Skip to main content
louiswmartin
louiswmartin
Participant
October 29, 2021
Question

Lost watermarks during upgrade

  • October 29, 2021
  • 2 replies
  • 352 views

I just upgrade to Lightroom Classic v11.0.  I had saved watermark presets using png files.  These presets no longer exist.  I tried to create them, and it still says that png or jpg files are acceptable, but png files remain "grayed out" and unselectable.

This topic has been closed for replies.

2 replies

louiswmartin
louiswmartinAuthor
Participant
May 17, 2022

This is the second time I have had this problem.  I use .png files for watermarks.  After a previous update, these were no longer available for selection (they were visible in the list, but grayed out).  Someone suggested I reset my preferences file.  I did that and it corrected the issue, but I needed to re-create my watermarks.

 

After upgrading to 11.3.1 this problem occurred again.  I have tried to reset my preferences twice, but this did not correct the problem.

 

I have asked this community for help, but no one has responded.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 29, 2021

I've tested on several Macs and find the watermarks are present from versions 10 to 11.  The odd behavior of your PNG files being grayed out makes me think you might have a corrupt preference file.

 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Rikk Flohr: Adobe Photography Org
louiswmartin
louiswmartinAuthor
Participant
December 27, 2021

Rikk,

 

Thank you, this seems to have worked perfectly!

 

Best regards,

 

Louis

louiswmartin
louiswmartinAuthor
Participant
April 10, 2022

I have had another problem with acces to my signature files.  It may have occurred during a recent update.  Again watermarks do not appear as they had before.  The files are in the same place, they are PNG, and the are not accessible in the Watermark Editor tool.  What is the problem and why is this continuing to happen?

 

Thank you,

 

Louis

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices