
3 replies
1360 views

Recently had to restore my Lightroom Classic catalog with a backup catalog. All went well except! I have lost 4500 connections to pictures added from my mobil device by way of the cloud. All of these images remain in Lightroom (cloud) and remain visible as previews in my Lightroom Classic. However, all connections are broken. I am aware that I can download to my PC all 4500 images stored on cloud and then connect them to the resident files. This will, of course, take forever. There must be a way that I can resync the preview images shown on my LRC with the images that remain resident in the cloud in LR. I have been trying for several days to find a way but to no avail. Help, please.

Windows

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Theresa J

Community Expert

Your screenshots don't show the cloud icon in the upper right corner. Is the sync turned on and not paused?

Also, all images in a Lightroom Catalog are on a hard drive somewhere. They have to be. That is how Classic works. So even though the images from your Lightroom cloud remain in the cloud, they are also downloaded to your computer. If you did not choose a custom location for this download then the images are in a sync data file in your pictures folder. Looking at your screen this is likely what the "Other Lightroom Device" is that is listed in the folder panel. I don't know why you have so many of them though.

You can fix the link to the images by reconnecting them to the location of the images in the pictures folder. This article should help https://helpx.adobe.com/lightroom-classic/help/locate-missing-photos.html

G

greenz8Author

Participant

Thanks for sticking with me, Theresa.

The cloud icon actually shows that my catalog is completly synced.

As for the images in my Lightroom Catalog being on my hard drive.......yes, all images that I loaded directly from camera or card reader are on my hard drive. However, those in my Lightroom Catalog that were taken on my mobile device were loaded into Lightroom on the Cloud and then synced by my Lightroom Classic so are, therefore, in the cloud and not on my hard drive. Those are the images that have not resynced after opening my backup catalog.

I am familiare with the process of locating missing photos and have used that when I have broken the link between Lightroom Classic and the images resident on my computer.

Theresa J

Community Expert

Thanks again, Theresa, for your continued help. Sorry, I had to be away from my dest the last 24 hours.

Yes, the multiple "Other Lightroom Device" under folders is a mystery. I deleted a couple that held no files. I have included the remaining that appear to hold other disconnected images all of which came to my Lightroom Classic from my iPhone and via Lightroom Cloud. As you can see in the attached images, they all show disconnected folders and the images in those folders are, of course, disconnected as well. I have search my hard drive for any folders entitled "Imported Photos" and find none.

Also, I have never changed any locations under preferences so all of my original images have landed in "Pictures" and within subfiles that are dated.

I have also attached an image of my Cloud Storage that also shows what Lightroom Classic says is the nonsensical folder name where all of my previously synced files are now said to reside. When I click on the little arrow to the right of the file name I am taken, in folders on the left side of my screen, to folders of fall originals residing on my hard drive and which are properly shown as connected in Lightroom Classic.

Lastly, I appreciate your thought that occured to simply rebuilding the sync in Classic. However, I do not know what "option clicking" in the sync activity means. If in Windows this means "control clicking," I have done that with no result. I have include an image that shows that my "Sync Activity" shows 0 pending.

You're terrific. Thanks for your help.

Your preferences show the location where Lightroom Classic is downloading the images. They should be in a folder called Synced Images, inside of a Lightroom folder, in the Pictures folder.

Sorry about giving you a Mac shortcut. On Windows it is the Alt key. Here's an article explaining how with screen captures.

https://lightroomkillertips.com/sync-stuck/

DdeGannes

Community Expert

Just some thoughts.

LrC can only have one Catalog file synced with the Creative Cloud at any time.

The sync info is stored in the Catalog file.

How current is the Backup Catalog you are trying to restore?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

Theresa J

Community Expert

Can you share a screenshot of what you see in your Classic catalog? It sounds like you just need to fix the link to the sync download location of the images from the cloud.

G

greenz8Author

Participant

Sure. Happy to show. As is true of any preview that is disconnected from the original image, all of the 4500 previews that were"disconnected" when restoring my catalog with a backup catalog show the exclamation point in the box un the upper right of those previews. These are all images that were shot with my iPhone and migrated into Lightroom Classic by way of Lightroom and the cloud. The originals are in the cloud and restoring my catalog did not restore the connection between the Lightroom Classic previews and the original images in the cloud. These are 4500 images of the 12,000 images in my Lightroom Classic on my PC. While I may be able to reconnect all 4500 images by downloading the oritingals from the cloud and onto my PC, I would have to do this one image at a time. I am hopeful that there is a way to simply reconnect them all and its remains a mystery why this didn't happen when I opened my backup catalog.

Please note the folder name given to the disconnected preview. This is the same folder identification for all of the 4500 disconnected previews.

Thanks very much for your help on this!

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