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LR 13.5.1 hanging up

Explorer ,
Sep 04, 2024 Sep 04, 2024

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I've started having issues with LR 13.5.1 (or just before). When I change screens or focus away from LR to another app or file on the desktop, when I return to LR, it has a scrim/screen over the image and the program is hung up, with the Windows scrolling wheel showing. I have waited up to an hour and it never reloads properly. This will happen with a small catalog of a few hundred and with large ones with thousands of images. It can also happen when I change between work areas of LR itself.  I have checked the Task Manager, and LR is using maybe 50 - 60 % of CPU and around 10 - 20 GB (of 128 GB) RAM. The only way out of this is to crtl-alt-del to Task Manager and kill the instance.

 

I've been using the same machine for almost four years (AMD Rythen Threadripper 3960x 24-core) under Win 10 and moved to Win 11 a few months ago, but this problem started only a few days ago.  No new plug-ins or changes to settings. Any suggestions would be greatly apprecaited (I use LR about 4 - 5 hours a day, and this is a real deal killer.) Thanks for any suggestions. 

dennishmiller_1-1725468316876.png

 

 

 

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LEGEND ,
Sep 04, 2024 Sep 04, 2024

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What (if anything) was the task LrC was performing immediately before this happened?

 

Please post the information in Help->System Info down to the GPU information. We don't need and don't want anything after that.

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Explorer ,
Sep 04, 2024 Sep 04, 2024

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There is no pattern. I might be deleting, selecting or editing images before shifting focus to the desktop or Explorer. Upon returning, it is grayed out and DoA. 

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 48
Processor speed: 3.8GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 130945.1 MB
Dedicated GPU memory used by Lightroom: 492.3MB / 48571.0MB (1%)
Real memory available to Lightroom: 130945.1 MB
Real memory used by Lightroom: 1582.5 MB (1.2%)
Virtual memory used by Lightroom: 2225.7 MB
GDI objects count: 701
USER objects count: 2573
Process handles count: 2496
Memory cache size: 3445.3MB
Internal Camera Raw version: 16.5 [ 1954 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 482MB / 65472MB (0%)
Camera Raw real memory: 486MB / 130945MB (0%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
m:3445.3MB, n:0.0MB
 
U-main: 77.0MB
 
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA RTX A6000 (31.0.15.5286)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Mywork\AI\ALL_V\ALL_V.lrcat
Settings Folder: C:\Users\dhaym\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI
 
Config.lua flags: 
 
Adapter #1: Vendor : 10de
Device : 2230
Subsystem : 145910de
Revision : a1
Video Memory : 48571
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek USB2.0 Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA RTX A6000/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 552.86
GPUDeviceEnabled: false
OGLEnabled: true
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Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

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Hi @dennishmiller ,

Can you try this workflow :

1) Close Lightroom 

2) Take a backup of  this folder : C:\Users\xxxx\AppData\Roaming\Adobe\Lightroom  and rename it to LightroomOld

3) Restart Lightroom

 

This solution has worked for some folks who were facing a similar issue. So, can you please try this and let me know if that works?

 

Thanks,

Arjun

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Community Beginner ,
Sep 10, 2024 Sep 10, 2024

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Hi Arjun. After creating the 'LightroomOld' back-up of the folder, do I then delete the 'Lightroom' folder and restart?

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Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

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You can just rename the 'Lightroom' to say 'LightroomOldCopy' and then restart Lightroom Classic.

This will automatically create a fresh 'Lightroom' folder.

Post this , please check if you are still facing the slowness

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Community Beginner ,
Sep 10, 2024 Sep 10, 2024

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Hi Arjun. Please see the discussion I started with details of what I did to solve the instability on my PC.

Thanks too for your information.

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Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

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LATEST

Hi @Adrian3458 ,

Just went through your other thread. Glad your problem is solved.

Thanks for that information !!

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LEGEND ,
Sep 05, 2024 Sep 05, 2024

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Graphics Processor Info: 
DirectX: NVIDIA RTX A6000 (31.0.15.5286)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF

 

 

So, GPU driver is up to date. And this GPU has a significant amount of VRAM (48 GB??). And GPU is what, four years old (release date)n ot so bad (my RTX 3070 about the same, works great) So why in Auto LrC comes back with limited support? Perhaps change that to Custom, and see what options you can pick, all the way down to Export, and see if any error messages show up. Or perhaps, does the  Camera RAW GPU Confi.txt file need to be reset?

 

GPU issues can really foul LrC up. This GPU should not be one of the troublesome ones.

 

 

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Explorer ,
Sep 05, 2024 Sep 05, 2024

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128 GB.

wil try the previous suggestion when I am back in front of the machine.
others have had the same issue, apparently.

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Explorer ,
Sep 05, 2024 Sep 05, 2024

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The same thing happens to me. I need to restart my PC every time I use another application.

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