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SausalitoDog
SausalitoDog
Inspiring
April 5, 2023
Answered

LR 12.2.1 will not back up on exit on Mac Ventura

  • April 5, 2023
  • 2 replies
  • 917 views

I get the following error message when i close LR

"Lightrooom was unable to backup the catalog...

please check your folder permissions and ....

 

i've read most of the posts here and cannot figure this one out. 

 

any tips greatly appreciated

 

thx   Tom

This topic has been closed for replies.
Correct answer JohanElzenga

What is the location where you try to save the backup? Even 'full disk access' does not mean Lightroom is allowed to write to just any location. You set the location in the backup dialog.

 

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity ExpertCorrect answer
Community Expert
April 6, 2023

What is the location where you try to save the backup? Even 'full disk access' does not mean Lightroom is allowed to write to just any location. You set the location in the backup dialog.

 

-- Johan W. Elzenga
SausalitoDog
SausalitoDogAuthor
Inspiring
April 6, 2023

THANKS

you got me on the right track.

I was backing up to the same folder for the last 10 years...in DropBox. So I made a new folder on my desktop and that worked fine. I made a new folder in Dropbox and it wouldn't work. I then tried a new folder in iCloud files and that did indeed work. 

I keep my catalog in Dropbox and I'm very careful never to close the mac before it completes all the data transfers etc and as long as i do that it has never been a problem but this is giving me somethinig to think about. But as long as i have plenty of good backups ( i DO backup every time I close the app) I think I'll be fine.

 

thanks for nudging me along

 

tom

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
April 6, 2023

Dropbox recently changed the location of the shared Dropbox folder, to comply with new MacOS Ventura requirements. Most likely the path to your backup folder in Dropbox was still pointing to the old location, which no longer exists.

 

-- Johan W. Elzenga
kentdesign
Community Expert
kentdesignCommunity Expert
Community Expert
April 6, 2023

First, whic OS are you using? 

Also, 

try restarting LR.

If that doesn't help, make sure LR has been granted Full Disk Access (not Files And Folders) permission:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

 

SausalitoDog
SausalitoDogAuthor
Inspiring
April 6, 2023

Hi and thanks for the reply

I'm using Ventura 13.3 and yes, Lightroom has full disk access.

I've also gone to Finder and double checked that all the files I use with it have full Read/Write access.

I've even gone back and used an earlier backup -- restored it and got exactly the same problem.

I use Lightroom and Photoshop on two macs (never at the same time) and both of them have this problem.

Thanks agian,

tom

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