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cpgilles
Inspiring
June 13, 2022
Answered

LR Classic synced albums distorted again in web browser

  • June 13, 2022
  • 3 replies
  • 7389 views

LR Classic Version 11.3.1.

LR Classic synced albums are badly distorted again in web browser.   I had this problem a while ago and it seemed to clear up.  I now have some synced albums that are displaying properly.  When this first appeared Adobe said it was because I was syncing photos edited in PS.  But now all photos recently synced even directly out of camera (RAW) are distorted.  See sample attached image.  All photos in this album look like this.  Even if I convert to jpg first they are still distorted.  Am I doing something wrong?

Correct answer Rikk Flohr_Photography

Have you inadvertently set the metadata field either by direct action or metadata preset to Equirectangular? 

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity ManagerCorrect answer
Community Manager
June 15, 2022

Have you inadvertently set the metadata field either by direct action or metadata preset to Equirectangular? 

Rikk Flohr: Adobe Photography Org
Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
June 15, 2022

I didn't know about the projection metadata, so I just learned something. Thanks @Rikk Flohr: Photography Rikk. I changed one of Chuck's images to Equirectangular and it did not distort the preview on the web.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 15, 2022

This was released in 9.3

Rikk Flohr: Adobe Photography Org
    dj_paige
    dj_paige
    Legend
    June 14, 2022

    I can't view your screen capture, you should use the "Insert Photos" icon to include screen captures. But — distorted photos are highly likely to be a transmission error between your computer and "the cloud". Another possibility is that the distortion comes when the smart previews are created, which could be your hard disk and/or your computer's memory chips. I think you need to check all of those, run diagnostics on your hardware.

    C
    cpgillesAuthor
    Inspiring
    June 14, 2022

    Let me use another name instead of distorted.  They are warped.  Are you able to see my uploaded albums?  I have been using this same computer for many years and uploaded hundreds of photos  A while ago this was a problem that was identified by many customers.  I can assure you this is NOT a computer problem but just to be sure I will upload some using a different computer and report back the results.  Can you view this attachment?

    dj_paige
    dj_paige
    Legend
    June 14, 2022

    Even though I said to use the "Insert Photos" icon, you did not do that.

     

    Until I get home, I cannot view your albums.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    June 13, 2022

    Would you care to provide a link to one of your albums to check if we see the same distortion?

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    C
    cpgillesAuthor
    Inspiring
    June 14, 2022

    Rob,  I can assure you that every photo I uploaded to the shared site is badly distorted just like the sample.  Edited in LR or PS.  I went back through some older albums and some are distorted, some are not.  I see no pattern.  But all the recent ones using the latest version of LR are distorted.  I tried an experiment and took photos on three different cameras all RAW format to make sure it was not the camera.  They are all distorted.  I must be doing something wrong if no one else is screaming about this.  The LR sync to the cloud is worthless like this.  Here are three different links using three different cameras.  Note you have to view in full screen.

    https://adobe.ly/3xrWYue

    https://adobe.ly/3aVeTSn

    https://adobe.ly/3zD9rxW

     

     

     

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