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Known Participant
January 5, 2018
Question

LR Email problem:Failed to establish connection with the outgoing email server.

  • January 5, 2018
  • 2 replies
  • 6534 views

Hi

I am experienced user. Upgraded from LR4 to LR Classic CC and can no longer send email from Gmail account. I have checked and double checked settings, but will

not validate. Any advice?

.

    This topic has been closed for replies.

    2 replies

    Participant
    November 8, 2018

    Had the same problem and it was in fact related to 2-factor authentication. 

    I went to Google account settings_Sign in & Security_Password & sign-in method_App passwords

    App passwords let you sign in to your Google Account from apps on devices that don't support 2-Step Verification. You'll only need to enter it once so you don't need to remember it.

    Select App: Choose "Other (Custom name)

    Give name: "Lightroom" and click Generate

    Copy that password into Lightroom. Click Validate and see if validates.

    It worked for me at least.

    Participant
    June 20, 2021

    Thank you so much 

    that was the answer I needed 

    Just Shoot Me
    Legend
    January 5, 2018

    Do you use the 2 Step authentication system in Gmail? If you do you will need to give LR an Exception to that. You do that on the Gmail options/settings system.

    Also change smtp.gmail.com to smtp.googlemail.com

    Not sure if that is the problem or not but that is how it is setup in my desktop mail program.

    And connection security to SSL/TLS

    Known Participant
    January 5, 2018

    hi, thanks! I tried 2 Step, didn't help. Also tried changing to smtp.googlemail.com, no luck. Ug.

    Just Shoot Me
    Legend
    January 5, 2018

    I was suggesting "IF" you have initiated 2 step authentication for Gmail you have to make an Exception for LR so it doesn't have to use that type of authentication.

    Also your "Connection Security" setting, as shown in your screen shot in your first post, is incorrect.

    Here is my settings for Gmail.