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johnrellis
johnrellis
Legend
January 18, 2024
Question

LR 13.2 fails to import a TIFF that many other apps can open

  • January 18, 2024
  • 3 replies
  • 1411 views

LR 13.2 / Mac fails to import the attached "bad.tif" even though Photoshop, Mac Preview, Image Viewer, XnView MP, and Windows Photos open it without complaint:

 

The issue seems to be that EXIF:BitsPerSample = 16. Using Exiftool to change it to "16 16 16":

 

exiftool -exif:bitspersample="16 16 16" file

 

lets LR import the file. (The attached "good.tif" is "bad.tif" so modified.)

 

I don't know whether "bad.tif" or LR is non-compliant with the standard.

 

 

 

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    3 replies

    robertr37518494
    robertr37518494
    Participating Frequently
    March 4, 2024

    I guess that explains the problem, what is my easiest solution Open in Luminar and then save as so I can import into Lightroom?

    Is there a plan to fix the problem?

    Thank you

    T
    Adobe Employee
    Thomas Knoll
    Adobe Employee
    March 1, 2024

    What software created this bad file?

    johnrellis
    johnrellisAuthor
    Legend
    March 1, 2024

    See here: https://community.adobe.com/t5/lightroom-classic-discussions/tiff-imports-in-lrc-fail/m-p/14457781#M358226 (waiting to be merged here).

    robertr37518494
    robertr37518494
    Participating Frequently
    January 18, 2024

    Light room classic Newest version 2024 Mac OS Ventura 

    Lightroom doesn't import files created in a Windows machine - Program is Registrax. Also, it doesn't see the thumbnail and reports the files as corrupted. Photoshop and other Mac applications (Luminar, and  Preview) open them fine. Opening in photoshop and saved as a copy is a workaround but clumsy. Tech support was unable to help. Seems like a bug in Lightroom. I think this worked in prior versions. I could drop the file but it is 40 Meg.

      GoldingD
      GoldingD
      Legend
      January 18, 2024

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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