Skip to main content
ahmadm21935736
ahmadm21935736
Participant
June 26, 2018
Question

LR crashes with Windows Blue screen error

  • June 26, 2018
  • 2 replies
  • 4469 views

Hi Forum,

Recently I updated my Desktop, and I started to have Blue screen error with using LR cc. The issue happened randomly (some times during import, or editing) never with any other application. So what I did I changed the PC parts that could be faulty (now I have intel i9 7960X, 64GB of DDR4, GTX 1080ti, samsung 960 pro M.2 SSD). I contacted adobe support, but no help, I did same with microsoft running multiple testing with no hope. Any idea!!

Thanks

    2 replies

    B.E. Sayles
    B.E. Sayles
    Known Participant
    August 9, 2018

    ahmadm21935736​ - I'm having the exact same issue. Did you find a resolution?

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    June 26, 2018

    Hi ahmadm,

    We're really sorry for all the trouble. Could you please let us know the exact version of Lightroom you are using now? Also, please share the crash logs from the windows event viewer, refer: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    You may try turning off the GPU from the Lightroom preferences and check if that helps to fix this crash issue.

    Go to Lightroom > Preferences > Performance tab > Uncheck GPU > Restart Lightroom.

    Regards,

    Mohit

    Y
    Yucayey5ECD
    Participant
    July 13, 2022

    I have the same issue with lightroom. Windows crashed. 

      GoldingD
      GoldingD
      Legend
      July 13, 2022
      @Yucayey5ECD wrote:

      I have the same issue with lightroom. Windows crashed. 

      Four year old post that does not have a reply as to sucesss. It is bad form to pile on to old postings. Also, doing so results in fewer reply'ss, as many members who try to help, might not notice your post unless they were once involved with the old post.

       

      Please post your own problem

       

      When you do, please include your system info, following is my SOP on that:

       

      "Please post your System Information as Lightroom Classic LrCC) reports it. InLrCC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs."

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices